Calls by Date!
Please note that, although we've been on the air since 1989, this log doesn't go back nearly that far!Total number of calls to Sound Bytes in this log: 5,320
| Date | Caller | Time | City | Question |
| 2009-06-27 - 6 callers | ||||
| Blake | 12:19:57 | Batavia, NY | can you move programs from one machine to another? I have the Windows XP stickers | |
| Karen | 12:38:14 | Philadelphia, PA | looking for a specific sound bite from a movie | |
| Victory | 12:47:34 | Rochester, NY | Backing up - USB HD docking stations? | |
| Dennis | 13:10:28 | Rochester, NY | Win98SE - took drive out, copied drive to XP laptop, then copied to external HD, which he put back in the system, and it didn't work | |
| Bruce | 13:17:53 | Macedon, NY | Revo Uninstaller: more detail on how to use it? | |
| Karl | 13:30:06 | Spencerport, NY | son has Macbook - used to work at Chip's - clueless re: Macs - when boot, get folder w/ question mark | |
| 2009-06-20 - 10 callers | ||||
| Mark | 12:19:52 | Rochester, NY | Vista SP2 - what up? | |
| Arnesto | 12:26:18 | Rochester, NY | recording Creator Ultimate 64-bit machine - won't record - update DVD burner firmware? | |
| Dar | 12:43:23 | Osh Ontario CA | Shields Up! test - using Mint 6 - failed on solicited TCP packets, ping reply | |
| John | 12:46:44 | Ontario, NY | Vista 2G - Firefox dies - but thinks it's still running | |
| Marie | 12:50:40 | Rochester, NY | son moving from PC to iMac - problems? | |
| Dan | 12:55:53 | Rochester, NY | uninstalled McAfee, installed CA - still some firewall issues - alerts setting for medium | someone is trying to access your computer UDP 68 - 255.255.255.255 10.241.64.1 port 67 | stack overflow at line 105 | |
| Dennis | 13:09:31 | Rochester, NY | hard to listen to the show from jail | what's the status of Windows 7? | |
| Dar | 13:12:16 | Osh Ontario CA | more questions about Firestarter | Lucas Electrics | |
| Gus | 13:30:43 | Greece, NY | backup address book in Outlook Express - how back up? | |
| Cindy | 13:37:01 | Penfield, NY | cannot update AdAware AE | |
| 2009-06-13 - 14 callers | ||||
| Paul | 12:17:24 | Rochester, NY | RIT grad - using Linux - has laptop w/ Vista - dual boot? | |
| Linda | 12:29:18 | Greece, NY | 2 sep HDs w/ 200G each - computer running slow - AMD 3200 | has std video card - some videos run badly | |
| Shane | 12:33:07 | Kyneton, Victoria, Australia | what happened to the May archives? | |
| 12:33:50 | ||||
| Arthur | 12:36:09 | Kailua-Kona, HI | glad you're back on | |
| Stephen | 12:47:36 | Buffalo, NY | VMWare Fusion vs. VirtualBox vs. Parallels | |
| Dan | 12:52:45 | Rochester, NY | uninstalled McAfee Security Suite - CA system from TWC - startup jingle broken | |
| Dan | 13:22:27 | Dansville, NY | VGA vs HDMI vs DVI-sub | |
| Lee | 13:25:59 | Webster, NY | fix PC? | |
| 13:26:10 | ||||
| Mike | 13:29:00 | Rochester, NY | how delete DRM folder? | |
| Alex | 13:35:01 | Rochester, NY | ext HD for iMac - time capsule at 1T or Airport of 3rd party? | |
| 13:36:43 | ||||
| Laurie | 13:41:07 | Methuen, MA | no sound on email | |
| 2009-06-06 - 10 callers | ||||
| Jim | 12:14:01 | Atlanta, GA | Dell Inspiron 700 - want to partition - has C: drive - | |
| Zack | 12:27:00 | Rochester, NY | Glare Utilities - Defrags the Registry? | |
| Linda | 12:32:22 | Rochester, NY | iTouch - wireless - YouTube - set up and buffered, but stutters - uses YouTube app on iTouch | |
| Bill | 12:39:52 | Brighton, NY | Apt complex, mult bldgs, web cam to monitor hallways, etc. | |
| Hugh | 12:52:23 | Batavia, NY | 3-4 yr old XP Home 120G HD - when go to open Outlook, freezes computer | |
| Mike | 12:55:00 | Rochester, NY | HP Pavilion - won't turn on - battery? PS? | |
| Shirley | 13:17:03 | Webster, NY | desktop HP 10 yrs old in Nov! still running! | Toshiba laptop w/ XP - SP3 okay? | |
| Tom | 13:32:32 | Rochester, NY | WinPC Virus | |
| Don | 13:38:00 | Scottsville, NY | ZoneAlarm, AVG, SuperAntiSpyware - also Ad-Aware and Spybot? | |
| Ron | 13:55:01 | Baltimore, MD | Quickbooks 2007 ==> 2009 conversion - has data info on server - problems - keeping both on the server/client | netbook EEEpc 1000 - loves it | |
| 2009-04-19 - 8 callers | ||||
| Barry | 12:23:03 | Fairport, NY | easy way to change the name of the system file? | |
| Walter | 12:27:33 | Greece, NY | Puppy Linux - not many security updates | |
| Gary | 12:32:41 | Irondequoit, NY | Windows and Acrobat 5.0 - wants 8 or above | |
| Vito | 12:42:03 | Rochester, NY | Ad-Aware Anniversary Edition - one machine works fine, other gives connection error - | |
| Richard | 12:44:40 | Irondequoit, NY | N Router - can't get laptop to find router | |
| Jim | 12:54:23 | Syracuse, NY | Windows problem! Flight Simulator 10 - uninstall/reinstall - repair or remove - both say can't do it | |
| Steve | 12:57:44 | Pittsford, NY | MS2K Professional - cannot get MS to load Micro.NET Framework 1.1 Svcpack | |
| Mark | 12:59:11 | Canandaigua, NY | Google Talk - logged in - need to create account | |
| 2009-04-12 - 10 callers | ||||
| John | 12:24:51 | Fairport, NY | 21.5" flat panel monitor - number of diff resolutions he can set - 1920x1080 | |
| Tom | 12:39:17 | Greece, NY | usage meters | |
| Dan Snyderman | 12:39:28 | |||
| Dave | 12:40:34 | Greece, NY | MyWebSearch - tango got rid of it | |
| Dan | 12:45:34 | Hilton, NY | TW Usage - wife logs on to AOL, then eBay - leaves them running | router to 2 desktops and 2-3 wifi devices - often can't get wifi - unplug/replug wifi works | |
| Rick | 12:53:36 | Pittsford, NY | last week's poll | | |
| Alexi | 13:00:24 | Rochester, NY | re: TW cap | |
| John | 13:13:58 | Ontario, NY | Dell laptop Vista Business - firefox freezes | |
| Bill | 13:25:30 | Rochester, NY | Windows 64 - Defender not working - | |
| Bill | 13:29:08 | Rochester, NY | again - how disable Defender as a service? | |
| 2009-04-05 - 6 callers | ||||
| Bob | 12:25:01 | Greece, NY | Security Tango - | |
| Barry | 12:27:30 | Pittsford, NY | had a problem w/ iTunes - had to rewind to earlier date - now he's getting a warning that this is the 4th machine you can put the songs on | |
| Dave | 12:31:06 | Batavia, NY | re: TW cap - they're nickel and diming everybody - he called them yesterday and customer service said it's still up in the air as to what they're going to do | |
| Paul | 12:52:55 | Rochester, NY | XP SP3 - registry cannot load the hive - recovery console let him boot - restore to orig? | |
| Alex | 12:55:30 | Irondequoit, NY | AIM and iTunes hang - has to shut down via Task Mgr - still in processes - work in safe mode | loves Frontier | |
| Bill | 12:59:26 | Greece, NY | RPGs - cap problem? | |
| 2009-03-29 - 7 callers | ||||
| John | 12:12:53 | Ontario, NY | when restart, get CMOS note - warning: overclocking failed | |
| Bill | 12:16:40 | Webster, NY | designs POS systems for restaurants - VB6 - looking for student who knows db and VB6 | having problem w/ AN! - expired - wants to rejoin | |
| Marie | 12:30:58 | Fairport, NY | on Internet got msg - Antivirus 09 (husband did it) - can't get on Internet, can't do much | |
| Ginny | 12:39:16 | Pittsford, NY | trying to xfer stationery w/ photos from Outlook to another computer | |
| Tom | 12:45:15 | Rochester, NY | trying to listen to WHAM - has FF plugin | |
| Kevin | 12:53:43 | Fairport, NY | XPPro - Control Panel - Add/Remove - big black bars show up | |
| Dave | 12:59:55 | Livonia, NY | installed new sys - 320G - XPHome - upgrade - starts at Win98 | |
| 2009-03-15 - 6 callers | ||||
| Sal | 12:13:36 | Fairport, NY | Apple Card in G4 iMac - no bars - can't connect to his network - sees it | |
| Wendy | 12:20:10 | Penfield, NY | got computer last August - running Vista - can't turn off System Restore to run Tango | |
| Bob | 12:28:59 | Greece, NY | can't get to IE - can't display Web page | |
| Bruce | 12:52:50 | Rochester, NY | Vista home Premium - when get email - spreadsheets - can't open | can't type in Documents | |
| Rob | 12:55:28 | Webster, NY | toshiba laptop - boots - after post goes blank | system in office gets really hot - stops unexpectedly - can't load either | |
| Karl | 12:59:58 | Charlotte, NY | iPod Classic 120G - syncing w/ HP laptop - d/l'd rental movie - ran out - erased itself - gets screen every time "rental has been erased" - can't sync | |
| 2009-03-08 - 8 callers | ||||
| TheDoctor | 12:17:06 | Genesee Yacht Club | W 7 PM - any SBer can come down and listen | |
| Dennis | 12:25:25 | Honeoye, NY | email w/ attachment - Symantec email proxy - your email message was unable to be sent because connection to email server was interrupted -> ATandT -> Windows Mail | |
| Bud | 12:31:01 | Buffalo, NY | FIOS - has Verizon DSL - rated 3M - gets 1.2/1.5 - FIOS is 10M or 20Mbps | |
| Dan | 12:44:13 | Rochester, NY | MS Auto Updates - XP Home SP3 - has update set to notify but not update - Office XP update failed twice - KB967715 - has installed it | does not have MS Diagnostic Platform | |
| Jim | 12:51:50 | Churchville, NY | Word has lost menu bar - 2001 | |
| Bob | 12:53:45 | Greece, NY | Firefox redirect | |
| KJ | 12:55:44 | Henrietta, NY | liked Compuserv's mail - when got email it would announce it | |
| Jack | 12:59:12 | Webster, NY | loves Ubuntu - can't get it to see Windows box | |
| 2009-03-01 - 12 callers | ||||
| Dan | 12:24:37 | Rochester, NY | Power Options Properties - monitor goes off after about 15 mins - | |
| Karl | 12:27:13 | Albion, NY | SP3 - gets almost done, then says "Access Denied" | |
| Don | 12:32:43 | Greece, NY | Graphics Advantage design station - plotter, etc. Anybody who can help? who knows it? | |
| Bill | 12:43:31 | Brighton, NY | has had several computers over the years w/ crashed HDs. Usually backed up. Has the old HDs. Sometimes remembers a file he'd like to get. Not urgent, but wants to buy external HD case w/ USB. | |
| Rich | 12:47:32 | Irondequoit, NY | looking to buy new Dell - has Vista Home - 2.0 GHz dual Pent 3G 500G HD | |
| Art | 13:09:11 | Rochester, NY | XP laptop 3-4 yrs old | |
| Gil | 13:13:23 | Webster, NY | Ubuntu machine and Windows machine - UPS'd - Ubuntu machines dies randomly on and off - UPS isn't constant - switches | |
| Jim | 13:16:42 | Irondequoit, NY | XP Home - does audio recording - offline most of the time - just updates for audio - put on a video program - needed to add SP2/3 - works pretty well, takes forever to boot | |
| Hugh | 13:21:02 | Penfield, NY | virus - Dave fixed - AVG on external HD - how clean that external HD? | |
| Ron | 13:23:49 | Webster, NY | email - OE - when business sends email w/ "click here" he can't | |
| Jim | 13:25:42 | Brockport, NY | Spybot - worked, then ran out - free? | |
| Barry | 13:29:49 | Fairport, NY | Dell studio laptop - Vista - going back to XP - BitDefender | |
| 2009-02-22 - 6 callers | ||||
| Bill | 12:12:06 | Bushnell's Basin, NY | RAID 1 - mbr can manage it - has 3 drives of equal size | how do you know if one of the drives dies? | |
| David | 12:14:20 | Farmington, NY | Frontier DSL - CA security - slowed it down - lots of questions | |
| Dan | 12:17:18 | Rochester, NY | went to Firefox - MSN is home page - | |
| Karl | 12:20:06 | Albion, NY | can't install XP SP3 - almost installs, but cannot finish install - | |
| Tom | 12:27:30 | Marksville, NY | Ubuntu for Dummies - installed - got online - updated - freezes up| old hard drive is now the E: drive | |
| John | 12:31:29 | Rochester, NY | DSL - boost wireless signal? | |
| 2009-02-15 - 6 callers | ||||
| Mike | 12:17:29 | Spencerport, NY | looking for new computers - Mac or PC? | |
| Ray | 12:33:42 | Walworth, NY | create disk w/ pix, when play, won't play | |
| Ed | 12:46:04 | Perinton, NY | deciding on netbook - Lenovo S10 - XP? - specs - ext warr? | |
| Steve | 12:48:30 | Farmington, NY | tryiing to get rid of TV provider - can stream next day - has S-video out and flat-screen | |
| Mike | 12:54:28 | Rochester, NY | IE7, Firefox - when end IE7, still running in Processes tab | |
| Richard | 12:58:33 | Irondequoit, NY | tried to switch TV viewing to PC - Hulu - most good, some not | |
| 2009-02-08 - 6 callers | ||||
| Ginny | 12:28:52 | Pittsford, NY | XP Home - never had password - just comems right up - in safe mode - said to reboot - can't get off the logon screen - "loading settings/saving settings" and then back to logon screen | |
| Paul | 12:32:43 | Fairport, NY | fan is clean, shuts down after an hour/hour and a half | Dell Vista system 1 yr old - can't get out of power save | |
| Frank | 12:41:28 | Honeoye Falls, NY | MS SMB network server w/ 2 clients - one drive - out of space - | |
| George | 12:54:07 | Fairport, NY | backs up on flash - carbonite service of another physical hard drive | |
| John | 12:56:10 | Brighton, NY | computer for som given to them - counterfeit version of Windows - can't update | |
| Sue | 12:58:58 | Irondequoit, NY | Eee PC - 16G flash drive backup - will it read it? | |
| 2009-01-11 - 10 callers | ||||
| Tom | 12:14:51 | Walcott, NY | ZA - errors - wmiprvse.exe - svchost.exe | one hour's quite long enough | |
| Bob | 12:24:41 | Rushville, NY | AOL email - occasionallly, will receive email where sender is self | |
| Ron | 12:31:32 | Webster, NY | HP Pavilion - 18 mo old - DVD reader won't work | |
| Ginny | 12:34:30 | Pittsford, NY | IE address bar | |
| Keith | 12:36:21 | Greece, NY | PeoplePC - bart shell module has encountered a problem | |
| Chris | 12:38:35 | Gates, NY | 3.5" floppies w/ pics - W98 - now XP - pix are all upside down | |
| Ellen | 12:41:22 | Rochester, NY | Yahoo - when go, get www.m.yahoo.com | |
| Steve | 12:52:44 | Rochester, NY | XP Media 2005 - spooler error - HP Laserjet 4000 drivers - 600N network card - bad drivers? conflict? Pro MS Office 2003 - | |
| Randy | 12:54:59 | Hamlin, NY | when log on get error - would you like to run debugger? | |
| Roger | 12:58:43 | Rochester, NY | Barracuda external HD in USB caddy - stopped working - USB recognizes it, but disk doesn't show up | |
| 2009-01-04 - 8 callers | ||||
| Frank | 12:14:07 | Rochester, NY | wireless - when off, works fine but no internet - when on, blue screens - doesn't happen when at the shop | |
| Lynn | 12:21:06 | East Irondequoit, NY | has an HP Photosmart D7460 - year old - black plastic clip broke - misfeeds - donate? | |
| Victor | 12:30:05 | Irondequoit, NY | Why only 1 hour? | kept losing net connection - replaced ZA w/ something else and it worked | |
| Ben | 12:36:25 | Fairport, NY | blackberry Curve - cant get it on the Internet - has G4 laptop - dialup or what? | |
| Tom | 12:40:46 | Honeoye Falls, NY | Kodak ESP printer - bought one in March - ESP3 - scanner/copier/printer - kept saying paper jam - 8 weeks later, same problem | |
| Ed | 12:51:51 | Webster, NY | Yahoo! mail - gave her random character test - couldn't match it - blocked them | |
| Henry | 12:56:07 | Rochester, NY | re: ZAlarm - update in early Dec caused the same problem Victor had - new update? | |
| Rose | 12:58:21 | Webster, NY | OE problem - when try to delete incoming or sent, doesn't delete | |
| 2008-11-16 - 15 callers | ||||
| Carl | 11:23:55 | Pottstown, PA | infected? went to Google - typed in a search term, clicked on a result, and got to someplace.info.search.php | |
| Diane | 11:30:33 | Henrietta, NY | jewelry business wants to put online - want to sell down the road - Ruby on Rails | |
| Joseph | 11:34:22 | Fairport, NY | trouble getting on AN! | |
| Bob | 11:38:59 | Pittsford, NY | 5-wk-old HP Elite 5000 - terabyte of memory(?) - fastest processor you can buy - when turn on tower first, then monitor, monitor comes on w/ power but no picture | |
| Brandon | 11:49:52 | Irondequoit, NY | infected - malwarebytes didn't get it all | |
| Peg | 12:13:25 | Rochester, NY | installed wireless router in daughter's house - downstairs don't get signal - about halfway up stairs works fine | |
| Linda | 12:16:38 | Perry, NY | navigation in Second Life | |
| Bruce | 12:24:01 | Macedon, NY | ISPs - don't do gaming or anything fancy - just email - RR Lite, etc. | does it rely on phone lines? | |
| Greg | 12:31:31 | Newark, NY | 4 yr old VAIO RD32 - WOWhead and "general family stuff" - slows - fan speed low - graphics has slowed w/ new WOW version | where/what? | |
| Gene | 12:34:52 | Ontario, NY | is Vista finally squared away? | |
| Lance | 12:43:49 | Brighton, NY | Acer laptop Firefox TBird RR anytime turn on/off, lose Web connection | |
| Angela | 12:48:14 | Webster, NY | P2 laptop - WiFi - Belkin WiFi card - has all 3 versions of the driver - 98SE | desktop died - Compaq start screen - nothing else - changed hard drive | |
| Ron | 12:50:03 | Irondequoit, NY | AOL no longer provides Member Pages - | |
| Jim | 12:56:24 | LeRoy, NY | how do you clean the new flat-screen monitors? | |
| Chris | 12:58:23 | Spencerport, NY | Windows 7 - Vista increased RAM and video requirements - 7 better? | |
| 2008-09-28 - 3 callers | ||||
| Sonia | 11:36:49 | Rochester, NY | Can't run AdAware in Safe Mode - run it in regular? | |
| jackie | 11:42:54 | Williamson, NY | error msgs - 256M - XP | |
| Gary | 11:46:05 | Oakfield, NY | OS X - get rid of iTunes completely? | |
| 2008-08-31 - 6 callers | ||||
| richard | 11:21:07 | Canandaigua, NY | Vista - had to buy laptop for gdaugt for college - 4G RAM | |
| Steve & Maxine | 11:37:50 | New Hampshire | for last few months, RR dialup in NH, always used to work - outboard USB modem - verifying - no PPP configured - check network settings | |
| Marty | 11:47:46 | Niagara Falls, NY | Dell laptop - vert lines on screen | |
| Rick | 12:30:47 | Tuscaloosa, AL | Dell tower w/ Epson All-in-1 USB - when start PC, tries to boot off that device | SP3??? | |
| Mark | 12:38:07 | Irondequoit, NY | Feisty Fawn - killed X - how fix? | |
| Jim | 12:50:11 | Greece, NY | buying new PC - processor - video - RAM??? | |
| 2008-08-24 - 9 callers | ||||
| Andy | 11:19:23 | Rochester, NY | XP SP3 resolved the problems w/ AMD Procs? Took Norton Security Suite off old laptop - P3 Toshiba - What replaces Norton Windows Doctor? | when are we on w/ Bills? | |
| Trish | 11:32:18 | Henrietta, NY | Vista AV software - vav.exe? | |
| Frank | 11:37:13 | Rochester, NY | Trend Micro - slows computer - | |
| Mark | 11:40:08 | Greece, NY | registry cleaner suggestion | |
| Bill | 12:18:38 | Rochester, NY | solution for windows Installer problem - some bad stuff changes the properties (permissions) on the installer program | |
| Mike | 12:30:45 | Perinton, NY | iMac dual boot? | |
| Dick | 12:35:28 | Penfield, NY | FF3 - can't clear it | |
| John | 12:39:40 | Sodus, NY | WinXP Pro laptop IBM cold reboot "media test failure check cable" PXE-M0F exiting intel boot agent | |
| Jim | 12:58:29 | Kendall, NY | Norton 360 - now can't use browser | |
| 2008-08-17 - 21 callers | ||||
| Bruce | 11:13:53 | Rochester, NY | Installing HP printer, got fatal error at end of install. | |
| Victor | 11:18:48 | Irondequoit | Error installing game, InstallShield runtime 1607 error | |
| Ed | 11:28:18 | Oswego | Several unknown hard drives, wants to make them all a slave, and scan for viruses | |
| Kurt | 11:29:53 | Irondequoit | Answer for HP problem. HP makes scrubber program. | |
| Mike | 11:35:26 | Parma | AMD vs. Intel | |
| John | 11:39:41 | Mt. Morris | Mac DNS Trojan ? | |
| Jim | 11:51:05 | Penfield | download Antivirus XP 2008 from us, can't get rid of it. (fake program, didn't get it from us) | |
| Barry | 11:57:02 | Pittsford, NY | Trying to upgrade laptop hard drive. from 60 to 250. | |
| Horrace | 12:10:19 | NYC | Computer won't power on the first time push the button. | |
| Mark | 12:13:28 | Greece | Trying to install XP SP3, fails, but thinks it did. | |
| Roger | 12:14:35 | Irondequoit | Answer for Antivirus XP 2008 fake program | |
| Ron | 12:17:02 | Irondequoit | Bought SanDisk USB flash drive, says it needs XP | |
| Brian | 12:20:30 | Fairport | XP SP3 OK yet? | AVG update says bin file missing. | |
| Doug | 12:29:04 | York | 4 y/o Acer notebook, locked up, black screen. | |
| Offline Caller | 12:31:01 | Chat Room | how to back up... | |
| Brian | 12:35:50 | Irondequoit | Posting to BB, got notice he was posting porn, but wasn't. | |
| Vito | 12:40:34 | Chili | Firefox doesn't always open, can't find server. | |
| Bob | 12:49:26 | Rochester, NY | two laptops, one XP and one Vista, wants wireless with a Time Capsule | |
| Clyde | 12:50:28 | Webster | Server tower making noise | |
| Dave | 12:57:15 | Farmington | iTunes under Vista, share with Windows Media Player | |
| Mike | 12:58:59 | Irondequoit | System Error isass.exe (fake program, lsass.exe is a real program) | |
| 2008-08-10 - 10 callers | ||||
| Walter | 11:20:13 | LeRoy, NY | old PC - only run office - sometimes bring stuff home from work - Word, Excel | |
| Ron | 11:29:56 | Rochester, NY | icons in tray - some are doubles - updates are ready for SP3 - buggy? | |
| Lynn | 11:36:02 | Irondequoit, NY | XP Pro - 5.1 SP2 - AVG - ZA - removed trend micro - monitor takes v long time to load just the icons - gets desktop picture, but icons take time - takes maybe 5 mins | |
| Sharon | 11:39:11 | Victor, NY | new laptop w/ Vista - keeps rebooting | |
| Walt | 11:47:45 | Spencerport, NY | USB Drive - Vista -> stores as MP3 or WMA - daughter getting Mac - use that HD on both? | |
| Ted | 12:14:23 | Churchville, NY | Vista Home Premium - HP notebook - SP1??? | |
| Bob | 12:18:55 | Churchville, NY | Google has stored everybody's searches? What about email? | |
| Angela | 12:31:38 | Webster, NY | IBM Thinkpad w/ Win98SE - P2 - CompuServe dialup - d/l'd game from Pogo - BeJewelled II - it's Vista only - can't find the Vista plugin | |
| Keith | 12:39:09 | Farmington, NY | free laptops to poor nations? what's going on with that? | |
| Helen | 12:49:14 | Chili, NY | lost power in area - has generator, which kicked right in - time/day not correct - how change it? | |
| 2008-08-03 - 11 callers | ||||
| Phyllis | 11:22:35 | Rochester, NY | MS Word - Visual C++ runtime error program c office 1.1 winword.exe abnormal program termination | |
| Jackie | 11:33:58 | Rochester, NY | bandwidth cap - VOIP??? video IM??? | |
| Kirk | 11:36:57 | Spencerport, NY | movies from analog Hi8 camcorder to computer - USB video capture cable from StarTec? | |
| Paul | 11:40:06 | Rochester, NY | author - website - has a stalker | |
| Stan | 11:48:59 | Greece, NY | identity theft - upstate NY has the lowest incidence | |
| Jim | 12:20:15 | Irondequoit, NY | block Web pages? - running both IE and FF - didn't "take" in FF; IE only blocked one | |
| Marty | 12:37:06 | Mendon, NY | buy new or upgrade 4-yr-old iMac G5? | |
| Anna | 12:39:56 | Canandaigua, NY | talked to Frontier - that person hadn't heard about it... | |
| Mary Beth | 12:50:39 | Victor, NY | laptop for college? | |
| Marcy | 12:57:31 | Rochester, NY | problem laptop talking to desktop - | |
| Charlie | 12:58:26 | Lima, NY | Dell 8400 3 yrs old - when turn on - w/in 2-10 mins - error - | |
| 2008-07-27 - 11 callers | ||||
| Jerry | 11:20:33 | Penn Yann, NY | router problem - TW - used to be Adelphia - every few sites he goes to, he'll get "Former Adelphia customers: here's how to fix the problem" | |
| Barry | 11:35:27 | Pittsford, NY | MS Outlook - backup entire outlook by exporting to PST, and save it to external drive - starting to use TBird | |
| George | 11:43:57 | Webster, NY | Compaq w/ Vista - problems printing PDFs from Web sites | |
| George | 11:48:29 | Penfield, NY | Open File - Security Warning - says no - winantiviruspro | |
| Brian | 12:16:01 | Attica, NY | when try to open folder: "some dangerous viruses detected XP corrupted | |
| Eric | 12:30:05 | Honeoye Falls, NY | when tango, restart in safe mode, hit f8, can't scroll | |
| Jim | 12:32:57 | Manlius, NY | email w/ photo attached - tried to save, now words have a different background color | |
| Anthony | 12:35:30 | Rochester, NY | sound not working, and no loudspeaker icon - onboard sound | |
| Lance | 12:43:47 | Rochester, NY | in W98 used DOS-based text editor to view suspicious emails - in Vista, can do the same. | |
| John | 12:57:08 | Pittsford, NY | re caller a couple of weeks ago who said AVG adds things to your computer | |
| Mary | 13:00:16 | Victor, NY | iMac - cold start, iMovie loaded | |
| 2008-07-20 - 13 callers | ||||
| Bob | 11:16:34 | Greece, NY | desktop and 2 laptops on Linksys router - desktop no problem - one laptop okay - other laptop can't get on net | |
| Barry | 11:27:47 | Pittsford, NY | Linksys wireless camera - trying to connect over inet to remote location - runs - 192.168.1.100 | Ubuntu? - dl'd it - wants to wipe it | |
| Jim | 11:33:08 | Hamlin, NY | Thinkpad - bad battery - not recognizing new battery | |
| Brad | 11:34:56 | Victor, NY | got caught by the MS update/ZoneAlarm bug | |
| Marie | 11:39:11 | Fairport, NY | CA Security Suite killed wireless internet - | |
| Tom | 11:47:38 | Canandaigua, NY | windows reactivation - 2yr old XP - do restore w/ OEM restore disk - problems? | |
| Bob | 12:19:37 | Pittsford, NY | bought high-end system - Nvidia GeForce 9800 1G grfx card - 2 DVI-I ports - convert to HDMI | |
| John | 12:33:00 | Fairport, NY | 2 external hard drives - can get virus? | wants UPS - wants it to shut down automagically | |
| Andy | 12:36:19 | Bloomfield, NY | getting antivirus - should get it for free - lapsed McAfee - infected - now what? | |
| Paul | 12:45:07 | |||
| Paul | 12:48:07 | Dansville, NY | WD 2T MyBook Studio Edition - RAID 1 mirroring - cannot boot | |
| Jerri | 12:52:39 | Gates, NY | last week - McAfee v Trend Micro - bought Trend Micro - dial up - cuts off after 4 hours - said go in manually - d/l the data file | |
| Gurd | 12:59:41 | Victor, NY | 150 spams per day - OE | |
| 2008-07-13 - 23 callers | ||||
| Linda | 11:15:00 | Greece, NY | got in SL - can't find us | |
| Henry | 11:16:51 | Brighton, NY | XP upgrade - chkdsk - some networking capabilities were damaged | |
| Max | 11:20:22 | Brockport, NY | blue screen - backed up data - talked to Dell - reformatted - turned on, it turned itself off, and only get blinking yellow light on button | |
| Ginny | 11:30:27 | Pittsford, NY | re: ZoneAlarm problem - if go into firewall, change to medium, you'll be able to get online | Spyware Blaster - runs in the background - good?? | |
| Dan | 11:31:12 | Rochester, NY | ZoneAlarm issued a patch that fixes the problem | |
| Ron | 11:33:33 | Webster, NY | HP Pavilion - 3G RAM - replaced wired kybd/mouse w/ wireless, but even before that there was a jump problem | |
| Tony | 11:34:57 | Greece, NY | wants new AV software - | |
| Jim | 11:36:35 | Victor, NY | just got iPhone | |
| Carolyn | 11:44:22 | Greece, NY | Dell Vostro - DSL - direct connect - sometimes connect laptop - | |
| Harold | 11:48:27 | Hamlin, NY | PC w/ mult accts - Tango in safe mode - one account is missing | |
| Toni | 11:50:25 | East Rochester, NY | Her computer person says she doesn't need patching on anymore | |
| Sharon | 12:13:12 | Chili, NY | cable modem w/ sep router - bought wireless laptop | |
| Tom | 12:14:47 | Rochester, NY | CPU - clicking sound - blue screen - shut down - "primary hard drive 0 failure" | |
| Ed | 12:16:54 | Rochester, NY | XP - boots up fine - Explorer can take 3-4 mins for any Web page | |
| Mike | 12:19:26 | Chili, NY | re: Ron - phone and modem options | |
| John | 12:23:35 | Rochester, NY | company issued laptop - vpn - can't stay connected to wireless - if go direct, fine - other wireless works - but VPN -> wireless works | just had cable installed -> go from modem to hub to | |
| Dave | 12:32:58 | Greece, NY | gets rebuffering on video - any video anywhere - dial up | |
| Dar | 12:36:32 | Ontario, Canada | Ubuntu - USB speakers - | |
| Walter | 12:38:57 | Charlotte, NY | XP - loaded some software - removed it - Add/Remove - none of the buttons are there - was able to uninstall that software - buttons did not reappear - hack the Registry or try something else? | |
| Steve | 12:53:34 | Rochester, NY | NTLDR missing - got the exec file - chkdsk - pt1 fixed some problems - pt2 stuck on $0file440 - running 2 raptors in a RAID 0 | Ad Aware - does remove - sometimes finds more ads to remove | |
| Victor | 12:54:57 | Irondequoit, NY | burned music CD - plays in everything but home DVD player | |
| Lance | 12:56:48 | Kendall, NY | ASUS laptop - bought new HD - partitioned - reloaded XP media on C: wants Vista on D: - | |
| Roger | 12:59:08 | Irondequoit, NY | Ubuntu @ Best Buy - SmartPhone running Win6 | |
| 2008-07-06 - 12 callers | ||||
| Gerry | 11:14:41 | Rochester, NY | McAfee - dialup - 3 days ago, would download, but not install - sub will run out Aug 30 - Trend Micro?? | |
| Tom | 11:20:36 | Red Creek, NY | Firefox - tried to listen to WHAM - have to d/l ActiveX plugin | |
| Victor | 11:39:53 | Irondequoit, NY | Firefox 3 - some add-ons don't work - nightly tester tools | |
| Barry | 11:50:29 | Pittsford, NY | currently using AdAware and Spyware Doctor and ZoneAlarm - sometimes Registry Mechanic and Registry Booster - something better? | |
| Mark | 12:13:44 | Rochester, NY | Want to buy laptop - only HDMI out | |
| Marlene | 12:17:17 | Webster, NY | when starting laptop, msg: "detecting proxy settings" | |
| Barbara | 12:18:45 | cell | 2nd PC w/ router on DSL - | |
| Dick | 12:29:01 | Webster, NY | firefox closes regularly | would not delete private data | |
| Dan | 12:33:44 | LeRoy, NY | revo uninstaller - searches through system and takes everything out | |
| Jim | 12:40:21 | Penfield, NY | HP 4P thru access box on network - new HP printer w/ enet driver | |
| Ron | 12:55:50 | Albion, NY | linux users group | |
| Doug | 12:58:57 | Canandaigua, NY | hal.dll | |
| 2008-06-29 - 14 callers | ||||
| Victor | 11:15:29 | Irondequoit, NY | Firefox: File -> Send -> Link - used to go to Incredimail - now goes to GMail Welcome Page | |
| D. | 11:27:39 | Rochester, NY | Thunderbird 2.0 - AVG 8.0 - preventing connection | |
| Linda | 11:35:03 | Greece, NY | Mac laptop - protected if buying something? | Wants to convert DVDs for iPod | |
| Hal | 11:37:57 | Hilton, NY | BSOD 3x this week - AVG 8??? | |
| Ron | 11:51:25 | Fairport, NY | XP - won't let him in - takes to welcome page | |
| Bob | 12:14:30 | Rochester, NY | went wireless yesterday - safe? | paid security suite? | |
| Dar | 12:19:12 | Toronto, CA | Boycott AVG - | |
| Mark | 12:25:36 | Greece, NY | 2 computers- homebrew, HP, both XPSP2 HP is media center - errors w/ windows Explorer opening jpegs - freezes | using FF3 - streaming link works! | |
| Vito | 12:27:54 | Chili, NY | CPU - 133MHz FSB - what's the diff in speed mean? | |
| Lance | 12:35:14 | Rochester, NY | last week - AVG locked his other computer out of the net - also lost inhouse wired network | |
| Lou | 12:39:34 | Fairport, NY | AVG - switched to broadband - can't update | adding RAM? | |
| Dan | 12:47:18 | Byron, NY | Dell laptop - Vista - wireless router - hardwired to desktop - wireless from laptop - NetGear dual band 800N router - | |
| Ray | 12:54:41 | Rochester, NY | XP - Inet re: laptop - can't hook up while on battery - happened when hooked up wireless printer | |
| avid | 12:57:56 | Perinton, NY | aging but reliable Gateway XP - CDROM gone - MS Support - found fix - deleted items from Reg - fixed it! - had an impact on his touchpad - external mouse also dead | |
| 2008-06-22 - 11 callers | ||||
| Linda | 11:19:01 | Greece, NY | wireless - Mac laptop and PC desktop work - iPod Touch doesn't - has password - password doesn't work on iPod Touch | |
| Maxine | 11:38:27 | Greece, NY | picking up ham radio on her computer | |
| Bert | 11:48:51 | Palmyra, NY | Ubuntu course - worth it? | |
| Rose | 12:21:23 | Lyons, NY | new laptop - Vista - cannot connect to Internet - dialup only | AVG upgraded, too - is that the reason? | |
| John | 12:25:47 | Greece, NY | AVG 7.5 - get popup window | |
| Mark | 12:29:19 | Fairport, NY | RoboForm - secure? | |
| Nick | 12:33:02 | Rochester, NY | external wi-fi antenna? | |
| Dave | 12:36:19 | Holly, NY | Dell - XP - June 17th - MSG #41 could not be delivered or retrieved (thru 101) | |
| Todd | 12:38:14 | Gates, NY | popups - SpySweeper - stuff keeps coming back | |
| Lance | 12:46:27 | Brighton, NY | AVG - happy with version 7.5 - d/l'd free 8 - son got paid version - doesn't like it | |
| John | 12:49:02 | Greece, NY | Spybot keeps popping up messge about Registry | |
| 2008-06-15 - 11 callers | ||||
| Victor | 11:28:26 | Irondequoit, NY | FF3 Tuesday - d/l now? | SP3 safe yet? | |
| Mike | 11:31:24 | Chili, NY | Display setting - set 800x600 - to record something from iceland - can't get at apply/cancel/okay | |
| Steve | 11:38:06 | Rochester, NY | can neither install nor uninstall anything | |
| Andrew | 11:48:43 | Rochester, NY | ePrompter - uninstalled - now when turn on PC, there's a problem w/ ePrompter | |
| Rex | 12:16:11 | Spencerport, NY | Vista dying - CA AV slow | |
| Jean | 12:28:36 | Macedon, NY | computer slow - Vista - how clean it up? Virus? | |
| Tony | 12:33:28 | Baltimore, MD | re: Service Pack 3 - if you use a RegCleaner, you'll have trouble w/ SP3 | FF3 - contest! wait until the 17th - record for most downloads in a day | OpenOffice: Oxygen Office - takes OOo extensions/addons/etc. and bundles them in - esp PDFEditor and (on | |
| John | 12:36:44 | Irondequoit, NY | driver for HP DeskJet - laptop w/ wireless, desktop at cottage - no net svc - no discs - how get it? | |
| Steve | 12:49:59 | Greece, NY | XP - going? should I buy it this month? | |
| Lance | 12:57:59 | Penfield, NY | 2 PCs w/ XP - neither one will write to new CD - says no CD in drive | |
| Chris | 13:00:35 | in the studio | Wubi? | |
| 2008-06-08 - 9 callers | ||||
| Clark | 11:14:35 | Rochester, NY | Old Lotus LWP file - can't read on anything - how can he get into it? | |
| Bob | 11:31:05 | Rochester, NY | Mac - Macbook or Macbook Pro? - email, surfing, financial, camera, etc. Compat w/ future Mac OSs? | Vista Business - trouble trying to receive SP1 thru update - MS says sound card (Creative Sound Blaster Audigy SB) is blocking it - Dell says no update | |
| Petro | 11:37:52 | Atlanta, GA | Eee PC | |
| Lisa | 11:45:25 | Macedon, NY | XP SP2 - True Vector | |
| Kevin | 12:17:12 | Rochester, NY | MSOffice - types in product key from back of computer - it won't work | |
| Dan | 12:24:46 | Attica, NY | Mac 10.5.3 - Photoshop Elements package doesn't work any more | |
| Gerd | 12:29:46 | Victor, NY | HPCompaq WPro - turn off, bkgd goes grey, but that's it until says "do you want to turn machine off? or switch users? | |
| Mark | 12:43:21 | Irondequoit, NY | Ubuntu? Hearty Heron? | |
| Tom | 12:57:50 | Rochester, NY | 80G HD - 384M - email, surf - dialup XP Home - screen went blank, clicking noise, invalid boot diskette | MS Office - training on it??? | |
| 2008-06-01 - 10 callers | ||||
| Jeff | 11:15:04 | North Rose, NY | unloading 3 Mac 9600s and 1 Power Computer | |
| Doug | 11:36:13 | cell | accumulated hundreds of 3.5" floppies - easy way to dispose? | |
| Ginny | 11:50:04 | Pittsford, NY | new Dell laptop - hooked up to own router - when try to go to outside source - view available networks, it won't look - XP - | |
| Dave | 12:31:20 | cell | writing using Windows eMachine w/ Word - how spell check? | how learn to use these things? | Google - maps | |
| Judy | 12:34:05 | Rochester, NY | new laptop - Dell - has Vista - wants XP | |
| Bill | 12:39:27 | Greece, NY | wants to make music CDs - tried Nero 7, Audacity, Media Monkey, and something else... | |
| Dick | 12:49:30 | Greece, NY | spybot and stinger - .exe is not a valid Win32 app | will VHS disappear when we go HD? | |
| Steve | 12:55:53 | Greece, NY | uniinstalled printer driver, reinstalled okay - when right-click on icon on taskbar, now have HPDJ copy 1, copy2, copy3 | |
| Mike | 12:57:31 | Gates, NY | address bar gone on IE | |
| Ed | 12:58:58 | Henrietta, NY | entry-level computer 2G? | |
| 2008-05-25 - 12 callers | ||||
| Jim | 11:15:06 | Fairport, NY | popup - antivirus 2008 - | |
| Thomas | 11:18:50 | Newark, NY | trying to d/l SP3 - failed | |
| Ed | 11:29:20 | Rochester, NY | his method of virus protection - antivirus slows his machine down terribly - reformats every month | |
| Linda | 11:39:50 | Greece, NY | friend reinstalled XP Pro w/ SP3 - was using Mozilla - now won't open any windows - IE opens them small | |
| Richard | 11:44:27 | Rochester, NY | video streaming - XP SP2 - HDTV card - also use HULU - video stutters - DSL - wired | |
| Bob | 11:47:32 | Rochester, NY | 64-bit machine - 32 bit software | |
| Rex | 12:27:23 | Churchville, NY | homebrew - 2.4G quad proc - 3G - Vista ultimate - it was a pain - problem (SP?) slowed to a crawl - reloaded - resource mgr to see what's what - 60 procs running | |
| Rich | 12:30:32 | Rochester, NY | loves flight sim - run on HD - wants to use nVidia - no PCI Express slot - only DVI to VGA | |
| Cheryl | 12:45:29 | Ontario, NY | wants a laptop - been studying circulars - very confused - surf - listen to music - webcam - d/l pix - | |
| Burt | 12:51:51 | Palmyra, NY | clamwin? | |
| Lance | 12:54:31 | Penfield, NY | ad from Smith Micro - | |
| Mike | 12:58:14 | Fairport, NY | booting problem - year old XP - perfect - in continuous reboot cycle - couldn't start Windows - somehow, boot order got switched - booting from wrong drive | |
| 2008-05-18 - 14 callers | ||||
| Victor | 11:20:26 | Irondequoit, NY | AVG - database outdated, but no updates | SP3? | |
| Nick | 11:39:10 | Irondequoit, NY | 3 yr old HP printer XP Home on desktop and laptop on Vista | |
| Jim | 11:48:55 | Fairport, NY | laptop wireless - when cabled can print, when wireless cannot print | |
| Roger | 11:55:15 | Rochester, NY | re: SP3 and IE7 - | |
| Wayne | 11:56:01 | Albion, NY | on 6 computers, SP3 - do custom and you can uncheck IE7 | |
| John | 11:57:52 | Victor, NY | building home in remote area - no DLS, no cable - what use? | |
| Mike | 12:29:18 | Rochester, NY | re: Nick from Irondequoit - workgroup names - also, when install wireless, calls the machine something else - username, workgroup name, computer name | |
| Bob | 12:31:13 | Greece, NY | XP - spyware blaster - protection is enabled for everything but Firefox | |
| Joe | 12:38:03 | Rochester, NY | XP R/W CD - if blank, works fine - if written to, won't open | |
| Lance | 12:40:18 | Penfield, NY | XP Thunderbird - one email bulletin get twice a week - used to be able to print it - header, text, footers, etc. They outsourced and now get header on page one, footer on p3, and only one page in the middle | |
| Andrew | 12:47:57 | Rochester, NY | new laptop HP Tablet - running Vista - lots of junk running in the task bar | |
| Barb | 12:49:43 | Honeoye Falls, NY | change screen rez - can't change | |
| Charlie | 12:55:51 | Geneva, NY | SP3 - am I in IE7? | |
| Grant | 12:58:19 | cell | laptop Compaq 700 - allow/deny? | |
| 2008-05-11 - 8 callers | ||||
| Bob | 11:39:51 | cell | a couple of weeks ago - Word had no lines w/ labels - uninstalled, reinstalled, and they're back like they're supposed to be | portable DVD burner - bought HD camcorder | |
| Barry | 11:50:07 | Pittsford, NY | ZoneAlarm - happy - but we're talking about AVG | |
| Patty | 12:17:48 | Rochester, NY | AVG - upgrade to 8.0 | |
| Mark | 12:22:15 | Fairport, NY | Mac Mini - turns on by itself at 8 PM | |
| Larry | 12:40:09 | Rochester, NY | HP Vista laptop - performs like a dog | |
| Kathy | 12:49:11 | Brockport, NY | HP computer - Vista | |
| Tom | 12:56:01 | Greece, NY | XP - all updated - RR - FF - home page (Google) showed up in Spanish | |
| Joe | 12:59:11 | Fairport, NY | Mac or PC | |
| 2008-05-04 - 10 callers | ||||
| Ed | 11:39:44 | Rochester, NY | archive.org - listen to music, listen to the books | W2K Pro IE6 | |
| Paul | 11:55:34 | Henrietta, NY | HP All-in-One DJ on Ubuntu - prints fine - scanner? | |
| Joe | 12:16:30 | cell | realplayer - when runs, says it's not online | |
| Bob | 12:18:00 | Greece, NY | W2K - thunderbird never opens - other things all work | |
| Tom | 12:30:32 | Wolcott, NY | verizon email - on their Web site | wife's laptop XPMedia SP2 - Symantec/Norton - runs real slow - AVG is not the free version | |
| Dan | 12:34:42 | Hilton, NY | laptop - old - work - spreadsheets - when print, never know what will get - 1/2 pg, 1/3 pg, whole doc | |
| Ann | 12:40:16 | Irondequoit, NY | Dec: Magellan - tried d/l manager software - sent new CD - same problem | |
| Marcy | 12:49:59 | Rochester, NY | realplayer - doesn't want - more spam - coming from legit companies | |
| Norm | 12:57:02 | Henrietta, NY | Firefox - when try to get to hotmail - type pwd, get another screen - ID is incorrect - retype it, and you're in - not saving ID or password | |
| Mitch | 12:59:26 | Livonia, NY | OOo - Calc - print default to not be all | |
| 2008-04-27 - 16 callers | ||||
| Carol Anne | 11:17:17 | Fairport, NY | looking for wireless PC - email, Internet | |
| Bill | 11:23:46 | Henrietta, NY | XP - broadband - ZoneAlarm - Firefox - some days works great, some days has trouble connecting | |
| Ginny | 11:32:35 | Pittsford, NY | free, reputable registry cleaner | |
| Keith | 11:35:23 | Victor, NY | radio in car - buttons stick - wants to spray something and then suck it out so there's no moisture | re: Carol Anne - why doesn't someone take a full-sized keyboard to be a PC | |
| Bob | 11:46:04 | Pittsford, NY | 2 laptops - XP and Vista - XP connected to printer - cannot see lines around his labels | |
| Steve | 11:48:52 | Rochester, NY | want new iMac - buy now or wait? | |
| Steve | 12:19:27 | Greece, NY | after big storm yesterday, motion detector light was still on - doorbell light is off, and doorbell cover is ripped off - computer is dead | |
| Bob | 12:25:41 | Greece, NY | stinger - expired | |
| Alan | 12:28:22 | Albion, NY | installed Vista 2 days ago | |
| Bill | 12:34:00 | West Henrietta, NY | Frontier - email - export folder | |
| Randy | 12:34:48 | Fairport, NY | failure - fixed disk 1 | |
| Toni | 12:39:31 | East Rochester, NY | updated winamp last night - shortcuts on desktop - changed to stove | |
| Mark | 12:48:09 | Greece, NY | battery backup - | |
| Lance | 12:49:54 | Penfield, NY | comment in favor of HP service - after lighning storm, couldn't run the printer - 800 number - unplugging tranformer did the trick | |
| Margaret | 12:57:53 | Pittsford, NY | if have old hard drives, and smash them, can they still be recycled? | |
| Joan | 12:59:09 | Rochester, NY | firefox on spanish | |
| 2008-04-20 - 17 callers | ||||
| Victor | 11:14:24 | Irondequoit, NY | startup - soundman.exe | |
| Jim | 11:18:00 | cell | cannot download .net framework | |
| Kevin | 11:20:15 | cell | Dell XPS desktop - running off a router - RR cable - cannot get onto internet - DNS | |
| Bob | 11:31:50 | Greece, NY | XP sound getting fainter - getting fainter | |
| Cathy | 11:36:31 | Rochester, NY | bought new laptop and router - installed by self - new power strip - no power went to PC - goes to printer, screen, etc. - not computer | |
| Bob | 11:39:41 | Henrietta, NY | 98 and teaching self Linux - wife has XP - RR - can take 15-20 secs to open Firefox | |
| Luke | 12:13:54 | Honeoye Falls, NY | web cam - what to use to edit? | |
| Dave | 12:16:48 | Penfield, NY | 2 yr old XP w/ Media Center - daughter wants to set up new account - old Admin acct is gone | |
| Steve | 12:19:47 | Pittsford, NY | Logitech RF cordless mouse - installed driver - now can't run the mouse because it's already updated | |
| Paul | 12:22:44 | Henrietta, NY | laptop won't boot - has AVG, Anti-Spyware, etc. - Antivirus Pro is on it somehow - can only boot in safe mode | |
| Tom | 12:33:50 | Rochester, NY | new Radion video card - can't watch videos - get only green screen | |
| Pete | 12:38:14 | Rochester, NY | tech support suggested he reinstalled Windows | |
| Stephen | 12:39:36 | Rochester, NY | RR - have to power cycle modem several times per day | |
| Kurt | 12:47:51 | Brockport, NY | desktop W2K - network - laptop w/ XP - when use laptop to print or share, has to log on | |
| Ann | 12:54:58 | Fairport, NY | wants to sell PC in garage sale - how keep clean? | |
| Lance | 12:56:04 | Brighton, NY | XP File Explorer is gone | |
| Ken | 12:58:03 | Akron, NY | using free AVG, etc. d/l'd v8 - | |
| 2008-04-13 - 12 callers | ||||
| Jeff | 11:14:04 | Fairport, NY | Teen Second Life | |
| Betsy | 11:16:56 | Pittsford, NY | opiinion: McAfee Site Advisor | |
| Ben | 11:21:01 | Fairport, NY | G4 10.3.9 - Web cam? | |
| Bob | 11:33:54 | Rochester, NY | Trojan KillAV - | |
| Ray | 11:39:20 | Greece, NY | "end now" message | |
| Gerry | 11:50:13 | Rochester, NY | dialup - changed carriers - | |
| Cindy | 12:31:57 | Greece, NY | computer won't boot - updated firmware for LiteOn CD - rebooted, and get message "disk read error occurred" - if hold down Control-Alt-Delete, it opens up the files. | |
| Vito | 12:33:52 | Chili, NY | FFox 2.0.0.13 - system crashes - | |
| Scott | 12:36:03 | Rochester, NY | XP -> Pro via friend -> invalid | |
| Bridget | 12:39:30 | Fairport, NY | Blu-ray for XBox?? | |
| Steve | 12:49:06 | Fairport, NY | encryption key - fails to be retained - for wireless network | |
| Terry | 12:55:35 | Irondequoit, NY | settings all revert back to orig Window XP default settings | |
| 2008-04-06 - 13 callers | ||||
| Charlene | 11:14:00 | Rochester, NY | Vista Home Premium - one user passworded - other is not - when load game for passworded user | |
| John | 11:16:05 | Scottsville, NY | XP - desktop icons disappeared | |
| Barry | 11:20:05 | Pittsford, NY | laptop - 2 drives - on boot, 2nd drive will sometimes be assigned to a different letter | |
| David | 11:36:39 | San Francisco, CA | firewalls | future show: software and changes require new computers - in historical terms, there is "abandonment law" | |
| Ron | 11:39:47 | Rochester, NY | when delete your cookies, they go into the document folder | |
| Leah | 11:51:00 | Silver Lake, NY | Dell XP Desktop - Linksys wireless - could get on line in AM, but not in eve - "could not find server" - kids laptop could get online | |
| Ed | 12:16:05 | Fairport, NY | Tbird - pix as attachments - pix open in photoshop | |
| Ed | 12:20:05 | Henrietta, NY | IBM T41 - wireless network on Belkin 802.11b - encrypt 128bit - connection drops after a while | |
| Bruce | 12:36:18 | cell | HP was printing multiple copies for a while | |
| Mike | 12:39:28 | Spencerport, NY | HP photosmart all-in-one running thru 98SE - router and laptop XP | |
| Ed | 12:55:14 | Rochester, NY | W2KPro - most software works - re: David and abandonment | |
| Ray | 12:56:42 | Canandaigua | HP PhotoSmart - Vista laptop - if gone for two days, have to reinstall the HP drivers | |
| Tom | 12:59:06 | Canandaigua | HP LaserJet 5000 - went from PC to Mac - intermittently stops working - was serial, but has USB converter | |
| 2008-03-30 - 16 callers | ||||
| Kim | 11:16:56 | Greece, NY | 2 laptops - IBM and Dell - dialup only - at parents, tried to connect via cable modem - both recognized connection - can get to "the" Web site - but then goes back to dialup | |
| Jim | 11:20:02 | Irondequoit, NY | son going off to college in the fall - Mac or PC? | |
| Dee | 11:29:56 | Macedon, NY | keyboard problem - Acer Aspire - 1 yr old - kybd stopped working - un/replugged - diff USB port worked fine - a week later, stopped working again - old working again w/ mouse, old working w/ kybd - when troubleshoot USB, says working fine | |
| Jackie | 11:32:35 | Williamson, NY | pic from sister - Adobe file - cannot open it - comes up in little square in browser | |
| R.J. | 11:35:41 | Pittsford, NY | silver Mac - Tiger 10.4.11 - freeze issues | |
| Phil | 11:39:56 | Fillmore, NY | dual booting Vista/XP? | |
| Liz | 11:51:49 | Honeoye Falls, NY | 63 viruses - "XP antivirus" trojan"xp | |
| Susan | 12:14:35 | Rochester, NY | .mac - expires in 7 days - wants to become part of her .mac family - he says can't renew until it expires | |
| Mary | 12:18:08 | Penfield, NY | 2002 - Gateway w/ computer in screen - notice on AOL - Virusscan (McAfee) won't run anymore - 128M RAM - $40 from Gateway - install by self - XP - | |
| Gary | 12:21:52 | cell | mb fried - bought new mb - installed - need to wipe HDs to install drivers for new mb? already reinstalled XP Pro | |
| Mary Ann | 12:32:56 | Springwater, NY | has a video on her computer - can she save it to CD or whatever? | |
| Jim | 12:35:58 | Chili, NY | this AM, monitor was off, but was flashing (on/off button) -> getting no signal from CPU - which was turned off | |
| Mike | 12:45:34 | Chili, NY | backup two machines - best way? | |
| Randall | 12:47:45 | Greece, NY | DVD burner - running great - Nero or WMPlayer - no audio - does get audio everywhere else | |
| Al | 12:49:41 | Fairport, NY | W2003 Server - loads, "saving settings" - shuts down again | |
| Bill | 12:58:59 | Pittsford, NY | old PC w/ ME - XP or Vista? | |
| 2008-03-23 - 13 callers | ||||
| Victor | 11:27:55 | Irondequoit, NY | running AVG - finding stuff | |
| Ginny | 11:30:41 | Pittsford, NY | threatfire? | |
| Jackie | 11:35:17 | Toronto, CA | friend's husband passed - no passwords written down - XP | |
| Dav | 11:40:02 | Akron, NY | graphics cards - Medieval II - ran terribly | |
| Mike | 12:07:22 | Webster, NY | Ubuntu - burned to CD - went to install - has XP w/ 320G HD | |
| Marian | 12:29:11 | Rochester, NY | ||
| Blake | 12:35:33 | Batavia, NY | Kodak 3-in-1 5300 - laptop is Vista (re: college) | |
| Roger | 12:38:19 | Rochester, NY | snip-it | |
| Bruce | 12:40:52 | Macedon, NY | Toshiba laptop XP can't load LXSUPMON.DLL | |
| Jim | 12:49:27 | Rochester, NY | wife online - on boot today, prompting for passwords to log in - XP | |
| Ed | 12:55:36 | Clifton Springs, NY | IRQs - P4 XP Home - 0-14 2 and 7 empty | |
| Jim | 12:57:25 | Rochester, NY | Vista clock loses time | |
| Pat | 12:59:55 | Webster, NY | DSL firewall - good? | |
| 2008-03-16 - 12 callers | ||||
| Tim | 11:29:05 | Greece, NY | Office 2002 - when open app, asks to reinstall prorate.msi | |
| Mike | 11:33:14 | Palmyra, NY | iBook G4 - updated OS and Safari software, now get error: "unable to load plugin" | |
| Chris | 12:16:08 | Rochester, NY | HP DV900 dual-core AMD 64-bit - 9 mo - MS Accounting - bought quickbooks - doesn't work on Vista | |
| Victor | 12:16:55 | Irondequoit, NY | AVG - 209 warnings - now what? | |
| Sal | 12:23:14 | Fairport, NY | MacBook Pro w/ Tiger - trying to connect to N router | |
| Mike | 12:31:49 | Victor, NY | when start up - wallpaper is beautiful - then startup - wallpaper goes away, and when comes back, is pixilated. | |
| Jim | 12:34:41 | Hilton, NY | HP w/ ME - got hold of Carly Fiorino and she upgraded them for free! Now, Vista or Mac? | |
| Alta | 12:44:12 | Webster, NY | new Norton - have not received some of her emails because they're not on the white list | |
| Colleen | 12:47:48 | Perry, NY | can't shut computer off - Start doesn't have the options anymore - remote assistant turns itself back on - security assistant turned on - now can't shut down - turned security off again | |
| Bill | 12:50:02 | Marion, NY | ASUS mb - Vista - 32-bit - 2G - wanted to go to 3G - bought 2 more identical to first set of 512Ms - computer shows only 2.5G | |
| Marcy | 12:58:27 | Rochester, NY | XO user group? | |
| Rick | 12:59:55 | Tuscaloosa, AL | laptop - lifeline - how protect? | |
| 2008-03-09 - 17 callers | ||||
| Dean | 11:26:47 | Buffalo, NY | XP - what diff btwn Media Center or whatever??? | re: video card | M2R32 1950Pro card 3G | |
| Ed | 11:28:45 | Wellington, Ontario, CA | avast! and Tango | |
| Benny | 11:31:13 | Rochester, NY | mb fried - trying to get info off other computer - some info comes up, but others don't | |
| Tom | 11:33:35 | Honeoye Falls, NY | new Vista PC - hate it - will not recognize Lexmark Z25 printer | |
| Doug | 11:36:52 | Geneva, NY | Netflix - on home computer - can do wireless to TV? | |
| Leo | 11:39:17 | Rochester, NY | want to run Word, Excel, Internet, sales DVD on a laptop? | |
| Bob | 11:50:10 | Geneva, NY | mom's computer acting funny - was VERY infected - ran Tango - got rid of 1500 infections - smitfraud.c and zolts - removed all but three | |
| Dennis | 12:12:35 | Rochester, NY | how get copy of Tango CD? | |
| Lou | 12:16:05 | Fairport, NY | AVG - sharp virus popped up - quarantined, but it came back | |
| Norman | 12:24:50 | Hamlin, NY | can't run scandisk - runs forever - ME | |
| John | 12:30:20 | cell | spyware on company laptop - | |
| Dan | 12:32:06 | Rochester | wife - new iPod - needs to update OS - updates are horrendous - trying to get it going is a nightmare | |
| Vito | 12:37:41 | Chili, NY | VBScript - 98 -> XP | |
| Ed | 12:40:18 | Henrietta, NY | what think of the "Big Box" store? | |
| Ron | 12:55:51 | Arkport, NY | OS not found - Compaq Presario - XP - he added 2nd HD as backup | |
| Merle | 12:57:35 | cell | laptop HP DV8000 laptop - last time used it, processor was locking up - one of the fans is dying??? | |
| Chuck | 12:59:56 | Alba, NY | Outlook 2003 on Exchange - can't open it | |
| 2008-03-02 - 16 callers | ||||
| Kathy | 11:16:04 | Rochester, NY | certain bookmarked sites - too long to respond - blocked? | |
| Ed | 11:24:47 | Rochester, NY | XP Activation Keys | |
| Bill | 11:31:27 | Webster, NY | virusheat | |
| Chris | 11:33:00 | Greece, NY | add/remove programs | |
| Jim | 11:37:16 | Oswego, NY | removed IE, installed Firefox - own Web site works perfectly at work & other PC, but not his PC | |
| Coleen | 11:40:17 | Perry, NY | transcription software - produce videos of local meetings - want transcriptions | |
| Dave | 11:50:33 | Victor, NY | wants to learn programming language - where to start? | |
| Bill | 12:16:54 | Greece, NY | re: Dragon Naturally Speaking | |
| Ken | 12:19:35 | Akron, NY | PC w/ Verizon DSL - wants to network notebook - has LinkSys | |
| Bob | 12:32:19 | Penfield, NY | Dell Inspiron just off warranty - problem getting connection on power cord - resolder motherboard??? | |
| Rodney | 12:34:07 | cell | did the Tango - now a Web site he goes to tells hiim he needs ActiveX | |
| Bob | 12:37:05 | Penfield, NY | downside to compressing HD? | |
| Bruce | 12:40:05 | Brockport, NY | had ME -> XP - ran wizard before did that - removed Roxio DirectCD 4 - uninstalled, loaded XP, bought CD Recorder 9 - during that time, kept getting message - devices or apps disabled | |
| Fred | 12:53:46 | Henrietta, NY | Viewsonic 15" monitor - odd "burny" smell | |
| Tom | 12:57:34 | Fairport, NY | log on for windows - before crash, it didn't ask for that | |
| Phil | 12:59:01 | Walworth, NY | PC not on Internet - in XL - can delete the worksheet, but can't get the title of the home page | |
| 2008-02-24 - 14 callers | ||||
| Tom | 11:19:01 | Wolcott, NY | Dell - 1 yr old - XP - Java problem - Nascar | |
| Amesh | 11:25:27 | Clarence, NY | one hardwired, one wireless - both XP - home edition??? | |
| Liz | 11:30:37 | Rochester, NY | Inspiron - can't get to net wirelessly | |
| Amy | 11:41:58 | Clarkson, NY | ancient computer monitors, keyboards, drives, what do with them??? | |
| Fred | 11:47:04 | Greece, NY | Ubuntu LTS - added CD writer - kept CD reader as slave - BIOS sees it - Ubuntu sees it - computer sees it - can't mount CD Reader - freezes machine | |
| Mary | 11:57:52 | Rochester, NY | gave husband old computer - Thunderbird - his acct is on - just added it - acct settings | |
| Ed | 12:18:07 | Rochester, NY | re: RFID credit cards | |
| Phil | 12:20:16 | Pittsford, NY | wireless - encrypted - how get daughter on it? | |
| Carl | 12:34:10 | Rochester, NY | email difficulty w/ Frontier - OE - can send, everyone can send his, except Yahoo! | |
| John | 12:37:29 | Ontario, NY | display will not go to screen saver or turn itself off | |
| Andy | 12:40:05 | Greece, NY | re: John - SuperAntiSpyware will give list of processes - file name AND software attached to - tell you safe, unknown, hazardous re: Mary - what OS? - you can click which account you want want, and you'll only see that email | |
| Burt | 12:54:17 | Palmyra, NY | recommended someething for someone trying to wean self onto Linux | |
| Mark | 12:56:55 | Henrietta, NY | windows Movie Maker - JVC hard drive camera - when set to 16x9 - keeps it compressed | |
| Jim | 12:59:21 | Victor, NY | upgraded to Vista (clean install) - whenever put disk in and run setup, get blue screen - can see things, can play music, but won't run setup - blue screen | happy with Vista? | |
| 2008-02-17 - 12 callers | ||||
| John | 11:18:13 | Canandaigua | Dell Inspiron - 70% of defrag - can't get to 100% | sometimes, can't get the system to come back from screensaver | |
| Gary | 11:31:00 | Rochester, NY | may have screwed up install of CD-RW - dual boot 98 and Linux - windows found it - is master; slave is orig CD ROM - when installed Nero, it disappeared - came back up when installed MS-DOS software | |
| Mike | 11:38:12 | Buffalo, NY | has daughter serving in North Africa - he records her shows and puts them on DVD to send to her - on vidcap, use ATI All-in-1der - can use ATI or Nero | |
| David | 11:45:46 | Sodus, NY | HP laptop | |
| Bob | 11:50:48 | Greece, NY | had Roxio EZCD/DVD - upgraded to v6 - did everything he needed done - always formatted, always included UDF reader - computer crashed - because of Roxio driver - tried to d/l that driver - wasn't able to except in safe mode - can't install any of that s | |
| Ron | 12:28:13 | Pittsford, NY | printer problem - Delta Airlines - bar graph across top of page - everything he really wants to print is crowded into 1.5" in the corner | |
| Ginny | 12:31:32 | Pittsford, NY | turned surge protector on - computer came on and it told her that the time in the BIOS was wrong | |
| Al | 12:34:01 | Fairport, NY | what software should use for video conferencing? | |
| Stephanie | 12:37:35 | Fairport, NY | new 30M Zune - missing dll | |
| Bob | 12:40:12 | Rochester, NY | called month ago: d/l video to iTunes - we told him handbrake for XP - can't run it - need 2.1 | |
| Dan | 12:47:59 | Rochester, NY | Spybot 1.5 - TeaTimer - | |
| Bob | 12:59:07 | cell | newish PC w/ Vista Office 2002 - tried to sync WinCE phone - locked up - black screen - upgrade to newer Office - can't close, can't remove Outlook on computer - Outlook is frozen | |
| 2008-02-10 - 14 callers | ||||
| Walt | 11:15:24 | LeRoy, NY | running TurboTax - Mac Mini | |
| Victor | 11:19:26 | Irondequoit, NY | backed up to DVD-RW - get blank screen | |
| Dan | 11:29:54 | Rochester, NY | new version of SpyBot | danced Tango - couldn't do Ad-Aware | |
| Brad | 11:31:20 | Churchville, NY | re: Walt - same problem, has Leopard - had to do manual downloads - | |
| Bob | 11:34:02 | Rochester, NY | networking 2 computers - both XP - one ProSP2, one HomeSP2 - Home cannot see Pro, but Pro can see Home | |
| Shirley | 11:37:36 | Webster, NY | W98 on desktop - XP on laptop - has router - trying to d/l Ad-Aware on laptop - says it downloads, but there's nothing there - double-click and doesn't install | |
| Victor | 11:46:04 | Irondequoit, NY | re: 2nd call - when used +Rs, worked no problem! | |
| David | 12:13:11 | Henrietta, NY | Winferno - registry power cleaner | |
| Richard | 12:18:48 | Rushville, NY | ME - got it from cousin - ordered Dave's Tango disc - will it work? | |
| Mike | 12:29:36 | Ontario, NY | Dell Inspiron w/ Vista - put away Dell Dimension - went to use the Dimension, and it comes up with a black screen | |
| Kevin | 12:33:41 | Syracuse, NY | looking to buy laptop for Linux - dual boot or virtual? | |
| Liz | 12:38:05 | Rochester, NY | teaches in small school w/ 24 computers - boot up and all lights go green - monitor briefly goes green, but then goes yellow | |
| Mark | 12:48:49 | Rochester, NY | Dual Core | |
| Jerri | 12:57:55 | Rochester, NY | tried to watch TV show on Inet - nothing happened - diff site said you had to download Graboid | |
| 2008-02-03 - 18 callers | ||||
| Bill | 11:16:15 | Bushnell's Basin | motherboard fried - Dave fixed - randomly, screen will go black and system will reboot - yesterday, in the middle of the Tango, it tried to reboot - stuck in BIOS - can't get past it | |
| Gene | 11:26:45 | cell | Vista on Toshiba - dLink wireless router - Vista machine doesn't want to connect to the network | |
| Pat | 11:32:27 | Charlotte, NY | starts computer, gets black screen and beep every 5 seconds | |
| Roger | 11:35:25 | Greece, NY | Kodak easyshare - W98 - bought Vista - upgraded to XP - EasyShare - moved all the pix over - Kodak says you can't move the captions | |
| Colleen | 11:36:28 | Albion, NY | motherboard fried | |
| Don | 11:39:24 | Rochester, NY | created PPT in 2007 - video show - saved in earlier version - took 5.9M to 64M file | |
| Jeff | 11:48:27 | Fairport, NY | re: fried MBs | regarding Vista | |
| Herb | 12:13:26 | Rochester, NY | 7 yr old SONY just failed to turn on - took it to a shop - they told her to grab an external drive to copy to - then they said the machine wouldn't turn it on at all | |
| Chris | 12:15:12 | Lyndonville, NY | bought Vista PC without XP drivers - now what? | |
| Sharon | 12:19:32 | Rochester, NY | eMac - bit of a milk spill on the keyboard - whole bottom row frozen - poured out milk | |
| Rosie | 12:30:07 | Webster, NY | start button used to be in bottom right-hand corner, now it's in upper right-hand corner | |
| Dave | 12:34:47 | Sanford, FL | when playing a game that changes resolution, then switches back to desktop, it takes time | |
| Clark | 12:35:41 | Rochester, NY | re: Tornado | |
| Andy | 12:39:07 | Irondequoit, NY | on desktop - when clicks on FFox or Moz, takes about 15 mins to get online - Roadrunner | |
| Mike | 12:48:02 | Spencerport, NY | Dell laptop - W98SE - router - RR - 98 hosts HP printer - network works fine, but can't get the printer to work on the network | |
| Dar | 12:51:19 | Toronto, Ontario, CA | Java update - how do in Linux? | |
| Dave | 12:56:39 | cell | why do people write viruses? | |
| George | 13:00:16 | Fairport, NY | re: losing Yahoo mail | |
| 2008-01-27 - 13 callers | ||||
| Don | 11:15:30 | Buffalo, NY | 98SE - looking for free firewall | |
| Janet | 11:19:11 | Irondequoit, NY | W98 - email w/ link - after computer on for 20 mins - error: could not find file 0cx | |
| Bob | 11:31:05 | Greece, NY | trying to update WinXP - website can't show the page error 0x800703ee | |
| Sue | 11:37:27 | Canandaigua, NY | Yahoo! email - frustrated - account deleted - | |
| Bob | 11:47:41 | Pennsylvania! | re: old OSs - uses 95, 98 - uses Ghost to backup | |
| Vito | 12:15:32 | Chili, NY | spysweeping - wingkey? | |
| Dar | 12:22:59 | Toronto | UPnP is enabled in routers - big hole | |
| Keith | 12:29:52 | Farmington | re: Uncle Dave's Story Hour - | |
| Judy | 12:36:37 | Wayland, NY | re: Uncle Dave | bought new PC w/ Vista - had nothing but trouble - runs slow - has old HD - can switch HDs and run XP from old machine? | |
| Henry | 12:44:11 | Rochester, NY | re: Bob - Henry's sister in FL - computer had not updated since May - diff error - but still missing or corrupted files - did the Tango - update worked | |
| Patrick | 12:46:31 | Rochester, NY | got a Mac - Mini w/ Airport Express - security features - didn't see a firewall - how protect wireless net from moochers? | |
| Ron | 12:52:38 | cell on 490 | re: Uncle Dave - looking for kid browser - kidzui | |
| Tim | 12:59:55 | Clarence, NY | 4 Dell C400 laptops - 2 internal, 2 external cards - MaxiVista - too slow w/ wireless - bought switch - no problem - when try to go back to 2 with internal cards - see network, but won't see Internet | |
| 2008-01-20 - 13 callers | ||||
| Bill | 11:15:02 | Rochester, NY | finally updated Mozilla - favorites list disappeared | |
| Bob | 11:18:16 | Irondequoit, NY | got new wireless router - when do streaming audio - starts to stream, then starts to drop out | |
| Tony | 11:36:02 | Baltimore, MD | Firefox addons ipcop or smoothwall | |
| Sue | 11:42:42 | Rochester, NY | AdAware SE 1.6 - no updates for the last two weeks - something wrong? | |
| Reed | 11:44:22 | Rochester, NY | re: superspyware - spybot found things it didn't | |
| Tom | 11:52:44 | Greece, NY | trying to unload some programs - old computer - 10G primary, 100G secondary - primary is full - Add/Remove | |
| Vince | 12:17:40 | Rochester, NY | desktop & laptop w/ wireless - can't print - print spooler is not running | |
| Patty | 12:21:13 | Henrietta, NY | ipod - have two - over a year with this problem - friend loaded some songs - she has Apple - now neither one works in her computer - also QuickTime error | |
| Bob | 12:29:59 | Rochester, NY | free versions of spybot, adaware, superspyware - avail for Vista? | |
| Jim | 12:34:33 | Rochester, NY | looked at various broadband providers - what else is available in Rochester? | |
| John | 12:38:15 | Hilton, NY | Xp - spybot, adaware, norton, norton firewall - last night got downloader | |
| Tom | 12:49:58 | Naples, NY | new spybot - 1.5 - good version - | |
| Bill | 12:58:54 | Rochester, NY | My Documents - still there, but won't open - don't have the driver - same thing on speaker | |
| 2008-01-13 - 13 callers | ||||
| Bob | 11:19:21 | Brighton, NY | upgraded to Office Small Business - kids having compatibility problems at school | |
| Bob | 11:32:24 | Rochester, NY | Vista - defrag now - wants to set schedule - apply doesn't get highlighted, but shows up in the schedule - USB drive schedule - | |
| Jeff | 11:38:17 | Rochester, NY | wireless in home - running G - wants to get signal to another building on his property maybe 100ft away - | |
| Yvonne | 11:49:16 | Brighton, NY | TW connection coming - can connect generator | |
| Andrew | 12:14:44 | Rochester, NY | reinstalled XP on girlfriend's computer - if dormant for >1/2 hr - taskbar goes to top of monitor and it's sluggish and glitchy | |
| Jim | 12:17:43 | Springwater, NY | wireless router? - confused | isuspmstartup - | |
| Jerry | 12:28:45 | cell | MS Office Word file - when opened, Works wouldn't opened it | |
| Andy | 12:38:55 | Greece, NY | TV ads | cell phone ads | wireless | superantispyware - then AdAware/ - AdAware did find something that superanti didn't | partitioned hard drive - | |
| Jim | 12:40:03 | Rochester, NY | virus - MySpace? - danced Tango - | |
| Don | 12:50:03 | North Chili, NY | looks at list of files on the drive - how print? | |
| Ken | 12:51:31 | Webster, NY | re: Jerry - viewers! | |
| Fritz | 12:56:55 | Canandaigua, NY | XP Home - update regularly - scan regularly | AVG has free antirootkit | |
| Dave | 12:59:58 | Brighton, NY | wants to set up Web site - make sure you own the domain name | |
| 2008-01-06 - 14 callers | ||||
| Marcy | 11:15:49 | Rochester, NY | how is my OLPC coming? kids are waiting! | |
| Gary | 11:26:26 | Greece, NY | two computers, one external hard drive - how share? - both XP Home - both wireless | |
| Jeff | 11:29:35 | Webster, NY | d/l'd a file from reliable Web site - XP Home - ends with .bas - Windows can't open it - doesn't recognize it | |
| Ed | 11:37:02 | Rochester, NY | prefers W2K | how dual boot ME & W2K? | |
| Rick | 11:39:09 | Batavia, NY | old game - played on W2K - won't run on XP "information is not compatible" or something like that | |
| Steve | 11:48:15 | Batavia, NY | problems w/ Vista - never encountered any problems until Quicken stopped working | |
| Carol | 11:50:14 | Bristol, NY | HP ME computer - blue screen | |
| Bob | 12:15:01 | Greece, NY | laptop batteries - how long should they last? | |
| Eileen | 12:17:07 | Rochester, NY | daughter has HP Pavilion - dropped - shattered - | |
| Brian | 12:20:41 | Rochester, NY | re: Rick - Google for name of game and demo - demos are playable across platform | |
| Herb | 12:33:55 | Spencerport, NY | wants to network XP Pro - wants Internet sharing - dialup | |
| Andrew | 12:37:24 | Rochester, NY | mouse problems - got mouse for Christmas - bounces all over the screen - no driver for it | |
| Mike | 12:40:32 | Churchville, NY | old DOS program - no key or code - very old - 16-bit - won't run | |
| George | 13:03:26 | Henrietta, NY | laptop - lost Internet connection - | |
| 2007-12-30 - 8 callers | ||||
| Phil | 11:26:26 | Kittering, Maine | re: the Tornado we talked about a couple of weeks ago - what do we think? | |
| Steve | 11:28:35 | Rochester, NY | new laptop w/ Vista - networked w/ XP machine - Vista can see XP machine | |
| Mark | 11:48:13 | Spencerport, NY | Dell laptop - after put it on standby, it'll restart all by itself - doesn't completely boot up, just go to blinking cursor - won't respond to inputs, then shuts itself down | |
| Rivie | 11:51:16 | cell | comments on Mac security | |
| Jim | 12:06:32 | Hilton, NY | Win98 died - wants new desktop - Vista? | |
| Ed | 12:21:47 | Canandaigua, NY | HD operating outside params - bought new - ghost old to new? | |
| Marcy | 12:26:01 | Rochester, NY | re: Online safety: Firefox: AdBlock Plus, noscript | |
| Jim | 12:29:18 | Rochester, NY | no network connection on desktop - RR - wireless router - wireless laptop - getting network on laptop | |
| 2007-12-23 - 11 callers | ||||
| Victor | 11:21:01 | Irondequoit, NY | shutdown: WMSIDLE - end program | |
| Karen | 11:28:30 | cell | shutdown problems only after being on the Internet - can't go to start -> shutdown - have to go to task manager | |
| Richard | 11:30:39 | Rushville, NY | calling for friend from Washington State - wireless - xmitter in one end of house - studio in other end of house - what to do? | |
| Fred | 11:36:38 | Irondequoit, NY | external HD for backup - wanted to back up docs folder - deleted orig backup - everything is gone in original folder | |
| Eric | 11:52:27 | Stoaton, Mass | how about a cd of Uncle Dave? | |
| Bob | 12:16:56 | Rochester, NY | iPod - how get video on? also, program for converting DVDs to iPod? | |
| Mike | 12:19:15 | Rochester, NY | new computer - laptop? tablet? | |
| Andy | 12:37:35 | Greece, NY | hates Office 07 "makes Vista look okay" | superantispyware - ran it before AdAware and Spybot - when run first, others don't find anything - in SAS - right-click on tray icon "find out what's running on my machine" | run from account - show up under | |
| Tim | 12:54:08 | Webster, NY | DSL account - was told a firewall is in the router | |
| Dar | 12:56:17 | Toronto | Asus - tablet - Eee PC - guy on blogspot has added touch panel to it! | |
| Don | 12:58:08 | Pittsford, NY | heard of laptop with reversible video? | |
| 2007-12-16 - 13 callers | ||||
| Walter | 11:20:44 | Greece, NY | running Ubuntu LTS - want to burn multi-volume, multi-session CD | |
| Karen | 11:28:17 | Theresa, NY | "Generic Host win32 encountered problem - must shut down" - have to restart | |
| Angelo | 11:30:53 | Rochester, NY | spyware - can't get rid of it | |
| Sue | 11:42:58 | Rochester, NY | FrontPage v. Expression Web | |
| Steve | 11:45:13 | Rochester, NY | trying to move photos from Mac tower to Macbook Pro - used portable drive - ended up being gibberish, and are no longer in iPhoto - "originals" folder - there are the photos - can't get them back into iPhoto | |
| Kevin | 12:06:11 | Brockport, NY | want to buy new PC - just email and browsing | |
| Ginny | 12:31:10 | Pittsford, NY | Spybot - installed updated version a few weeks ago - seems to take forever to bring it up - when update, takes a minute to go back | |
| Bill | 12:34:23 | Honeoye, NY | bookmarks - wants highest on the list be the most used - Firefox | |
| Jim | 12:36:48 | Syracuse, NY | got enough poop to put Vista on | |
| Ray | 12:39:37 | Rochester, NY | 80G drive died - won't boot - used old HD - 80G as 2nd - 0 capacity - corrupted file system - any way to recover? | |
| Barry | 12:50:52 | Pittsford, NY | Registry Booster - real? good? | |
| Keith | 12:57:00 | cell | error: HD has mechanical problem | |
| Tom | 12:59:26 | Greece, NY | when start, starts loading programs, then reboots - also in safe mode - in debug - vetefile.sys | |
| 2007-12-09 - 13 callers | ||||
| Dave | 11:22:57 | Webster, NY | PC was hung - reformatted, reloaded Windows, brought files back, realized some photo files were left behind. Recover? | |
| Fred | 11:25:42 | Pittsford, NY | slides to CD? | |
| James | 11:30:32 | Greece, NY | looking for new PC - Apple or MS? | |
| Jay | 11:36:49 | Batavia, NY | gets kicked off his wireless | |
| Tom | 11:45:12 | Rochester, NY | wants to upgrade - 800MHz - refurb'd? | |
| John | 11:49:57 | Ontario, NY | ZoneAlarm ForceField? | |
| Mike | 12:15:58 | Victor, NY | PSPs? | classes? | |
| Karen | 12:17:27 | Bristol, NY | daughter home from college - dl'd Tango - downloaded spyware bot - how remove? | |
| Jean | 12:21:20 | Gates, NY | computer illiterate - just get emails and browse - has picked up spam - anywhere from 16-20-25 pages per day - how get rid of it? | |
| Barb | 12:30:45 | North Chili, NY | iMac - AOL - TW - lately, go to commercial site and get the beachball - have to ESC and start over. | |
| Jeff | 12:39:31 | Webster, NY | been Win user for years - for home, use Excel, Word, PPT, home photos, TurboTax, Microsoft Money - considering switching to Mac - thoughts? | |
| Don | 12:56:17 | Bergen, NY | Macs: new printer - needs OS X - needs DVD | XPlane flight simulator - speechlib cannot be found | |
| Keith | 12:59:55 | Batavia, NY | GPS - son in Denver - wanted to get him a GPS - | |
| 2007-12-02 - 11 callers | ||||
| John | 11:23:43 | Rochester, NY | bought ink carts for Canon printer - get error msg - recognizing they're not orig - can't print with it | |
| Don | 11:33:53 | Buffalo, NY | W98SE - Norton 2003 - LUO | |
| Pat | 11:40:50 | Irondequoit, NY | custom desktop - screen went black - put in used video - booted fine, but goes black when hits Windows desktop | |
| Mike | 12:06:38 | Penfield, NY | Firefox - "server not found" - eventually finds the page - XP Pro - 3 computers behind router | |
| Roger | 12:14:50 | Rochester, NY | computer run more efficiently if turn off non-essential programs running in the background | |
| Mike | 12:20:13 | Rochester, NY | frustrated - two on network - set up another user acct - remote desktop - neither will let you log on | |
| MaryAnn | 12:33:42 | Irondequoit, NY | OLPC | |
| Kent | 12:36:28 | Webster, NY | looking for new computer - XP Now - new w/ XP? Vista Home? Premier? | |
| Tom | 12:39:56 | Canandaigua, NY | 1.5 yr old desktop - DSL - XP - when log on - IE w/ Frontier Home page - starts to load page, but will hang | |
| Claude | 12:49:05 | Greece, NY | 86 processes running - uses WinPatrol | device manager - in networking - MS 6to4 adapter | took off fan to clean it, now it's loose (connector) | |
| Keith | 12:59:06 | Farmington, NY | anecdote: GMail - football pool - picks in the subject line - GMail matches ads | re: OLPC G1G1 - why do we give them computers? | |
| 2007-11-25 - 15 callers | ||||
| Ron | 11:20:40 | Albion, NY | XP - HD crashed - new HD - reinstalled - "down to three days to reactivate" | |
| Mike | 11:29:54 | Wolworth, NY | Word & Excel - problems w/ saving - need to save files at diff locations - has to Save As... - takes 45 seconds | |
| Dave | 11:32:05 | Greece, NY | survived a couple of brownouts - now can't get into BIOS | |
| Paul | 11:41:03 | Marion, NY | when reboot, IE window comes up - won't let him get past that screen - IE Security Setup Update Screen | |
| Norma | 11:49:56 | Rochester, NY | try to forward graphic, when hit forward button, graphic is gone - it is not in the sent items - just red X - Outlook Express | |
| Rich | 12:13:11 | Geneva, NY | XPS - about every 5 mins, tries to read the A: drive | |
| Kris | 12:15:53 | Gates, NY | iTouch - uses Safari - can stream WHAM? | |
| Marcy | 12:20:01 | Rochester, NY | A: drive - uses it w/ camera which uses disks. Old floppy into new computer - | |
| Ed | 12:30:35 | Rochester, NY | still running ME & W2K - wireless - to PSP - 80211g - ad hoc mode? | any user groups for the older system folks? | |
| Bob | 12:31:55 | Pennsylvania! | re: Marcy - try using the camera to reformat the disks | |
| Coleen | 12:37:28 | Perry, NY | can't get Stinger or CWShredder to update | |
| Steve | 12:41:19 | Rochester, NY | re: Rich - it may be boot order in BIOS | keyboard would lock up the computer - went through "disaster recovery" - lost SP2 - no internet - when look at HD, "lost the memory" - | |
| Joan | 12:49:49 | Rochester, NY | copy Super8 movies to DVD? | |
| Stan | 12:56:18 | Wayland, NY | XP - d/l'd wallpaper from Web site - one day, reboot - photo's gone, normal grey background - can't change anything | |
| Allan | 12:58:23 | Mt. Morris, NY | newest Nero - Vista - can't load correctly, can't delete | |
| 2007-11-11 - 13 callers | ||||
| Bruce | 11:16:06 | Rochester, NY | new PC - wants to add DVD burner - can't do it because warranty is voided | any DVD software to use on CD burner? | |
| Bill | 11:21:34 | Rochester, NY | XP - wants to use laptop as recording device - Windows only does 60 secs | |
| Jeff | 11:30:02 | Rochester, NY | Compaq - couple months old - Office Home and Student Trial -> Office Pro - windows installer comes up all the time - trying to install Office Pro - missing config.xml | |
| Patty | 11:33:06 | Penfield, NY | update from last week - couldn't use scroll wheel in Word - worked in all others - we suggested switch mouse - didn't happen | |
| Mickey | 11:35:46 | Henrietta, NY | bought laptop for husband - has Vista - having problems - can I put on XP? | |
| Andrew | 11:48:13 | Henrietta, NY | PC spontaneously reboots - swapped ps, swapped memory modules - that improved it, but it's getting worse again | |
| David | 12:15:23 | Henrietta, NY | Mac: Acrobat 6 - 6.0.1 update giving screen: "Currently selected resource languages not supported by Adobe" | |
| Sean | 12:19:25 | Canandaigua, NY | got rid of ME - running Linux - running Totem - can't play much | |
| Alex | 12:29:15 | Irondequoit, NY | dial up buggy over last few weeks - using Netscape - when launch from shortcut, instead of going to their dialup, goes to Windows dialup. - XP - IE | |
| Carl | 12:32:49 | Williamson, NY | SuperAntiSpyware? Dave was checking it | |
| Chris | 12:48:34 | Rochester, NY | 2 laptops - XP and Vista - new Netgear 10x RangeMax - running /w no problem BUT cannot access mail w/ Thunderbird | |
| Sandra | 12:57:42 | Penfield, NY | Dell XP safe mode - AVG - came up w/ worm - source is backup copy | how reload resident shield in email? | |
| Roger | 13:03:23 | Rochester, NY | how get rid of popups? | |
| 2007-11-04 - 13 callers | ||||
| Michael | 11:14:44 | Rochester, NY | works in variety of locations - particularly Southern Tier - mile or two from any sort of connections - wireless? satellite? | |
| Patty | 11:23:30 | cell | at work - upgraded to Office 2007 - she can't use scroll wheel in Word - can use it everywhere else | |
| Geri | 11:30:27 | Rochester, NY | when try to hook to Internet - pages can't be displayed - except for Yahoo! mail | |
| Bonnie | 11:40:07 | Springwater, NY | has exactly the same problem as Geri w/ PeoplePC | |
| Jim | 11:49:43 | Webster, NY | Ubuntu 7.10 - can't connect to Inet on old laptop | |
| Don | 12:14:03 | Rochester, NY | latop w/ Vista Home Basic | |
| Roger | 12:20:55 | Rochester, NY | wife has XP Home - trouble getting updates - checking for updates never stops | would rather have XP on his machine instead of Vista | |
| Ed | 12:32:00 | Henrietta, NY | 92 yr old aunt has older iMac - email - when click on desktop icon, balloon comes up with error message - go to header - that one will allow you to send, but not read - periodically, get "email overloaded" msg - "do something to hard dive" | |
| Emanuel | 12:36:39 | cell | XP Pro - add/remove - nothing shows up | |
| Ray | 12:40:14 | Greece, NY | 60 yrs old - last year - last year totally computer illiterate - learned a lot - in email, on cspan(?) - when delete, goes to trash - outlook | warranty expires in two weeks - Optiplex 210 L - | |
| Keith | 12:48:35 | cell in his driveway | poll suggestion: what do you do while listening to Sound Bytes? - he bought used sports car - currently washing cow manure from underside of car | |
| Frank | 12:53:27 | cell in parking log | 9 yr old Gateway - wants to donate - how donate | |
| Stu | 13:01:09 | Penfield, NY | re: Emanuel - one common problem that causes that - an app can put extra spaces in the Reg - scrolls down, you'll see everything | |
| 2007-10-28 - 14 callers | ||||
| John | 11:20:20 | Byron, NY | Sony digital movie camera - software installed - when dl the pix, asks for Flash Player | |
| Linda | 11:30:10 | Greece, NY | firefox - "cannot find server" | |
| Sal | 11:32:22 | Fairport, NY | just installed Leopard - couldn't find hard drive - keychains were missing - even with all the glitches, he's happy | |
| Dave | 11:37:32 | Pittsford, NY | 2 internal HDs - NAZ device w/ 1 internal & 2 USBs - all for movies - trying to make some of them look like 1 drive | |
| Raul | 11:47:40 | Rochester, NY | son going to college - Raul is average w/ Windows - chats, wp, surf | |
| Bill | 11:50:20 | Rochester, NY | iMac OS X - removed Earthlink - when try to browse w/ Safari, can't get to any sites - must use https | |
| Warren | 12:11:52 | Rochester, NY | locked up keyboard - sticky-keys | |
| Mike | 12:15:16 | Webster, NY | 5 Macs at home - doesn't want Leopard yet - mostly cosmetic | |
| Jeff | 12:18:52 | Spencerport, NY | relative has sm business and does no backup | |
| Mike | 12:32:23 | Honeoye, NY | Macs - offering both extended AppleCare AND their own warranty | |
| Jim | 12:39:01 | Rochester, NY | wireless desktop - when install, PC won't recognize - Linksys card and router - XP w/ SP2 | |
| Dick | 12:43:28 | Spencerport, NY | camera card reader in laptop - cannot read - code 10 error | |
| Aaron | 12:47:01 | cell | ext. hard drives - lots of stuff on Macbook Pro - $3-$15K info - has been backing up w/ CDs, but he's lazy | |
| Marcy | 13:06:30 | Rochester, NY | G1G1 - one Laptop | |
| 2007-10-21 - 16 callers | ||||
| Henry | 11:17:06 | Brighton, NY | .NET 1.1 - getting update msgs - trying to update both 1.1 AND 2 - gets error msgd | |
| Judy | 11:21:32 | Cape Vincent, NY | in thousand islands - where Ontario empties into the St. Lawrence - has 10 yr old Gateway - can't get AOL security updates, can't get AOL v 9 - how do I get XP on a new machine? | |
| Joe | 11:31:00 | Rochester, NY | work buying laptop - truck mechanic - also has shop manuals stored on computer - they want to get a 1G computer. | |
| Tom | 11:34:02 | Rochester, NY | Soyata Win98 - got a disk from WalMart w/ pix - "this program has performed an illegal operation" - son's machine in Ohio worked fine - Travelocity confirmation gave same error message | |
| John | 11:44:57 | Penfield, NY | friend has new HP laptop fall off truck - shattered screen, messed up keyboard | |
| Jerry | 11:47:30 | Rochester, NY | email scam - from eBay buyer - "where is my item?" | |
| Debbie | 12:13:36 | Rochester, NY | shuts off for no reason, monitor will have lines going thru it, it freezes. | |
| John | 12:16:54 | Henrietta, NY | nuisance icons - | |
| Bill | 12:20:36 | Rochester, NY | unemployed IT pro - tester - tried to verge into help desk - on the cusp of saying go get A+, Network+, Security+ | |
| Vince | 12:28:46 | East Rochester, NY | Dell Dimension 8100 Limited - 2 memory sticks - 4 slots - 1.6GHz machine | |
| John | 12:32:04 | Rochester, NY | XP machine - can't remember the admin password | |
| Ed | 12:36:41 | Rochester, NY | re: older OSs - recommends getting an old computer w/ an old system and compare them | wireless - | |
| Jack | 12:44:04 | Rochester, NY | thinks hard drive is crashed | |
| Frank | 12:46:50 | Rochester, NY | partitioned drive - how to reinstall without losing partition | |
| Sue | 12:55:09 | Macedon, NY | Media Center - why does it freeze all the time? | |
| Monroe | 13:00:01 | Henrietta, NY | MS Office: when try to highlight, copy in Excel, first copy doesn't work | Word - WordPerfect - trying to put labels at bottom of page - footer is a pain because they want same thing at bottom of every page - "advance" command | |
| 2007-10-14 - 15 callers | ||||
| Marvin | 11:47:59 | |||
| Frank | 11:48:06 | |||
| Linda | 11:48:11 | |||
| Lynn | 11:48:16 | |||
| Tab | 11:48:27 | Linix vs. Windows | ||
| John | 11:51:06 | Penfield | Dell, locked up, can't run system restore. | |
| Teri | 12:14:36 | Henrietta, NY | how change lang to Spanish in OOo | |
| George | 12:17:21 | Henrietta, NY | XP - on Tues, PC World article - XP SP3 was released to beta last Sunday - going to include NAP | |
| Tom | 12:28:42 | Fairport, NY | want to run racing simulation games - new video card?? | |
| Rachel | 12:33:38 | Buffalo, NY | buying new computer - want >15" laptop - want to scan hand-written text from notebook & have it translated to text (OCR) | |
| Andy | 12:36:33 | Greece, NY | re: newspaper - xport from IE to Thunderbird | looking at users in his box - asp.net | |
| John | 12:43:59 | Webster, NY | friend's computer - as boots, int13 not initialized bios not initialized - blue screen - memory dump - cycles | |
| Joe | 12:49:44 | Rochester, NY | HP All-in-1 - running v slow - ink carts got anything to do w/ it? | What about Kodak printers? Ink cheaper? | |
| Tom | 12:55:16 | cell | re: Joe - PC Mag - article re: HP & Kodak - | |
| Tom | 12:59:58 | Greece, NY | bought used desktop - P4 - XP Pro - | |
| 2007-10-07 - 15 callers | ||||
| Brian | 11:19:04 | Rochester, NY | problem getting DSL to talk to network card - connects, lights up, config'd IPs, but won't xfer packets | |
| Sharon | 11:30:09 | Dansville, NY | Pogo subscriber - used to work great - if idle for a few mins, "Page not found, unable to connect to server" - XP - IE - Localnet - dialup | |
| Lee Ann | 11:38:52 | Canandaigua, NY | Windows XP Home - | |
| Tom | 11:39:56 | Rochester, NY | re: Lee Ann - HP????? - partition for recovery disk - | |
| Tim | 11:50:06 | Webster, NY | Mac - how get rid of orig user? | |
| Jim | 12:19:49 | cell | Mac Monitor - using a 60 lb Dell old monitor - want to get a 24" LCD - a lot say "PC or Mac compatible" - what am I looking for? Are the DVI connectors the same? | |
| Bob | 12:29:26 | Rochester, NY | deleted trash can - how get it back? | |
| Dave | 12:31:03 | Webster, NY | which AV? | |
| Terry | 12:32:37 | Williamson, NY | screen colors | |
| Bob | 12:34:21 | Greece, NY | Nick Lite? | |
| Brad | 12:36:54 | Victor, NY | AOL has upgraded their virus protection to full McAfee. | |
| Bob | 12:39:58 | Webster, NY | just bought ION turntable - what about cassette tapes? | |
| Jeff | 12:47:55 | cell | re: cassette transfer | |
| Wally | 12:57:38 | Honeoye Falls, NY | son: new PC w/ nVidia - SVideo jack on the back - analog video camera - WinXP | |
| Chris | 12:59:58 | Irondequoit, NY | very low disk space available - while freeing up space, "may have done some bad things" | |
| 2007-09-30 - 14 callers | ||||
| Paul | 11:16:40 | Rochester, NY | talked to us 3 wks ago - new Dell laptop - couldn't use it outside | |
| Mary Ann | 11:18:49 | cell | got new laptop w Vista - compatibility problems | |
| Ron | 11:31:30 | Ontario, NY | talked a month or two back - Thunderbird - it wasn't a font problem - it's overwriting the lines in the window - rendering problem | |
| John | 11:38:47 | Ontario, NY | ext HD - if have to reboot system, gets disk error 'cuz goes ext first | |
| Marty | 11:49:05 | Niagara Falls, NY | has old W95 machine - wants to put Ubuntu on it | |
| Scott | 11:59:12 | Canandaigua, NY | daughter wants laptop - gateway tablet | |
| Shelby | 12:30:44 | cell | Mac 10.4.10 - get blinking screen when trying to open HD or folders | |
| Paul | 12:34:07 | cell | LoJack for Computers? | |
| Tom | 12:36:21 | Fairport, NY | Thinkpad T30 - went from 256M to 1G - system reports back 512M | |
| Jack | 12:38:25 | Waterloo, NY | Firefox 2.0.0.7 - opens a web site AND two folders - "Release Notes" | |
| Mike | 12:48:03 | Perinton, NY | XP Pro laptop - Add/Remove Programs - only displays 12-18 items | |
| Karen | 12:49:34 | Webster, NY | diff btwn Intel Dual Core 2 & Intel Dual Core Centrino | |
| Mike | 12:57:47 | Webster, NY | when new Mac OS? | |
| Mark | 12:59:03 | Rochester, NY | window washer - Dr. Watson | |
| 2007-09-23 - 15 callers | ||||
| Dan | 11:16:17 | Byron, NY | computer starts running system program by itself - in Task Mgr: MSMPENG.EXE | |
| Jean | 11:25:36 | Gananda, NY | sys went down - tried to salvage HD - is that possible? | |
| Barry | 11:29:04 | Pittsford, NY | www.chase.com - for banking - a few days ago, when went to that site, it came back & said "we're working on the system - come back later" | |
| Ethel | 11:39:04 | Canandaigua, NY | W98 2ndE - problem getting online - bartshell | |
| Jim | 11:46:48 | Oswego, NY | printer - tipped printer, black ink came out | |
| Ray | 11:49:55 | Rochester, NY | 60-yrs old - disabled - home bound - got free computer via contract for hispeed - what is Security Tango? | |
| Joe | 12:00:03 | Rochester, NY | presario laptop - BIOS changed - password added | |
| Jim | 12:16:26 | Greece, NY | work computer - controlled by admin - one USB port - plugs in either thumb drive or card reader - when disconnect card reader, get "didn't shut off properly" - Win2K - | if remove correctly, will it recognize it correctly | |
| Chuck | 12:23:08 | Rochester, NY | Vista - before security software, it's quick - when use security software it's slow | |
| Jeff | 12:30:55 | Rochester, NY | pal upgraded with Nvidia 8800 GTX - gave him his 7600 GTX - updated drivers - when start game, it crashes | |
| Rich | 12:38:02 | Irondequoit, NY | when miss show - can I download archives? | |
| Rick | 12:40:50 | Batavia, NY | older Powerbook G4 - 12" screen - USB 1 - deal a lot w/ video files - bought external 250G HD - it took hours - can't even get them down - can bring small files, but not big files | |
| Carol | 12:50:27 | Pittsford, NY | Vista Home Premium - AVGPlus - "firewall has been stopped" | when check firewall status, it says Norton firewall is running | |
| Deb | 12:56:33 | Rochester, NY | 2nd HD - recog'd in Device Mgr, but can't see it on desktop | |
| Marcy | 12:58:18 | Rochester, NY | Firefox - AdBlock - | |
| 2007-09-16 - 9 callers | ||||
| Bill | 11:26:00 | Rochester, NY | XP - runs spybot & adaware - when close, get dialog: "end program WMSfile - ending | |
| Jim | 11:49:21 | Pittsford, NY | has PC, daughter has Macbook Pro - videoconference? | |
| Andy | 12:17:40 | Greece, NY | Trojans, key loggers, etc. | Asus mbrd AMD Athlon 2700 1G XP Pro SP2 - spybot, adaware, norton - spybot - part way thru, the computer reboots | |
| Patty | 12:24:02 | Rochester, NY | new Toshiba laptop - after 2 wks - registry data not found 4218 | |
| Bob | 12:32:56 | Hilton, NY | wants to install additional memory | regularly loses wireless connection | |
| Chris | 12:39:10 | Rochester, NY | OE - "disk full" can't download mail | migrate? | |
| Marcy | 12:49:58 | Rochester, NY | only on Webmail | |
| Benny | 12:56:34 | Rochester, NY | what's phishing | |
| Jeremy | 12:58:02 | Henrietta, NY | unsecured wireless | |
| 2007-09-09 - 10 callers | ||||
| Ed | 11:25:06 | Rochester, NY | re: prices on iPhone, etc. | |
| Bob | 11:28:58 | Rochester, NY | eMac blues - slowed WAY down | |
| Ron | 11:47:20 | Avon, NY | was in Walmart - had everything for $300 - 27" | on DVDs - which is better - plus or minus | |
| Jonathan | 12:17:32 | Rochester, NY | looking to buy 20" iMac | |
| Al | 12:29:21 | Rochester, NY | 84-yr old - got a smudge on the screen | |
| Walter | 12:40:22 | Greece, NY | Linux on old machines | |
| Brian | 12:47:09 | Rochester, NY | iPod - 4 yrs old - was able to play thru car jack - can't now - can still xfer music from computer | |
| David | 12:49:43 | Wolcott, NY | power surge - PC died, HD light stayed on - preplaced power supply - boots, but HD light stays on - if have app runningn & leaves it on, it freezes - okay if no apps running | |
| Chuck | 12:56:55 | Alba | Trying to Mirror HD w/ XP Pro | |
| George | 12:57:56 | Fairport, NY | Kodak dig cam - when try to run from flash card w/ WinMedia - .mov - runs badly | |
| 2007-09-02 - 8 callers | ||||
| Tim | 11:16:28 | Rochester, NY | one of the last G5 iMacs - 21.6 external monitor - while new monitor connected, mouse stops working | |
| Gil | 11:29:26 | Rochester, NY | using Ubuntu for a year or two - still needs Windows XP Pro for SCSI scanners | |
| Michelle | 11:46:39 | Pittsford, NY | can't get to Webmail for work - can on every other computer | |
| Linda | 11:54:48 | Churchville, NY | CPU won't start after power failure | |
| Mike | 12:35:43 | Buffalo, NY | Win XP Memory | how did you guys start? | |
| John | 12:38:14 | Webster, NY | fried motherboard? - upgraded memory - snap/crackle/pop | |
| Angelo | 12:41:58 | Rochester, NY | Ang Mancuso! | |
| Wally | 12:48:57 | Honeoye Falls, NY | old Gateway laptop - 1.3 GHz 256M - Linux? | |
| 2007-08-26 - 10 callers | ||||
| Patty | 11:44:00 | Rochester, NY | RR service - can't send or receive emails | |
| Tom | 11:50:29 | Rochester, NY | diff btwn Mac & PC | |
| Darrell | 12:17:52 | Pittsford, NY | Dell 4-in-1 - says it's off-line - uninstalled/restarted/reinstalled - check printer cable - no effect - changed cable - no effect - 4-in-1 can still copy | |
| Kim | 12:21:42 | Rochester, NY | D: drive cannot recognize DVDs, etc. | |
| John | 12:30:01 | Rochester, NY | Sonicwall? Vista? | |
| Keith | 12:33:01 | in his den | re: Darrell - computer was slowing down - went to Task Manager - something was using 98% - it was associated w/ printer - worm! - couldn't clean it - | |
| Bob | 12:37:44 | Rochester, NY | thinks he has a virus | |
| Chris | 12:41:02 | Williamson, NY | W98 - trying to get video card - ATI GE 64M - only 16 colors | |
| Chris | 12:51:44 | Henrietta, NY | Macbook for daughter - | |
| Roger | 12:59:16 | Rochester, NY | DVD writer - says it needs P4 1.8G - he only has P3 | |
| 2007-08-19 - 15 callers | ||||
| Dick | 11:14:02 | W. Henrietta, NY | XP Home - Norton AV update - son ran it - now it asks for username, but there are no options | |
| Richard | 11:16:14 | Palmyra, NY | standby - restarts automatically - HP Pavilion - unplugged all devices except hub - still did it - unplugged hub, and it works fine | |
| Dave | 11:25:44 | Canandaigua, NY | PC several yrs - got another box next to it - reinstalled apps - OE - d/l large files - on old machine, 14M file loads in fine - new machine won't take files too large. | |
| Joe | 11:28:51 | Webster, NY | infected - every 6 mins "your privacy in danger" | |
| Julie | 11:44:57 | Palmyra, NY | XP Home - AMD Athlon DualCore 64 2.2G 1G - keeps locking up - print master word picassa - system resources | |
| Tim | 11:50:34 | Rochester, NY | XP Pro - how tell what starts up? | |
| Jeff | 12:14:07 | Webster, NY | XP - when shutdown, deletes the Windows fonts - when reboot everything is in WingDings | |
| Martystickcstickcamam | 12:18:38 | Niagara Falls, NY | Macs - do you have to clean out the Internet cache in a Mac? | |
| Jeff | 12:21:01 | Webster, NY | re: password from Dick - buy cheap HD | |
| Craig | 12:30:06 | Rochester, NY | W2K - icons corrupting - getting the wrong icon for the program | |
| Keith | 12:31:40 | from his garage | when people ask what it costs, he says "the most I can get" - but he'll guarantee it; if you don't like it, he won't charge it | |
| David | 12:35:41 | Henrietta, NY | Mac - 9.2 on one drive, 10.2 on another - in 10.2, can't shut down, can't reboot - Vol header block incorrect or contents of allocation file does not agree | |
| Tom | 12:39:44 | Geneseo, NY | AV for Mac? | |
| Phil | 12:57:06 | Brockport, NY | monitor has horiz rolling | |
| Sheri | 12:59:10 | Greece, NY | XP - Kodak Easy Share - when using it, system runs really slowly | |
| 2007-08-12 - 13 callers | ||||
| Ed | 11:12:11 | Rochester | Vista vs. XP, why not Millenium? | |
| Joe | 11:26:56 | Rochester, NY | Problems with Outlook, what's better | |
| 11:37:29 | can't get flash running | |||
| jim | 11:37:56 | springwater | V.92 modems? | |
| Randy | 11:57:34 | Rochester, NY | replacing motherboard, smoked, swollen capacitors | |
| Tom | 12:09:45 | Rochester, NY | trying to uninstall McAfee | |
| Dave | 12:13:13 | Canandaguia, NY | Wild Blue satellite service, works good for web surfing. | |
| Dan | 12:16:56 | Canandaguia, NY | Trying to set up internet zone in Zone Alarm. Recent download of Ad Aware had a trojan in it. | |
| Lance | 12:21:22 | Penfield | Trying to copy a file, says to use a writable disc. Nero vs. Windows 2000 | how private is a cell phone? | |
| Bud | 12:36:49 | Buffalo | wireless network, Airport, out of range, what to do | |
| Bob | 12:39:16 | Pittsford, NY | leopard? | |
| Mike | 12:51:09 | Gates | Brother HL-2040, one specific program prints mirrored, even after changing print option. | |
| Al | 12:53:19 | Fairport | Year old Dell laptop, Microsoft Updates pops in and out. | |
| 2007-08-05 - 15 callers | ||||
| Dave | 11:15:46 | Fairport, NY | wiped hard drive so can sell - tried to reinstall XP - corrupt win32/HAL.dll | |
| Liz | 11:21:55 | Honeoye Falls, NY | can't connect to iTunes - can only connect sporadically - XP SP2 | |
| Mark | 11:46:58 | Conesius, NY | neighbor's computer - 98 - mostly for email - slave drive on his machine - .wab file | |
| Mike | 11:52:07 | Buffalo, NY | The Official Buffalo Ambassador for Sound Bytes - have we considered doing a show out of Buffalo? | |
| Lynn | 12:12:31 | Irondequoit, NY | dave put in new mb - prior to that, when sent out pic attachments, had to shut down trend micro | |
| Chris | 12:14:53 | Greece, NY | 3-yr-old Gateway - log in to Internet, on for a minute or two, then it shuts down | |
| Lou | 12:17:12 | Greece, NY | brief 2-sec power outage - tried to start machine - boots normally, but no video - vga mode works - d/l'd monitor driver - couldn't install via wizard | |
| Ray | 12:27:23 | Greece, NY | used a trackball | |
| Todd | 12:28:51 | Albion, NY | USB ports won't work | |
| Greg | 12:35:47 | Scottsville, NY | Frontier - upgraded phone lines - dropped DSL speed from 1M to 256K | |
| Roger | 12:44:16 | Irondequoit, NY | trackball user - loves it - Logitech Trackman - helps for carpal tunnel | for overheating: 2" soffit vents | |
| Ed | 12:46:49 | Rochester, NY | retired - using Internet at library - looking at used laptops - card for WiFi... have to pay for account in cafe or whatever? | |
| Dave | 12:53:53 | Rochester, NY | New HP Laptop - Vista - ZoneAlarm | |
| Joe | 12:56:15 | Greece, NY | 2 XPs & Win98 - | |
| Lou | 12:59:54 | Webster, NY | daughter to college - 2.5 hrs away - HP or Dell laptop w/ Vista - wireless network wks w/ Vista - 24x7 agreements w/ HP & Dell - come right to the dorm to fix | |
| 2007-07-29 - 11 callers | ||||
| Dave | 11:15:11 | Angelica, NY | wants to network 2 XP computers w/o Internet | |
| Don | 11:47:45 | Farmington, NY | latest quicktime update - whenever play a movie, buffering... w/ no pic - only audio - | |
| Rick | 11:50:34 | Webster, NY | son -> college - Alfred - needs laptop | |
| Harley | 12:14:28 | Brighton, NY | Windows 95 | |
| Keith | 12:17:07 | Canandaigua, NY | re: changing printer drivers | |
| Claude | 12:19:31 | Greece, NY | password for printer? | |
| Tom | 12:31:21 | Rochester, NY | Tango - after Spybot - American Medical Online is ID'd but can't be fixed or deleted | |
| Josh | 12:35:25 | Fairport, NY | new macbook - boot camp - problems installing XP | |
| Ray | 12:48:01 | Greece, NY | java problem w/ Pogo games - | |
| Paul | 12:49:23 | Holley, NY | eee pc | |
| Alvin | 12:56:39 | Holley, NY | music - WMP - can open clean copies of WMP to | |
| 2007-07-22 - 9 callers | ||||
| Shane | 11:41:53 | Rochester, NY | Vista "feels like a terminal illness" - DVD drive - no longer found - shows up in Device Manager - can't open - Error Code 10 | |
| Mary | 11:45:56 | Victor, NY | iPod - tried to update on Friday - still says do not disconnect - G3 | |
| Lance | 11:50:50 | Penfield, NY | Acer w/ XP - was going to buy another, but it had Vista - got Lenovo - at least has XP & Mozilla | |
| Aaron | 12:28:14 | Geneseo, NY | re: Eee PC | |
| Ron | 12:33:58 | Canandaigua, NY | BSoD - STOP: 0x6073[0xc00005,0x805c607b, | |
| Jim | 12:36:40 | Irondequoit, NY | Time Warner - losing connection on net daily - after overnight | |
| Paul | 12:40:26 | Henrietta, NY | used Compaq - put Linux on it - Ubuntu - had a problem w/ screen rez & it all works now - what about iPod? | |
| Rose | 12:55:11 | Webster, NY | Medion Laptop - internal power connector broken - her tech guy says it will take a lot of time and cost a lot to fix | |
| Ray | 12:59:05 | Canandaigua, NY | thanks for Tango! - running 98 - buying laptop - should I get Vista or Apple? | |
| 2007-07-15 - 12 callers | ||||
| Glenn | 11:15:07 | in the studio | booted up, nothing worked - "McAfee scanning..." | |
| Ann | 11:25:21 | Fairport, NY | how do I get rid of popups? | |
| Russ | 11:44:50 | Canandaigua, NY | setting up listserv? | |
| Lori | 11:57:05 | Rochester, NY | Toshiba Satellite laptop - making a video in Windows MovieMaker - lost control of all volume - no sound - makes one beeping sound & that's it. - Cannot access volume control | |
| Ron | 12:16:52 | Greece, NY | ThinkPad - media player - playing w/ equalizer - sound became distorted, couldn't put it back - he deleted, rebooted - still distorted even thru headphones - installed WinAMP - plays fine thru that. | wireless kybd in docking station | |
| Rich | 12:35:11 | Churchville, NY | blue screen - had to erase some software that was downloaded on it - black screen - detecting array - anything downloaded onto your computer - when boots goes to boot menu | |
| Joan | 12:38:20 | Rochester, NY | Thunderbird - "get mail" - nothing happens - arrow says get all new messages - nothing comes through - go to rochester.rr.com Web site | |
| Bob | 12:39:45 | cell | fix for Joan - had to take out every file from Thunderbird - there was a corrupted file. | |
| Steve | 12:48:00 | Rochester, NY | miniDVD cameras - use a small disc - claim they can be played back in almost any player - | |
| John | 12:49:36 | cell | diff btwn USB 1 & 2 - | |
| Sam | 12:55:46 | Greece, NY | ads - | |
| Dave | 12:57:44 | Canandaigua, NY | OE - put 2 adds w/ same last name - only one appears | |
| 2007-07-08 - 11 callers | ||||
| Dottie | 11:25:32 | Avon, NY | needs a laptop - what should she get? | |
| Roger | 11:27:59 | Hilton, NY | Daughter: Dell w/ Vista - they sent her a letter on how to hack the Registry - she said no - finally said she can't return it - over 21 day return - should she put on XP? | |
| Jim | 11:38:32 | Victor, NY | when start PC, gets screen, then checking volume - volume is dirty | |
| Gary | 11:46:56 | Amherst, NY | has both cable & DSL | |
| Mitch | 11:49:59 | Livonia, NY | Gateway Multimedia 610 - has had some issues - when turn on, after log in, screen blanks out - does this several times & finally stays blank - had been serviced recently - | |
| Bob | 12:20:41 | Rochester, NY | just wiped hard drive - tried reinstalling Windows - missing various drivers | |
| Dave | 12:29:47 | Greece, NY | tried to change identities in Express - screen goes blank - "perform_windows still running | |
| John | 12:33:15 | East Bloomfield, NY | XP SP2 Dell Dimension DSL, phone/fax modem - trying to set up fax | |
| Ted | 12:36:09 | Rochester, NY | wants to wipe hard drives - what freeware is best? | |
| Coleen | 12:47:01 | Perry, NY | Spybot S&D - didn't seem to download all the items - window popped up briefly - when rebooted, something odd happened at beginning, then worked okay | |
| Bob | 12:59:34 | Rochester, NY | AV for Mac? | |
| 2007-07-01 - 9 callers | ||||
| Isabella | 11:27:49 | Wyoming, NY | prob w/ sound - CD or EasyShare has sound - when pull news clip off the Internet, no sound | |
| Charlie | 12:07:42 | Geneva, NY | working along and it shuts off | |
| Mark | 12:14:24 | Webster, NY | XP on Dell - one of users gets logoff problem - socket notification sync | |
| Ed | 12:18:15 | Rochester, NY | Dell 4050 XP - slowed down - get virt mem msg - 80G w/ 30G free | |
| Mark | 12:36:13 | Irondequoit, NY | computer "from the IT guy at work" - XP Pro - should he use that? | |
| Nick | 12:38:58 | Rochester, NY | XP Home w/ IE -> firewall from Windows -> ZoneAlarm? | |
| Victor | 12:49:40 | Rochester, NY | XP on desktop - bought laptop - AMD 1.8 Dual-Core Torino - has Vista - wanted to d/l music to USB but can't - it's slow | load XP? | wireless? | |
| Bob | 12:51:08 | Rochester, NY | system won't turn on - has power to MB, HD, DVD - CPU hosed? | |
| James | 12:59:12 | cell | wants to remove Recycle Drive from D: | |
| 2007-06-24 - 6 callers | ||||
| Mike | 11:15:40 | Rochester, NY | Vista - Firefox won't work - IE does | |
| Tom | 11:24:16 | Fairport, NY | trying to load GIMP for Windows | |
| Bob | 11:27:09 | Rochester, NY | laptop 17" widescreen - bought external 20" widescreen - connected to DVI - not everything gets transferred to external monitor until desktop comes up | |
| Henry | 11:42:00 | Brighton, NY | Win crashed - reinstalled - Win Installer still trying to install something - esp when trying to run Windows | |
| Jim | 12:20:53 | Ovid, NY | Presario 1G RAM 250G HD - upgraded to Norton - Outlook is email - when click get add-in antispam could not be loaded | |
| Ted | 12:59:09 | Henrietta, NY | "PDF can't be found" | |
| 2007-06-17 - 5 callers | ||||
| Henry | 11:43:10 | Brighton, NY | hardware & software crashes - when click on IE icon, another shortcut appears on the desktop etc. | |
| Ted | 11:53:00 | Churchville, NY | ZoneAlarm - checkup found Reg problems - take it in? | |
| Pete | 12:34:17 | Rochester, NY | laptop XP USB ports won't read flash drives - printer only prints first page of docs - optical mouse still works - others are unknown devices | |
| Gina | 12:36:21 | Farmington, NY | sister has new baby - new videos on DVD - couldn't play on TV - have .MOV extensions - XP - | |
| Mike | 13:00:14 | Rochester, NY | dining room network - 2 XPs, wife wants a Mac - how? | |
| 2007-06-10 - 14 callers | ||||
| Bob | 11:11:39 | Rochester, NY | re: archives - can I download & put on my iPod? | |
| Linda | 11:16:15 | Greece, NY | picked up computer, picked it up, now wireless keyboard & mouse doesn't work - USB mouse doesn't work | |
| Colin | 11:20:13 | Batavia, NY | sounds - Media player fine, sounds off Internet or in Windows won't play | |
| Mike | 11:37:01 | Penfield, NY | HP Laptop - can't remember password | |
| Dave | 11:45:16 | Sodus, NY | had a beautiful Web cam pic of Home Repair Clinic - had great streaming | |
| Jenny | 11:50:34 | LeRoy | thunderstorm - on dialup - can't get to Internet via either Safari or IE5 - but IM works! | |
| Rick | 12:15:15 | Rochester, NY | HP Laptop running XPHome - GH or ' they repeat | boots slow - 60G HD - 192M RAM | |
| Barry | 12:23:16 | Pittsford, NY | iTunes - lot of music on Windows machine - 10K songs - in last year, has started to buy ~ 300 songs from iTunes - they're mixed - how can get iTunes to search for the purchased songs? | |
| Rich | 12:31:17 | Batavia, NY | new PC has Vista - old had XP - kids using old - IE6 w/ OE - new has IE7 - has Microsoft Mail - OE allowed multiple accounts | router - can't communicate between XP & Vista | |
| Bob | 12:34:28 | Rush, NY | XP Home - when shut down, get window "ending program - e6Q4KdTEBR4K3Pa..." please wait | |
| Mark | 12:45:25 | Greece, NY | had to do Sys Recov on HP at Easter - not everything was back to the way it was - a lot of programs were intact, but others were broken | |
| Judy | 12:49:36 | Rochester, NY | hd died - Dave fixed - contacts from Outlook are in Word - how xfer back to Outlook? | |
| Don | 12:56:47 | Chili, NY | IE - put on Firefox - | how working on converting LPs into CDs | |
| Mary Anne | 12:59:12 | Irondequoit, NY | LCD monitor? - wide or reg? - | |
| 2007-06-03 - 14 callers | ||||
| Ed | 11:25:04 | Rochester, NY | avg user - emails have shrunken lately - less spam | |
| Mike | 11:29:12 | Buffalo, NY | duaghter: laptop - going to Africa - new machine has Vista on it | solar panels for laptop | |
| Mark | 11:40:29 | South Byron, NY | 98 computer - wants to upgrade to W2K - USB2 card - used Partition Magic on the drive - defragged - 512M RAM - | |
| Deb | 11:50:33 | Rochester, NY | Xandros desktop - want to add XP - | |
| Bob | 12:11:57 | Greece, NY | Stinger - | |
| Tom | 12:15:06 | Penfield, NY | XP - keeps getting Security KB923723 | |
| Fred | 12:20:14 | Penfield, NY | laptop - power went out - can't get it to turn on now - charge pack was unplugged - doesn't seem to be recharging | |
| Carolyn | 12:28:07 | Greece, NY | Ubuntu - win media | how reinstall Ubuntu | |
| Ron | 12:32:00 | Ontario, NY | Thunderbird - was missing DLL - upgraded to 2.0 - having a font problem?? until start up Word | |
| Tricia | 12:35:07 | Rochester, NY | son's laptop got wet - Gateway tablet - Model 275 - he started it wet | |
| Joe | 12:39:22 | Buffalo, NY | re: Tom | new computer? - wealth of options - what should I get??? | |
| Maggie | 12:46:35 | on the way to Buffalo | Outlook Express - mail goes into the deleted file | |
| Frank | 12:50:28 | Greece, NY | bookmarks disappear w/ Firefox | what do I do if I'm upgrading my computer and want XP on it? | |
| Lance | 12:59:28 | Penfield, NY | what happened to unsent messages file? | how train thunderbird? | |
| 2007-05-27 - 12 callers | ||||
| Dennis | 11:14:36 | Henrietta, NY | stream has bits missing | |
| Paul | 11:23:32 | Fairport, NY | HP Potosmart all-in-one - | |
| George | 11:25:35 | Vienna, VA | desktop to cable - XPHome - wireless router powers laptop w/ XPHome - wants to add older Dell to wireless - may have USB 1.0 - Win98SE | |
| Roger | 11:49:17 | Rochester, NY | new PC - VistaPrem - mouse pointer disappears inside the doc | |
| Steven | 12:17:41 | Rochester, NY | reinstalling graphics for video card - one game told him to. Error - cannot download - try setting up w/ standard VGA before installing driver - XP Home | |
| Bob | 12:25:05 | Rochester, NY | could not burn DVDs - Nero didn't fix the problem - Dell exchanged his laptop for a new one | |
| John | 12:29:56 | Canandaigua, NY | XP - windows defaults to an icon view | |
| Carl | 12:33:35 | Williamson, NY | online test re: Linux - Kubuntu, Ubuntu | trivia contests? | |
| Lance | 12:46:11 | Penfield, NY | how to get visual alert on a message | |
| Phil | 12:49:35 | Portsmith, NH | Toshiba laptop - trying to backup some pix to CD - when do so, "D: is not accessible - incorrect function" - acdc for pentax | |
| John | 12:55:59 | Penfield, NY | answer to Lance's question | |
| Mary | 12:59:03 | Rochester, NY | her bank won't send paper statements - terrified of banking online | |
| 2007-05-20 - 15 callers | ||||
| Henry | 11:22:59 | Brighton, NY | Firefox problems - unexpectedly have to shut down | when starting FF, it sometimes seems to be already running. | |
| Bob | 11:25:05 | Geneva, NY | LCD monitors? | |
| Walter | 11:30:15 | Greece, NY | Ubuntu: 6.06 LTS - Firefox - when go to Web sites - can't see Flash stuff | |
| Dan | 12:11:09 | Rochester, NY | Dell - XPHome - IE6 - in the last month, did updates, problem: certain Web pages, can't load the graphics & pix - | |
| Brian | 12:14:38 | North Java, NY | laptop - sound effects for Little League Baseball - Sports Sounds Pro - WAV files - run from headphones to amp - in between, get annoying hum | |
| Paul | 12:17:49 | Rochester, NY | fiction writer - writes a lot of words per day - Dell laptop - can't use the computer outside - can't see the screen outside | |
| Jason | 12:29:04 | cell | re: Brian - $1 groundlet | |
| Barry | 12:32:41 | Pittsford, NY | 2 Toshiba G15 laptops - diff ages, same model - one has battery that does not last as long as the other one - the good one will run 45 mins - 1 hr, the other stays at 80% for five mins and then dies - online costs $45 to $89, Toshiba's own are in the mid | |
| Bob | 12:35:33 | Penfield, NY | Dell desktop - grandkids have broken the monitor connector at the motherboard - can't find the bracket that holds the connector on the motherboard | |
| Lance | 12:38:11 | cell | XP Acer laptop - should accept Java update? | Thunderbird - lost visual alert | |
| Mark | 12:39:51 | Rush, NY | Epson Picture Mate Photo Lab - works w/ laptop - Win2K won't recognize it | |
| John | 12:48:05 | Irondequoit, NY | never mix ungrounded electricity and working outdoors | |
| Paul | 12:50:08 | Dansville, NY | 2 XP PCs networked - one talks to other; other won't talk to first | |
| Tim | 12:57:53 | Clarence, NY | Toshiba laptop w/ no serial port - purch'd vehicle software that requires serial - they gave him a PCMCIA card - it doesn't use port 1-4, which the software requires | |
| David | 12:59:19 | Rochester, NY | DSL vs. RR speed | |
| 2007-05-13 - 13 callers | ||||
| Patty | 11:16:00 | Webster, NY | CPU locked up - unlock - computer is in use & is locked | |
| Bob | 11:28:53 | Rochester, NY | laptop - Inspiron 8600 - white screen - hard disk #****595B - primary HDD protected by password authentication system | |
| Ed | 11:40:03 | Rochester, NY | "friend" purchased PC @ Garage Sale - needed new OS - Ed has CD he used to upgrade 98 - license was invalid | |
| David | 11:47:41 | Rochester, NY | argues with me about my comment on "renting" Windows | |
| Dave | 11:49:39 | cell | same subject | |
| Bob | 12:16:06 | cell | unresponsive - trying to reboot - won't even acknowledge CD to reinstall - sitting at the XP logo - frozen - fan runs & that's it | |
| Judy | 12:19:34 | Rochester, NY | laptop hit the floor - if hit a key on top row, number above it appears; if hit number, letter below it appears | |
| Roland | 12:32:59 | Rochester, NY | Macintosh - DSL work? | |
| Bob | 12:36:45 | Churchville, NY | Presario 6000 4.5 yrs old - wouldn't shut off - powered off - black screen, white letters - new hard drive - xfer'd everything over - starts up okay - bookmarks in AOL, Netscape, etc. | |
| Bob | 12:47:30 | Rochester, NY | spent six hrs on phone w/ Dell - they say reinstall Vista Business - cannot burn DVDs - swapped DVD drive - Nero & Roxio - nothing - | |
| Mike | 12:50:26 | Victor, NY | static when working on computer! | Microsoft support told him not to upgrade to Vista! | |
| Jeff | 12:56:44 | cell | HP Laptop - couldn't find config.sys - | |
| Gary | 12:59:00 | Farmington, NY | desktop - keep it running or shut off? | |
| 2007-05-06 - 13 callers | ||||
| Dan | 11:16:26 | Webster, NY | Trojan - ran Tango - got it out of everywhere but Registry | |
| Carl | 11:26:53 | Rochester, NY | scrapbook site we mentioned? | |
| Jack | 11:28:21 | Scottsville, NY | boot sequence - any way to short cut? | |
| Gary | 11:46:01 | Greece, NY | Windows Genuine Advantage - "no connectivity" | |
| Jeff | 11:47:35 | Avon, NY | OpenOffice! - 100-page document | |
| Sammy | 11:50:01 | Rochester, NY | Vista vs. Linux | |
| Dave | 12:19:43 | Akron, NY | c# vs. Visual BASIC | |
| Rich | 12:31:27 | Rochester, NY | locks up on startup - has to restart up to six times for it to work - works fine in safe mode - XP - 512M | |
| Jane | 12:35:49 | Wyoming, NY | no cable, no DSL - Wild Blue | |
| Argyle | 12:45:38 | Pittsford, NY | iTunes - how point iTunes to two different locations (not simultaneously) for music? | |
| Steve | 12:50:17 | Rochester, NY | Ubuntu 7.04 - av scan for email? | |
| Robert | 12:56:52 | Palmyra, NY | dial up - upgraded to W2K!!! | |
| Chris | 13:01:01 | Henrietta, NY | 2 PCs on router - one can connect, other cannot - XP - installed LSP connectivity error | |
| 2007-04-29 - 11 callers | ||||
| Dave | 11:25:16 | Spencerport, NY | daughter to college on fall - Mac notebook - one option is to run Windows as well - communications major - some multimedia | |
| Anthony | 11:44:27 | Rochester, NY | XP - loaded - installed, but said need CD2 - hung | |
| Pete | 11:49:14 | Victor, NY | on startup, XP hangs on startup screen - can't get into safe mode | |
| Deb | 11:51:03 | Rochester, NY | spam email | |
| Mark | 12:18:50 | Greece, NY | trouble burning DVDs - won't burn higher than 8x | |
| Eric | 12:21:43 | Honeoye Falls, NY | SONY VAIO XP Home - turn on laptop, runs fine for 5 mins, then try to open something, but the app never opens - can't do anything else - when screensaver kicks in, & you go back to that user, the app you were trying to open is there! | |
| Bob | 12:23:40 | Rochester, NY | on Tango - compat w/ Vista? | |
| Lisa | 12:25:43 | Rochester, NY | dual core CPU - Athlon or Intel? | |
| Alan | 12:40:14 | cell | 2 wks after warranty - Dell - won't boot - memory problem | |
| Mark | 12:53:15 | Irondequoit, NY | Ubuntu 6.06 LTS - a little perplexing | |
| Josh | 12:59:05 | Greece, NY | DVI cable? | |
| 2007-04-22 - 16 callers | ||||
| Gary | 11:15:20 | Greece, NY | desktop icons move around | |
| Dave | 11:25:11 | Canandaigua, NY | HP Pavilion ~ 1 yr old - prepackaged w/ Office 2K3, had Office 2K, now neither work | |
| Jeremiah | 11:27:30 | cell | Samsung 500G SATA - shows up in Device Mgr but not in computer | |
| Lisa | 11:40:10 | Macedon, NY | bluetooth headset - w/ computer - WinXP Pro | |
| Linda | 11:48:59 | Greece, NY | new PC w/ XP - back up hard drive - got ext HD from WD - | |
| Jim | 12:13:34 | Rochester, NY | new Vista - Norton AV won't work | |
| Steve | 12:16:46 | Rochester, NY | Mac Intel Core Duo Xeon - bought Parallels but haven't installed yet - what order to install all this stuff - or can move everything over from Dell? | |
| John | 12:18:11 | Rochester, NY | was deleting cookies - subnetmask.info | |
| Stan | 12:20:05 | cell | fireproofs safes | |
| Bud | 12:21:31 | Buffalo, NY | iMac - G5 & Intel-based - lot of G5s avail on eBay at very high prices - what's the deal? | |
| Pete | 12:34:12 | Rochester, NY | 2 PCs on wired network - one XP one Vista - printer on XP - Brother Laser & HP Deskjet - | |
| Tom | 12:37:59 | Fairport, NY | XP on ThinkPad - Tbird emails - sometimes the emails disappear | |
| Jay | 12:39:36 | Tucson, Arizona | new machine w/ Vista - trying to play old games | |
| Dan | 12:47:30 | cell | laptop - has XP Pro - wants to clean it - no HP disk - now what? | |
| Brian | 12:54:59 | Conesius, NY | simple stuff - Office only - 262M RAM, W2K v5 SP4 - 85% of C: full - | |
| Len | 12:56:26 | Rochester, NY | can WMP 11 play HD movies w/o additional plugins? | |
| 2007-04-08 - 14 callers | ||||
| Linda | 11:23:51 | Greece, NY | moved to new PC, but can't open stuff w/ iTunes | |
| Chet | 11:27:14 | Irondequoit, NY | XP Pro - too much for the computer he has | |
| Kurt | 11:39:35 | Penfield, NY | Toshiba flash drive - 1 G - stopped working | |
| Mike | 11:48:42 | Victor, NY | how change system name/username | |
| Gary | 11:50:18 | Greece, NY | Firefox - popups in Firefox - | |
| Jim | 12:17:39 | Greece, NY | backing up to external drive - now doesn't recognize it any more | |
| Bill | 12:27:01 | Marion, NY | Vista - AVG - | |
| Sandra | 12:30:37 | Penfield, NY | trying to connect to TurboTax - AOL dialup - will connect to other places - HTTP error 12007 - could not be resolved | |
| Steve | 12:35:30 | Fairport, NY | when start PC - cpudrv status - canot open something... | |
| Kurt | 12:40:08 | Rochester, NY | wants new laptop - new Vista? | |
| Larry | 12:48:41 | cell | unsuccessful in reinstalling IE6 - took off IE7, then went messing - XP - can't proceed because there's an existing version | |
| Roger | 12:49:53 | Rochester, NY | Vista - tutorial? | |
| Mike | 12:57:31 | Perinton, NY | XP Pro from 2K Pro - when open docs w/ apps - they say it's read only | |
| Jim | 12:58:24 | Rochester, NY | one XP license on multiple machines? | |
| 2007-04-01 - 22 callers | ||||
| Mike | 11:12:27 | Rochester | Yahoo Messenger - lost favorites, history, etc. | |
| Mark | 11:25:13 | Fairport, NY | Eudora- business model changing | |
| Brad | 11:28:25 | Victor, NY | from last week, 65GB temp file, new 10 GB file came back | |
| Frances | 11:35:27 | Greece, NY | AVG 7.5 - home no problems, work doesn't update | |
| Frances | 11:36:53 | Greece, NY | Thunderbird - takes 9 seconds to delete email | |
| Tom | 11:49:10 | Rochester, NY | huge file consuming all hard drive space | |
| Paul | 11:50:24 | Rochester, NY | defrag? | |
| Jeremiah | 12:09:46 | Henrietta | PC-cillin? | |
| Steve | 12:11:40 | Rochester, NY | Old Mac, OS 9.2, Outlook Express, opens attachments, computer freezes | |
| Roger | 12:13:55 | Rochester, NY | XP Home, reboot to DOS? | |
| Mary | 12:16:50 | Honeoye Falls, NY | itunes, mp3's, won't transfer to ipod, | |
| Mary | 12:18:09 | Honeoye Falls, NY | Share screen between mac and pc? | |
| Ed | 12:27:44 | Canandaguia, NY | Sony Media Center 2002, DSL, it wanted to download IE7, messed up everything | |
| Bob | 12:30:34 | Greece, NY | wife runs FF and TB, he runs Mozilla, can't run banking in FF | |
| 12:31:07 | ||||
| Ken | 12:31:58 | Irondequoit, NY | upgrading computer to Vista 64 - antivirus? | |
| Dave | 12:36:15 | Henrietta, NY | old Mac upgrading to new computer, transfer address book | |
| Lance | 12:38:35 | Rochester, NY | AVG, need tango too? | |
| Ben | 12:49:48 | Fairport, NY | G4 laptop, superdrive died, replaced at AppleStore, can replace hard drive? | |
| Joe | 12:50:41 | Rochester, NY | lost HP director | |
| Dick | 12:56:02 | South Bristol | answer for HP director (conflict with IE7) | |
| John | 12:57:07 | Leroy, NY | backup XP to move to Vista? | |
| 2007-03-18 - 18 callers | ||||
| Ron | 11:18:13 | Rochester, NY | XP Home - scanner - sending text works fine - pictures gives error message - check directory | |
| Henry | 11:25:10 | Brighton, NY | AVG - trying to install - "error: action failed for file avg...." "cannot find file specified" "rollback error" | |
| Alison | 11:26:38 | cell | wants to hard-wire router to an old computer | |
| Herman | 11:28:25 | Rochester, NY | Mac - trying to d/l video thru Dazzle Hollywood DV Bridge - used for years, now wipes out the destination drive | |
| Bob | 11:40:12 | Rochester, NY | svc contract w/ Dell - wants Vista - will Dell support? NO! Why? Have to buy thru them | |
| Pete | 11:49:12 | Irondequoit, NY | XP - planning on new PC w/ Vista - network wirelessly | |
| Joe | 11:59:05 | Webster, NY | new Dell w/ Vista - xfer files - 10 yr old PC - how? | |
| Karen | 12:17:06 | Wayland, NY | porn on her computer - how delete? | |
| Bruce | 12:19:35 | Rochester, NY | XP - getting slower - want to reload XP - had quick restore - lost it - now what? | |
| Thomas | 12:30:00 | Fairport, NY | Vista - 3 PCs - Vista or Linux? | |
| Tom | 12:33:50 | Fairport, NY | carpal tunnel - voice control? | |
| Ron | 12:36:34 | Fairport, NY | XP Home - clean - defrag will not complete | |
| Jack | 12:38:14 | Farmington, NY | Toshiba Satellite - sound problems - intermittent - some emails would have sound, some would not - sent back to Toshiba, now NO sound | |
| Chuck | 12:39:54 | East Rochester, NY | cannot bring up WHAM or any other network station - Narrator on XP? | |
| Joe | 12:49:03 | Rochester, NY | Vista/ME - same? | |
| Dick | 12:55:44 | Brockport, NY | OE - integrated calendar? | |
| Keith | 12:57:00 | Mt. Morris | DVD tray pops out | |
| Ed | 12:58:46 | Rochester, NY | terabyte drives - will need in future | in late 90s bought Sony - Istation - the vista look 10 yrs ago | |
| 2007-03-11 - 17 callers | ||||
| Dean | 11:20:12 | Brighton, NY | netgear wireless router - hooked to desktop - cable feed okay - occasionally dropped wireless connection in the house - happening more & more frequently to all of them | |
| Billy | 11:25:57 | Rochester, NY | IE - Favorites - when click on one, it brings up two windows | |
| Bob | 11:28:55 | Greece, NY | wireless - wep 128 - reset to WEP 64 - what about WPA? | |
| Paul | 11:38:40 | Dansville, NY | update: new monitor that didn't talk to the computer - new vid card worked! | finally in process of setting up network - one talks to the other; the other won't talk to the one - both XP Home Media Center | |
| Julie | 11:40:44 | Webster, NY | JavaScript - laptop w/ XP Norton 07 - | |
| Jim | 11:50:29 | Rochester, NY | AVG - every time restart computer, all the red flags come up & have to redownload it | |
| Jim | 12:14:49 | Victor, NY | mirror server upgrade - Outlook now running from that server - used to be able to typeahead - now has to reinput all the email addresses | |
| David | 12:19:27 | cell | got cellphone modem - want to get satellite - 600-800Kbps now | |
| John | 12:28:13 | Rochester, NY | monitor display - kids fooling around w/ it? lost contrast - almost pastel color - don't see sharp b&w - | |
| Rich | 12:29:10 | Webster, NY | re: Paul | |
| Wayne | 12:30:23 | Rochester, NY | took pix on vaca - video clips - MOV - how put them on DVD to show others? | |
| Lance | 12:32:47 | cell | Dell - win98 - avg bad - can't get out of safe mode | |
| Dario | 12:34:34 | Rochester, NY | W98 - how fix for DST? | |
| Max | 12:37:01 | Brighton, NY | Outlook - XP - Office XP Standard - when shut down, OUTLOOK.EXE - can't shut down | |
| Dave | 12:39:32 | Greece, NY | XP - Norton AV - PC show to boot, hyperlink, shut down | acting up on video | |
| Chris | 12:49:54 | Geneseo, NY | did system restore, but it's not reversible. | |
| Bill | 12:59:09 | Webster, NY | ZoneAlarm - when have mult users, if log onto profile, it loads, but what happens when you log off but leave the machine on? Is it still running? | AntiVIR - never had a problem w/ any computer he's been using | |
| 2007-03-04 - 14 callers | ||||
| Bill | 11:25:31 | Gasport, NY | ext. hd - USB - | |
| Paul | 11:28:46 | Dansville, NY | HP Desktop - new Viewsonic 22" monitor - resolutions won't match up - 1680x1050 | |
| Henna | 11:38:11 | Penfield, NY | laptop - after a bit, screen flashes back & forth & stops working | |
| Joe | 11:48:40 | Pittsford, NY | laptop w/ every AV product | |
| John | 12:06:56 | LeRoy, NY | had to redo XP & redownload the updates - can't change background | |
| Mike | 12:15:52 | Avon, NY | has Firefox - trying to get them to use it, all they know is IE - one PC has gotten some spyware that took over IE - did the Tango - won't clean | |
| Jason | 12:19:09 | Geneva, NY | Norton Security - Mozilla & IE - wife couldn't connect - shut off security w/ AV still on | |
| Bob | 12:21:04 | Greece, NY | Stinger - | |
| Doug | 12:33:19 | Newark,NY | Norton - Ghost | |
| Patty | 12:35:17 | Webster, NY | in spybot - need to pick a site to get updates from | |
| Mike | 12:39:45 | Victor, NY | Podcast? | how do you find out if machine is being remotely accessed? | |
| Bob | 12:49:51 | Greece, NY | Driver IRQ not less or equal | |
| KC | 12:57:10 | Rochester, NY | 40G - 10G, 30G - can resize the partition? | |
| Bob | 13:02:46 | Rochester, NY | 13WHAM.com as home page - comes up great in IE - comes up in middle | |
| 2007-02-25 - 16 callers | ||||
| Larry | 11:11:50 | Ontario, NY | trivia: calculator? | |
| Bill | 11:12:05 | Rochester, NY | trivia: credit card? | |
| Patty | 11:19:09 | Webster, NY | Spybot - update problem | |
| Mary | 11:20:54 | Rochester, NY | television | |
| Jim | 11:26:05 | Greece, NY | trivia: remote control | like to replace heavy laptop w/ smallest, lightest | |
| Jerry | 11:38:08 | Chili, NY | trivia: Laszo Biro invented the ballpoint pen - | |
| Patrick | 11:40:20 | Rochester, NY | trivia: nylon panty hose | domain names hijacked - spammers are using his domain name | |
| John | 11:49:18 | Long Island, NY | trivia: toothbrush! - WINNER!!! | |
| Suzanne | 11:57:35 | Webster, NY | computer shuts down spontaneously - Tango didn't work - STOP 0x000008e | |
| Bob | 12:30:34 | Rochester, NY | IE, Netscape, FF, Opera - which has better 128-bit encryption | Opera password encryption | |
| Leo | 12:39:26 | Webster, NY | thanks - last week re: AVG - now computer won't start - can I put the drive in another computer as the secondary drive and still have access to my programs? | |
| Jeff | 12:54:38 | Ontario, NY | XP/OE - runtime error - this app has requested to runtime to terminate in an unusual way | |
| Jim | 12:55:30 | Irondequoit, NY | which Linux? | |
| Drew | 12:56:47 | Rochester, NY | Ad-aware - Symantec came up w/ a problem every time | |
| John | 12:57:32 | Rochester, NY | Wii - what to protect it on the Internet? | |
| Patty | 12:58:55 | Webster, NY | re: Jeff & Outlook | |
| 2007-02-11 - 14 callers | ||||
| Dave | 11:16:40 | Lyons, NY | Sprint U720 Wireless Modem - trying to set up the connection manager - 1722 error - some sort of Java error | |
| Gator | 11:25:32 | Dansville, NY | modem in Ubuntu | |
| Tom | 11:27:27 | Greece, NY | this is the guy who called from China in April - wireless router - slowing down - doesn't connect | |
| John | 11:41:05 | Penfield, NY | trying to d/l a trial edition of Office - gets 50-60M before it stops | |
| Greg | 11:48:39 | Holley, NY | 3 PCs networked - 2 XPs, 1 98 - every Sunday, he does the Tango on each - if switch accounts, get more hits | |
| Bob | 12:07:54 | Rochester, NY | upgrading to Vista soon (when they send it) - make sure no problems w/ Thunderbird & Firefox - should I back up? | |
| Wendy | 12:19:07 | Batavia, NY | HP - had HD checked for viruses - can't find startup disk - now what? | |
| Steve | 12:30:47 | Brockport, NY | problem upgrading XP Home to XP Pro - was fine until rebooted - AML0ZN7X.SYF | |
| Ted | 12:35:39 | Fairport, NY | BSoD - when start, get IRQL not less or equal to - hardware issue - repartitioned - runs fine on new partition | Ubuntu - DSL - slower running Linux than Windows | |
| Dave | 12:38:29 | Canandaigua, NY | Tried to get Frontier DSL - test says can't - | |
| Jim | 12:45:06 | Henrietta, NY | left PC on all night long - did not shut off, but went blank - had to get it going again - today, opens, but can't get anywhere - ended up w/ BSoD - shut down to prevent damage - wouldn't open in safe mode - IBM ThinkPad | |
| Ed | 12:49:51 | Canandaigua, NY | W98 - hasn't been on the Internet for years - recently gone blind - won't see optical drive - will play games originally on the hard drive, do scan disk, etc. Nothing happens when you put in a disk (CD, etc.) | |
| Ed | 12:58:43 | Hilton, NY | recover files after reformat? | |
| Kirk | 12:59:59 | Spencerport, NY | can't get out of hibernate | |
| 2007-02-04 - 11 callers | ||||
| Dick | 11:28:57 | Fairport, NY | broadband vs. dialup - have to dialup for company - occasionally, when dialled up, can get to Internet through their connection as well. | |
| Bill | 11:39:03 | LeRoy, NY | iMac won't turn on | |
| Dave | 12:15:26 | Farmington, NY | Song Licensing? | |
| Glen | 12:19:27 | Rochester, NY | eTrust Pest Control from Frontier - tried to delete it - HPP block in firewall? | |
| Mike | 12:30:32 | Ontario, NY | Word 2K - cannot access files - fatal exception OD | |
| Gil | 12:33:56 | Rochester, NY | Ubuntu - security? | |
| Jim | 12:37:45 | cell | re: Glen - Jim dl'd Vista - the only problem he had was AOL has taken over IE - Startup - MSCONFIG - services - pest patrol was there???? | |
| Walter | 12:39:49 | Greece, NY | Ubuntu, also - some sites require IE | |
| Mike | 12:49:19 | cell | had 98, was running Works 2000 - now XP - every time he opens a document & changes the date to the current date | |
| David | 12:56:57 | Spencerport, NY | AOL - XP IE7 - can't run AOL - MS C++ virtual runtime error | |
| Frank | 13:03:06 | Rochester, NY | Ubuntu | |
| 2007-01-28 - 16 callers | ||||
| Marty | 11:22:37 | Niagara Falls, NY | W95!!! to Mac - do I need security? | |
| Bob | 11:28:55 | Greece, NY | daughter's laptop - starts shutting down - overheating? - fan's not running - seems to be running, but very slowly | |
| Mark | 11:35:25 | Greece, NY | Website links | |
| Bob | 11:38:40 | Rochester, NY | XP SP2 Laptop - DSL - ZA Pro - Norton AV - if add router | |
| Jeff | 11:49:00 | Canandaigua, NY | trouble connecting machines to main system - worked okay until a couple of weeks ago | |
| Steve | 11:51:16 | Rochester, NY | CA firewall thru RR - computer was on | |
| Gary | 12:15:13 | Lockport, NY | Tiger - annoying problem - when dialup, connection lasts 1 min, 4 secs - then he can get back on and everything is okay | |
| Anthony | 12:17:00 | Rochester, NY | how do you delete the browser cache | |
| Jim | 12:18:40 | Rochester, NY | laptop harddrive problems - IBM laptop - W2K - old HD copied to new HD - when put new one in, still can't see it | |
| Tom | 12:29:34 | Rochester, NY | needs larger DH - needs to back up files - XP Home - | |
| Rick | 12:31:33 | Rochester, NY | have to have iTunes - wants Media Player for default - went and unchecked formats in iTunes - but can't uncheck QuickTime | |
| Bernie | 12:35:33 | Hopewell, NY | HP Desktop - external HD - trying to copy C: to it | |
| Laurie | 12:43:41 | Shortsville, NY | when close out of Web site to go back to desktop - sometimes it freezes | |
| George | 12:47:09 | Pittsford, NY | Ghost - Acronis TrueImage? | |
| Carl | 12:56:39 | Penn Yan, NY | Verizon DSL - can't get online unless use Outlook Express | |
| Jeff | 12:58:53 | Rochester, NY | need wireless print server to add to network - want Mac-friendly | |
| 2007-01-21 - 13 callers | ||||
| Brian | 11:13:06 | Stanley, NY | Compaq w/ ATI Radeon - ATI 2M Tag | |
| Matt | 11:17:19 | Rochester, NY | home built - runs w/ Windows, can't run Linux "can't find file system" droppping to limited shell | |
| Jim | 11:34:15 | Rochester, NY | IBM laptop W2K - backed up w/ Ghost | Thunderbird - can't get into all subfolders | |
| Gary | 11:37:15 | Rochester, NY | Dell - SATA HD - wants a 2nd one for RAID mirror backup - XP Pro | |
| Henry | 11:40:41 | Brighton, NY | McAfee "classic" - auto update - often fails - works manually | Thunderbird - junk mail filter | |
| Larry | 11:50:28 | Irondequoit, NY | 3 old laptops - want to store - W3.1, W95, W98 - what about the battery? | |
| Barry | 12:17:25 | Fairport, NY | Seagate external 160G for backup - what software? | |
| Brian | 12:20:06 | Spencerport, NY | startup - "could not run winlogin.exe - remove reference in registry" | |
| Karen | 12:30:30 | Manchester, NY | Windows Update - express - IE7 - | |
| Roger | 12:33:07 | Hilton, NY | if try open Word/Excel, new doc opens then immediately closes | |
| Lee | 12:51:43 | Perry, NY | XP & Ubuntu Battlefield 2142 | |
| Joey | 12:53:02 | Chili, NY | music in folder - want to xfer to media player - xfer'd to same folder - has 3/4 of same song | |
| Charlie | 12:55:50 | Geneva, NY | Thunderbird - Works is his picture opener - Windows | |
| 2007-01-14 - 17 callers | ||||
| Jamie | 11:13:53 | York, NY | PSP XP WinMediaPlayer - won't recognize the PSP | |
| Patty | 11:21:40 | Kendall, NY | desktop/laptop both same uname/pwd - can see laptop from desktop, but not vice versa - not the firewall | |
| Steve | 11:27:27 | Henrietta, NY | WinPro Laptop - DS_Store | |
| Lynn | 11:34:06 | W. Irondequoit, NY | Dell P4 XP - Tango every Sunday - can't get into Safe Mode | |
| Jeanette | 11:38:28 | Batavia, NY | want laptop - how do we go about that? | |
| Gary | 11:49:08 | Irondequoit, NY | Explorer keeps closing out - can get on, but dies after a while | |
| Mary Beth | 12:14:45 | Niagara Falls, NY | reliability of HD in desktop v laptop?? | |
| Garrett | 12:16:28 | East Rochester, NY | two virus programs fighting each other - when boot, looks for old McAfee | |
| Terry | 12:19:16 | Rochester, NY | new DVD installed - then some files couldn't be played anymore - WMV - MPG fine | |
| Jean | 12:28:21 | Rochester, NY | Stop Sign - now doesn't boot | |
| Bob | 12:30:19 | Rochester, NY | good file shredder program? | |
| Bob | 12:33:06 | Rochester, NY | MSCONFIG for Win2000? Something similar? | |
| Roger | 12:37:23 | Rochester, NY | 3 Compaq Presarios - two in office, one for home use - CD drawers act up | |
| Mark | 12:40:09 | Henrietta, NY | what antivirus program? | |
| Paul | 12:48:31 | Canandaigua, NY | W98 - erratic mouse problem | |
| Robert | 12:51:08 | Bergen, NY | W3.1 - had a clock feature that | |
| Angelo | 12:59:11 | Rochester, NY | after login, get taskbar but no icons for about a minute - also won't shut down | |
| 2007-01-07 - 13 callers | ||||
| Larry | 11:15:25 | Rochester, NY | Win98 - new 22" wide-screen monitor from Westinghouse - when online, window sized right for online, but everything else is stretched | |
| Linda | 11:26:03 | Greece, NY | iTunes on XP - bought 2-part series from iTunes - plays fine on computer, but only get part 1 on the iPod. | |
| John | 11:28:10 | Penfield, NY | uninstalling IE7? | |
| Ron | 11:29:57 | Rochester, NY | XP - DSL - wireless - Adaware, Spybot, AVG - ZoneAlarm? | |
| John | 11:38:01 | Ontario, NY | getting assaulted by the downloader worm - 30 a day | |
| Dave | 12:05:33 | Canandaigua, NY | Suse 10.2 - Samba - both server & client - KDE - trying to open file on a Windows box - | |
| Patty | 12:30:17 | Kendall, NY | wireless home network - XP Pro desktop & laptop - works fine on Internet - laptop can see desktop, desktop cannot see laptop | |
| Virginia | 12:35:59 | Batavia, NY | printer & computer communicating - Compaq ME laptop - Canon BJC55 - can't print - uninstalled printer, got two copies when installed - seems to be completely uninstalled now - went to Canon troubleshooting site - | |
| Burt | 12:42:56 | Palmyra, NY | Thunderbird - newsgroups on UseNet - can't find, miscounting | |
| Craig | 12:44:59 | Greece, NY | T21 ThinkPad - 850MHz - 256M PC100 RAM - wants to boost to 512M - PC133 is 1/2 the price - compatible? | |
| Paul | 12:53:45 | Holley, NY | Answer for Patty from Kendall! | |
| Rick | 12:55:33 | Churchville, NY | guy buying used PC - can he take it somewhere to get checked out? | |
| Rick | 12:59:07 | Batavia, NY | trying to put his harddrive in a new system - XP upgrade orig disk - had the key on the envelope, and lost the envelope | |
| 2006-12-31 - 13 callers | ||||
| Jim | 11:16:32 | Greece, NY | 5 yr old Dell - 2nd 80G drive - not on the Internet - wants to move 10G from C: to D: - how? | |
| Dennis | 11:28:13 | Honeoye, NY | sets system to turn off monitor & power down but not turn off the HD - but runs all the time | |
| John | 11:36:58 | Pittsford, NY | PC w/ AVI files - 7G to 34G - about 200G - trying to move them to a Mac via an external drive - but FAT32 will truncate the files | |
| Tim | 11:45:27 | cell | Norton AV - running out - Tango stuff? | |
| Fred | 11:49:14 | Greece, NY | DSL - speed check - d/l 54K bps - up is 318 bps | |
| Gene | 11:50:57 | Henrietta, NY | Outlook Express - RR - preview pane | |
| Irwin | 12:15:45 | Rochester, NY | Pinnacle Studio Movie box - VCRs to DVDs - VERY slow in rendering - AMD 2600 1.5G RAM - 2x250SATA Raided Nvidia 6600GT w/ 128M | |
| Tom | 12:20:35 | Fairport, NY | used ThinkPad for Christmas - usually listens to Jazz - click to listen doesn't pick it up as MP3 - does a playlist | |
| Norb | 12:31:40 | Fairport, NY | got ads w/ little red Xs instead of graphics | |
| Linda | 12:35:13 | Greece, NY | windows defender service has stopped | |
| Chris | 12:38:49 | Henrietta, NY | duaghter going to college - what should we get? | |
| Jeff | 12:56:41 | Canandaigua, NY | network problem - desktop can't be seen by wireless computers - can see laptops from desktops - printers are on desktop - everything was working until this morning | |
| Bob | 12:58:50 | Rochester, NY | new laptop for Christmas - under add/remove was WildTangent!!! | |
| 2006-12-24 - 10 callers | ||||
| Bill | 11:23:25 | Greece, NY | ProcessLibrary.com - newsgroups don't always mark as read | |
| Jeff | 11:26:50 | Greece, NY | trying to convert PowerPoint to AVI | |
| Bill | 11:51:07 | Honeoye, NY | XP Home - Dell - RoadRunner - Firefox/Tbird - getting a couple popups - "at risk" | why are we using disk drives instead of flash? | |
| Gary | 12:17:12 | Lockport, NY | Mac OSX - OpenOffice vs. NeoOffice? | |
| Leo | 12:28:47 | Henrietta, NY | HP Pavilion Z2000 laptop - when tried to start - light comes on for a couple secs then shuts itself off | |
| Bob | 12:30:56 | Hilton, NY | Windows Media Player - P4 - XP - running movie - only runs about 1/2 way thru then lose pic - sound okay | |
| John | 12:34:48 | cell | cannot remove icon from desktop - movie file from friend - saved to desktop - 0 bytes - can't trash it | |
| Dan | 12:36:26 | Brighton, NY | IE 7 - | |
| Gene | 12:38:50 | Greece, NY | RR - qupdate.exe is trying to access your internet | |
| Dave | 12:58:18 | Rochester, NY | no sound - Win startup tune ok - pinball ok - nothing from CD or movies | |
| 2006-12-17 - 11 callers | ||||
| Kevin | 11:16:41 | Rochester, NY | Symantec DOES auto-update | |
| Dave | 11:51:35 | Greece, NY | laptop w/ DVD - reads/writes CDs, plays DVDs, will not recognize DVD+r to burn | |
| Todd | 12:27:39 | Gates, NY | ||
| Dan | 12:31:58 | cell | how eject external harddrive? | f-i-l just replaced his PC - first one has all his network settings, pix, etc. - pull it off that one? | |
| George | 12:33:53 | Fairport, NY | gets popup to check Registry - says you have to buy a product to fix them | |
| Dave | 12:36:30 | Akron, NY | Ubuntu 5.1 - trying to cut a CD - | |
| Doug | 12:38:35 | Hilton, NY | LimeWire? | |
| Jim | 12:54:20 | cell | ||
| Jason | 12:57:08 | Cell | ZoneAlarm - if leave computer for a while, can't get on the Internet - if shut down ZA, can get back on the net! | |
| Gary | 12:58:14 | Lockport, NY | older eMachine - XP Home - USB 1 - can I throw a card for 2? | |
| Ruth | 12:59:54 | Ontario, NY | XP - user accounts - two - her & husband - guest off - ASP.net - limited account | |
| 2006-12-10 - 11 callers | ||||
| Bill | 11:16:49 | Fairport, NY | XP Home - Live Update - IE7 | |
| Jim | 11:25:38 | Greece, NY | son has Mac G5 - hardly ever use it except for iTunes - would like new computer - PC or Mac? | |
| John | 11:27:43 | Rochester, NY | Dell Inspiron - W2K Pro - wireless | |
| Jim | 11:39:21 | Syracuse, NY | Windows update has stopped working - gets to page, finds updates, clicks, and either can't or won't download them - XP | |
| Aaron | 11:50:01 | cell | 3-computer network - 2 wireless - problem xfering large files between wireless - connection drops | |
| Judy | 12:16:42 | Henrietta, NY | grad'ng RIT this month - been a student since 98! - buying new laptop - HP? - AMD or Intel? | |
| Rick | 12:19:15 | Pittsford, NY | run-time error - | |
| Bill | 12:29:29 | Webster, NY | Adaware only comes with Googlepack??? | computer went down - new power supply - in AM - PC is frozen - mouse, kybd won't work - must recycle - clock keeps correct time | |
| Jeff | 12:32:28 | Canandaigua, NY | put retail XP on a PC - that computer died; want to move XP to another machine | |
| The Lovely and Talented Elaine Francesco | 12:49:56 | Rochester, NY | every parent needs a TV-B-Gone! | |
| Pat | 12:56:54 | Irondequoit, NY | W98 & XP - on 98 - added memory - if boot, the keyboard numlock doesn't turn on | |
| 2006-12-03 - 14 callers | ||||
| Victor | 11:16:15 | Irondequoit, NY | is there a web site that will tell me who lives on my street? | |
| Mike | 11:22:44 | Henrietta, NY | when reboot notepad comes up twice & system error | |
| Rich | 11:27:37 | Darien Center, NY | XP - won't boot - boots on 3rd time - can't open attachments - actually, the system boots, but the desktop doesn't appear | |
| Al | 11:48:34 | Grand Island, NY | XP on P3 - had 40G installed - was running FAT32, now NTFS - has had problems w/ it - ran system repair; it fixed a few things - when try to install new program, puts CD in, lights flash, nothing. Suddenly, after 4-5 mins, it starts up! | |
| Bryan | 11:55:01 | Henrietta, NY | Linux & iPod | |
| Patty | 12:00:00 | Rochester, NY | XP - d/l'd FF & TB - how install? | |
| Wally | 12:23:11 | Honeoye Falls, NY | want to go to Linux - have used it - Mepis, Xandros, Core 3 - PhotoShop? FPSs? | |
| Tom | 12:29:47 | Buffalo, NY | d/l'd IE7 - got a LOT of popup ads - now AdAware won't run | |
| Peter | 12:32:22 | cell | had RR installed yesterday - XP - | |
| Glenny | 12:34:05 | Rochester, NY | IE7 & Norton - | |
| Marty | 12:37:15 | Niagara Falls, NY | has AVG free - when load, says free version has expired | |
| John | 12:39:34 | Penfield, NY | has RR - father-in-law on RR in Syracuse - how support him? | |
| Amy | 12:48:17 | cell | got fed up w/ McAfee - pro AVG - firewall - should I let Symantec LiveUpdate through? | |
| Kevin | 12:50:10 | Greece, NY | Linux & Win on the same machine? | |
| 2006-11-26 - 10 callers | ||||
| Doug | 11:15:40 | Honeoye Falls, NY | Blue Frog - Mozilla - "proxy server is refusing connection" | old Norton - expired - can't remove because expired | |
| Dave | 11:33:31 | Mendon, NY | can't flush the DNS | |
| John | 11:40:12 | Penfield, NY | laptop XP Pro - CA security suite from Frontier - firewall - MQSVC.EXE wants to make connections | |
| John | 11:51:11 | Rochester, NY | 15" Powerbook G4 1G bad hinge | add RAM? | |
| Chris | 12:13:14 | Rochester, NY | IE7 - popup - she upgraded to IE7 - | |
| Mike | 12:18:13 | Buffalo, NY | buying a college student a laptop - no gaming - lots of photoshop 7.0 | |
| Burt | 12:32:38 | Palmyra, NY | gone Linux - Fedora 5 - typing sounds for GAIM? | |
| Rose | 12:52:56 | Gates, NY | how xfer files from old to new computer? | |
| Mary | 12:56:45 | Charlotte, NY | AAA credit card - can only check on IE | | |
| Marcy | 12:58:02 | Rochester, NY | how to deal w/ lying customers | |
| 2006-11-19 - 10 callers | ||||
| Ron | 11:15:57 | Rochester, NY | XP Home - Lexmark 8485 printer/scanner - how make print screen key work? | |
| Brian | 11:39:39 | Honeoye Falls, NY | laptops - upgrade memory - Latitude & Inspiron - PC100 SO DIMMs - what if put in a 133 in? | |
| Jeff | 11:49:58 | Webster, NY | best book re: Windows | |
| Bob | 11:57:56 | Rochester, NY | Windows Defender? | |
| Dave | 12:14:13 | Lima, NY | XP Media Center -> XP Pro? | |
| Lynn | 12:21:40 | Rochester, NY | WinXP, OfficeXP - trying to email word docs | |
| Joe | 12:29:48 | Spencerport, NY | mbrd died - new PC - no speakers - put old ones on - very little volume - bought powered speakers - still a problem | |
| Annie | 12:37:20 | Fairport, NY | pers banking on wireless hotspots? | |
| Dave | 12:40:17 | Greece, NY | XP - told by MS to install 2nd copy of XP on computer - computer asks which you want to use? - new works fine - how get rid of old one? | |
| Dave | 12:59:55 | Henrietta, NY | Santa's coming - looking for new laptop - have 17" HP - want to make the change before Vista comes out - clock speeds? | |
| 2006-11-12 - 13 callers | ||||
| Klaus | 11:24:06 | Trenton, Ontario, Canada | re: call a couple of weeks ago re: couldn't turn the computer on - in his case, the problem was that the button battery died | new computer: upgraded to Firefox 2 on XP - when click on link in email or a Web site he's saved | |
| Margie | 11:27:00 | Rochester, NY | Dell - did the remote control thing - XP Welcome screen, etc. - wants to get rid of that & just boot into user | |
| Thomas | 11:35:27 | Newark,NY | IE7 - "Smart Bridge alert motivesb.exe entry point not found" | |
| Cindy | 11:39:52 | Geneseo, NY | did the Tango - nothing is showing up in the device manager - not in safe mode | |
| Mark | 11:49:38 | Greece, NY | when boot, hangs - Task Manager - Performance Monitor peaks 100% - when reboot "end program dialog" | |
| Joe | 12:13:56 | Pittsford, NY | IE: MS Visual C runtime library buffer overrun detected | |
| Herb | 12:20:12 | Spencerport, NY | latop P3 - put it to sleep - tried to restart - can't find the hard drive - tried to reinstall - pnp install blue screens | thunderbird - two email accounts - wk & home | |
| Al | 12:34:01 | East Rochester, NY | if near PC when on phone (portable), when hang up, stops the transmission online (DSL w/ all filters) DSL cuts out | |
| Joel | 12:39:55 | Rochester, NY | foreign languages - can't get to web site | |
| George | 12:47:57 | Fairport, NY | old PC - how wipe hard drive? | |
| Erik | 12:50:12 | Williamson, NY | WinMediaPlayer11 - did some driver updates - when open WinExplorer - if CD or DVD in drive, can't be read - but WiMP11 works fine - Nero works fine | |
| Barbara | 12:55:09 | Albion, NY | AVG notice - 7.1 discontinued - replaced by 7.5 | |
| Frank | 12:59:59 | Greece, NY | IE7 - scrolls too fast | |
| 2006-11-05 - 12 callers | ||||
| GeneHow's | 11:23:33 | Castile, NY | renew Norton? How's 2007? | |
| Dennis | 11:29:30 | Victor, NY | W98!!! Word problem - several slave forms on the desktop - does "save as" - gets top blue bar starts flashing | |
| Bob | 11:38:14 | Greece, NY | during Tango - when in safe mode, when attempt to run McAfee in Safe Mode | |
| Mike | 11:40:33 | Elma, NY | flip4mac | |
| Paul | 11:55:37 | Irondequoit, NY | actually Paul's wife Bev - did Tango - ran it - connected to Internet, but can't access email or IE | |
| Steve | 11:59:12 | Rochester, NY | Linksys wireless Mac Xeon tower - | |
| Dave | 12:35:18 | cell | Firefox - when search, choices have web sites - if click on any, not able to get to that web site - have to type results in manually - msn search - | |
| Ann | 12:38:55 | Greece, NY | how to disable private browsing in Safari | |
| Tom | 12:48:43 | Naples, NY | RR - starts with 192.x.x.x address, gets changed to 72.x.x.x - what's up? | |
| John | 12:57:04 | Rochester, NY | HP 2.4G - 1G - still runs slowly - opening documents very slow - 15 secs to open Word | |
| Dale | 12:57:54 | cell | 20" iMac - would like to turn monitor on its side & rotate the display | |
| Roger | 12:59:10 | Rochester, NY | firefox toolbar - | |
| 2006-10-29 - 15 callers | ||||
| Marty | 11:13:52 | Rochester, NY | Norton error: internal program error | |
| Ginny | 11:23:17 | Pittsford, NY | software opinion: spyware terminator? | |
| Charlie | 11:28:37 | Spencerport, NY | flash - problem loading - tried to open videos in roadrunner - flv file - can't be opened | |
| Jim | 11:39:50 | Shortsville, NY | danced the tango - afterwards, Ad-aware wants to do a scan on every document | |
| Jerry | 11:49:44 | Penn Yan, NY | Intel iMac - was Adelphia, now RoadRunner - when try to send mail out, can't find an outgoing mail server - just every so often - has the outgoing mail server listed - it's HotMail | |
| Bob | 11:59:57 | Clyde, NY | mouse doesn't work properly - trying to download a delete for search plugins for Firefox - won't scroll - will work in email | |
| Dan | 12:17:58 | Rochester, NY | older PC used for backup - checked the time change - no power tried diff cord, no power going in to the machine - desktop - emachine | |
| Jim | 12:19:15 | Greece, NY | emachine laptop - smoked the OS - wouldn't come up - reinstalled - same problem | |
| Andy | 12:31:11 | Naples, NY | eMac - unplugged - replugged, time/date off - wants admin name/pwd - doesn't accept it | |
| Brian | 12:33:14 | Chili, NY | Firefox - almost exclusively - when log into diff websites for video/audio - missing plugins | |
| Mike | 12:43:43 | Fairport, NY | PC in den - RR -> modem -> wireless router - laptop in kitchen - been getting kicked off on both laptop & PC - does the reboot dance & gets back on | |
| Mike | 12:47:00 | Irondequoit, NY | default page is hijacked | |
| Josh | 12:49:51 | Greece, NY | 250G HD - when try to start up - NTLDR.DLL missing | |
| John | 12:57:25 | Rochester, NY | how set up folder to put files? | |
| Tim | 12:59:53 | Spencerport, NY | wireless laptop & router - at college, it's fine - home, sometimes good, sometimes X, but still can access okay | |
| 2006-10-22 - 18 callers | ||||
| Victor | 11:11:16 | Irondequoit, NY | 2 PCs networked - no blocked intrusions on ZA - wireless router | |
| Barry | 11:19:45 | Pittsford, NY | Win iTunes - used well over a year, bought hundreds of songs - upgraded to QT7 - now can't get anything to run, install, work error: one of registry keys could not be opened - check to see if you have permission | |
| Gary | 11:25:47 | Greece, NY | security - Frontier DSL - Tango - Norton - switched to AVG - sometimes AVG seems to interfere w/ capability to get into email - uses both IE & Thunderbird | |
| Dawn | 11:28:18 | Brighton, NY | 2 mo ago airport extreme - worked fine up to 2 wks ago - sometimes no signal - sometimes full signal, sometimes one bar PowerMac??? 10.3 | |
| Josh | 11:39:46 | Rochester, NY | bought new sound card - old had driver problems - computer froze, got BSoD | |
| Bert | 11:49:00 | Palmyra, NY | xUbuntu - cannot connect to Internet | |
| Gene | 11:50:39 | Greece, NY | removing Kodak EZ Share - when open a picture file, still see Kodak icon | |
| Jack | 11:57:27 | Waterloo, NY | desktop & laptop - XP - RR - Firefox & IE - ESPN Website - laptop on IE - | |
| Tom | 11:59:56 | Rochester, NY | 64-bit dual processor - PC-cillin - McAfee - | |
| Mike | 12:19:53 | Buffalo, NY | replaced CPU & heat sink - games for 3-6 hours - big diff in CPU temp between gaming & idle | |
| Mike | 12:28:56 | Webster, NY | wireless - laptop cannot find it as of yesterday - unplugged, replugged - can find other wireless network; just not his | |
| Charlotte | 12:31:50 | Conesius, NY | Firefox - printing - DSL - when go to print, get normal response on computer, but nothing prints | |
| Phil | 12:35:31 | Canandaigua, NY | Dell Latitude C610 laptop - caps lock blinks 10 times - then quits | |
| Matt | 12:40:06 | Rochester, NY | virus burst | |
| Jeff | 12:50:08 | Seneca Falls, NY | SONY camcorder - laptop w/ Pinnacle Studio 9 - can copy video to memory stick, convert to MPEG, put in computer. Direct video to the laptop - firewire | |
| Dick | 12:54:45 | Rochester, NY | Website - hacked - | |
| Marty | 12:57:09 | Niagara Falls, NY | laptop power issue - gets halfway into loading & freezes solid | |
| Art | 12:59:56 | Rochester, NY | thinking about new PC - has XPSP2 - doesn't want to reload everything | |
| 2006-10-15 - 14 callers | ||||
| Stan | 11:14:51 | Pittsford, NY | monitor stopped working? | |
| Ray | 11:23:04 | Rochester, NY | Gateway - XP - sits @ GW logo screen - can hear clicking - "hard drive not found" - boot failure | |
| Linda | 11:27:20 | Greece, NY | concern - have to have work done on computer - has iTunes - videos, etc. - CopyPod | |
| Dave | 11:36:50 | Bath, NY | dict not working in Word - everthing went to heck - working now - getting messenger errors | |
| Dave | 11:40:07 | Lima, NY | HP Pavilion ZT1135 - sound cut out - none any more - drivers say it's working properly, vol unmuted | |
| Bob | 12:11:46 | Conesius Lake, NY | desktop - shut down - start up - nothing - checked everything - still nothing | |
| Art | 12:13:39 | Rochester, NY | yes - take computer to a pro! laptop had loud fans - when went to clean it, fried the processor | how difficult is it to take it out of the old laptop to make it portable? | |
| Dale | 12:17:44 | Rochester, NY | boot up probs - system slowed down - Win said update - turned off PC - turned on - "windows loading" - checking file c: - fat32 - verified - no probs - restarts again | |
| Ken | 12:25:29 | Penfield, NY | took apart son's computer to clean out - did 2 case fans, CPU, power supply, video - stays on for about 4 secs then shuts down | |
| Amy | 12:28:14 | Caledonia, NY | only dialup avail - very frustrating | |
| Lynn | 12:34:17 | Clymer, NY | firefox - he deleted everything on firefox - how copy bookmarks? | old HP w/ 98SE - ZoneAlarm wouldn't work - | |
| Jim | 12:38:25 | Fairport, NY | new Mac Pro - playing w/ BootCamp - wireless kybd - Mac side detects it - on Windows, have to cycle kybd several times to get it recognized | |
| John | 12:52:37 | Rochester, NY | new laptop - how best prep old machine for conversion? going to be done by vendor | |
| Tom | 12:57:04 | Pittsford, NY | Palm Pilot - Act! - mail merge - what if want to put all on home PC? | |
| 2006-10-08 - 14 callers | ||||
| Jonathan | 11:16:22 | Pittsford, NY | PC - if leave on for too long, turns off & very hard to restart - on/off button - can you use that to turn it off? | |
| Paul | 11:26:42 | Syracuse, NY | WinMediaCenter 2004 - crashed - needs new computer - basic stuff - digital camera - music - XP Pro | |
| Tom | 11:39:35 | Rochester, NY | XP - can't get to a DOS prompt - type in CMD - "not a win32 application" | |
| Jim | 11:48:56 | Irondequoit, NY | was fooling around - QuarterDeck - starts checking computer, and has changed everything over to "Windows NT" | |
| Keith | 11:55:58 | Victor, NY | Google Sketch - free! | |
| Tom | 12:00:04 | Wolcott, NY | boot up - when press power button, seems to go to CD, then nothing happens... hit reset, get post beeps... do that a lot, then it starts to DOS windows - checksum bad - attempt at overclocking - working until last week | |
| Dave | 12:16:23 | Rochester, NY | xfer'd all video to DVD - 50 of 'em - shelf life? | |
| Jay | 12:17:54 | Farmington, NY | Toshiba laptop - hangs - safe mode - hands at agp440.sys | |
| Grace | 12:27:39 | Ontario, NY | XP - DSL - he took that off - she reinstalled her DSL wireless - no sound | |
| Michael | 12:31:42 | Elma, NY | not on the Internet yet - can I put an OS on a USB drive & use that? | |
| Chris | 12:36:36 | Penfield, NY | what's easiest, most versatile, least memory intensive way to back up your hard drive | |
| Doug | 12:39:36 | Rochester, NY | archival CDs/DVDs - Kodak Gold - do they make a printable DVD? | 1.5GHz 1GRAM - | |
| Rich | 12:49:38 | Rochester, NY | 3 PCs networked - 98, XPHome, XPMediaCtr - Works database - couple of docs to print - margins are diff on diff computers - one printer shared on network | |
| Ken | 12:57:03 | Shortsville, NY | randomly shuts down & reboots - when running video | |
| 2006-10-01 - 14 callers | ||||
| Steve | 11:17:58 | Rochester, NY | high-speed access - over quota in mail - get that often | |
| Paul | 11:37:00 | Fairport, NY | son screwed up Mac laptop - do I need to reinstall? How? | |
| Dave | 11:40:22 | Webster, NY | blue screen flashes on boot - error says memory has been changed - menu - nothing works | |
| Josh | 11:48:54 | Oakfield, NY | how to forward a port? | |
| Chris | 11:58:23 | Atlanta, NY | system startup is slower - files are cryptic... | |
| Ron | 12:11:59 | Webster, NY | when open small pgm like Calculator, opens in specific place - change? - some Web content shows up crowded on the left - change? | |
| Lou | 12:15:34 | Fairport, NY | when log into IM, AIM service can't be reached | |
| Frank | 12:17:51 | Gates, NY | Windows Update - error 0X8DDD0002 | |
| Anthony | 12:21:53 | Rochester, NY | fonts - how remove? | |
| Barb | 12:32:40 | Marilla, NY | 5 updates from MS - neglected? one is for security issue on multicase, VML, memory corruption, filter manager - good? | Spybot - MS security disable? also firewall | |
| Landon | 12:36:56 | Rochester, NY | Mac OS X - WebDAV file system - Ctrl-K should bring that up - can get into certain folders, other no w/ warning message - continue to get warning message until reboot | |
| Ted | 12:39:29 | Churchville, NY | in LAN status - activity monitor - lots of G sent - turned off QoS | |
| Jay | 12:50:08 | Brighton, NY | backups w/ ext HD | |
| Justin | 13:00:05 | Rochester, NY | built pC - one out of every 5 times, monitor doesn't work - goes into hibernation mode - needs to restart until it works | |
| 2006-09-24 - 13 callers | ||||
| Patti | 11:24:01 | W. Henrietta, NY | Nano - 8 mo - iTunes recognized it - new video iPod - loaded new software - won't recognize it in iTunes - even the old Nano isn't recognized - unloaded all software, reloaded new - still nothing | |
| Brian | 11:25:35 | Honeoye Falls, NY | wireless - wanted wired - can't find Win98 CD | |
| Chris | 11:45:21 | Rochester, NY | had virus - fixed it - what clued him in was that the PC would hang on boot | |
| Keith | 11:50:29 | Farmington, NY | in-home network laptop & PC - laptop can see everything - PC can't see the laptop | new PC - came w/ HP printer w/ Vivera ink - better? | |
| Ginny | 12:05:27 | Pittsford, NY | ||
| Bob | 12:13:28 | Buffalo, NY | MSWorks - HP Printer - when go to print, box says out of memory - XP | |
| Tony | 12:17:56 | East Rochester, NY | kybd not working properly - dif kybd, same thing - would not reco floppy on boot | |
| Glen | 12:29:40 | Penfield, NY | will new Mac laptops boot up in Windows? How does the disc work? | |
| Brian | 12:32:05 | Fairport, NY | new power supply prevents him from hearing AM radio | |
| Brett | 12:34:42 | Newark,NY | 2 computers, router, wants to network them - how? | |
| Howard | 12:37:03 | Rochester, NY | re: Glen - more he talks to ppl about switching to a Mac, the more confused he gets - on new iMacs, if I don't want to see Windows, how do I get my PC to work? | |
| Tom | 12:56:29 | Penfield, NY | home network w/ 4 computers - 2 wireless - lost the 2 wireless from the workgroup - can't see them | |
| Matt | 12:58:10 | Canandaigua, NY | school district - PCs - want iMacs - compatible? | |
| 2006-09-17 - 17 callers | ||||
| Linda | 11:25:30 | Greece, NY | partypoker.net - changed password - get blank screen says done - | |
| John | 11:28:01 | East Rochester, NY | Sound problem - sometimes just goes away - have to log off/on or restart | |
| Mike | 11:38:27 | Springwater, NY | DSL .Mac undeliverable | |
| Steve | 11:39:36 | Rochester, NY | Euchre on Yahoo! - applet info at bottom of screen | |
| Phil | 11:47:47 | Greece, NY | when's the next Frontier Seminar | |
| Rob | 11:51:17 | Pittsford, NY | default admin for small business - 6 boxes & relatives all over the country - XP Home - should not d/l SP1? | |
| Roger | 11:55:24 | Rochester, NY | on scanned documents, if select an area to copy into something else, it doesn't always come out right | |
| Chet | 11:58:37 | Rochester, NY | Time Warner, AOL - computer is slow - Gateway 2000 - 320M, 330 MHz??? XP | |
| Heather | 12:15:30 | Penfield, NY | Toshiba - XP - takes 10 mins to shut down | |
| Dick | 12:18:53 | Spencerport, NY | Nero - photo CD - works fine for him, won't work for buddy | |
| Brian | 12:19:30 | Rochester, NY | how convert MP3 to WMA? | |
| John | 12:28:24 | Canandaigua, NY | Media Edition - screen scrambles & freezes every few days - have to reboot - sometimes it comes back | |
| Patrick | 12:31:44 | Batavia, NY | wants to record some stuff on the computer - putting together a presentation for a class - Web sites, docs & spreadsheets | |
| P.J. | 12:35:22 | Penfield, NY | WinPro - w/ no new programs installed - freezes - danced the Tango - | |
| Bill | 12:39:34 | Rochester, NY | wants to build his own - which MB & proc? | |
| John | 12:51:15 | Fairport, NY | XP - used to have something at the bottom w/ a Microphone - it's gone | |
| Jonathan | 12:59:43 | Pittsford, NY | Lotus Notes - does it have the ability to keep a database of clients? - is Lotus Notes a contact Management program? | |
| 2006-09-10 - 20 callers | ||||
| Ian | 11:12:37 | Adam's Basin, NY | Dell laptop - XP - stays on shutdown page | |
| Steve | 11:21:03 | Rochester, NY | XP - when shutdown, XPCOM | |
| Roger | 11:24:09 | cell | XP Home upgrade - everything freezes, but can move the mouse, then goes blank, and stuff reappears - can use it - happens once ever minute | |
| Ingrid | 11:27:55 | Fairport, NY | Dell Dimension - does not want to boot - XP screen comes on & just sits there - can't turn off - worked w/ Dell tech - unplugged, did stuff in MSCONFIG - worked for about a week or so, now does the same thing - seems to work in safe mode | |
| Mary | 11:36:40 | Charlotte, NY | Thanks! | |
| Bruno | 11:39:36 | Greece, NY | modem card - can answer phone while online - sometimes works, sometimes doesn't | |
| Bob | 11:48:56 | Rochester, NY | Winbook laptop Win3.1 - no CD - where get 95 on floppy or Linux on floppy? | |
| Bill | 11:49:56 | Buffalo, NY | HP Pavilion - want to upgrade memory - 2 slots w/ 256M in each | |
| Patricia | 11:54:50 | Rochester, NY | Happy Birthday | |
| Bob | 11:56:11 | Greece, NY | OpenOffice.org - runs on just about everything | |
| Tom | 11:58:04 | Rochester, NY | ME - can't defrag - ran Tango - 10 times - | |
| Brian | 11:59:56 | Honeoye, NY | wireless router - works great - addition on house - put desk in basement - signal's terrible | |
| Gerry | 12:13:15 | Rochester, NY | advice to Ingrid: spysweeper & ewido | |
| Dave | 12:35:14 | Ontario, NY | computer continually churns - HD light on, when shutdown, slow to do so, processes shows 97-8 idle - has run Tango - XP - 2.5G | |
| Chris | 12:38:23 | Rochester, NY | drive imaging software - Ghost seems to be bloated | |
| Adam | 12:49:01 | Rochester, NY | Tax Prep sftwr - fiscal yr 2005 - | |
| Bob | 12:49:52 | Victor, NY | Win98 - what protection software can I buy? | |
| John | 12:55:43 | Penfield, NY | Presario 2700 Laptop XPHomeSP2 LinkSys wireless - hibernate at night - when come out of hibernation, fails to recognize the wireless card | Acronis - has file backup feature | |
| Dan | 12:56:42 | Rochester, NY | Presario Laptop - HD Dead - new on in - want data off old one - 8 yrs old | |
| Mike | 12:58:57 | Rochester, NY | laptop worked yesterday - went on Internet & it "went crazy" | |
| 2006-09-03 - 14 callers | ||||
| Jonathan | 11:28:05 | Pittsford, NY | wireless router - 2 laptops & another PC - got Dell Latitude - doesn't run very fast | |
| Dick | 11:36:51 | Rochester, NY | XP IE6.1 - can't get to Web sites thru IE | |
| Billy | 11:38:55 | cell | has bogus WinMediaCenter - bought legit version | |
| Brian | 11:40:01 | Rochester, NY | cable modem for 8 yrs - recently they replaced it - LinkSys needs to be reset daily - release/renew | |
| Marty | 11:54:53 | Niagara Falls, NY | iMac - won't recognize wireless router - WEP key | |
| John | 11:58:22 | Henrietta, NY | W2K - like to chat in Yahoo! - every once in a while won't let him in - click here to wait a little longer or go back | |
| Eric | 11:59:56 | Hilton, NY | XP Home - RR - ezTrust - infection can't get rid of - Thunderbird | |
| Brian | 12:20:23 | Rochester, NY | server problem - thought it was a virus - turned out to be bad capacitors on the motherboard! - pervasive on Dells & some others | cleaning basement - box of cassettes - played very well - | |
| Lou | 12:32:39 | Rochester, NY | new listener - bought new Toshiba - didn't use it for a couple of months - now it only says "Welcome to Toshiba." Took it to someone who works for son who does PC work - says motherboard burned out. | |
| Lance | 12:36:01 | Penfield, NY | Tango - finds infected file in Thunderbird trash - stays until reboot | old OSs - DOS calendar program - works fine w/ 98 - tries to print to dot matrix printer w/ PRN: | |
| Bob | 12:39:42 | Pittsford, NY | external HD for backup | |
| Mike | 12:53:09 | Buffalo, NY | re: Dell capacitors - anyone who has a Dell desktop coming off warranty, have someone take a look at it re: capacitors | pet peeve: | |
| Jim | 12:56:42 | Bath, NY | older HP - hasn't been used in a year - plugged in all along - in Win Explorer - can't copy to floppy or ZIP | |
| Ed | 12:58:26 | Wellington, Ontario | Zoom Text w/ XP - using Firefox, etc. - will there be any conflict? | |
| 2006-08-27 - 17 callers | ||||
| Mark | 11:15:09 | Spencerport, NY | Yahoo! Mail - could not login - opened new account - THAT one wouldn't let her in either after a few hours - her personal info was different - it was changed, too! | |
| Bob | 11:25:23 | Irondequoit, NY | Alienware laptop XPSP2 - after a while, mouse clicks don't work - still moves, but no clicks - it's a touchpad | |
| Bill | 11:28:05 | Rochester, NY | desktop - laser - RR - router - laptop - laptop can't print | |
| Don | 11:40:20 | Pittsburg, PA | file folder on desktop - right-click - send to - mail recipient - doesn't open email | |
| Ron | 11:50:51 | Rochester, NY | backing up - what's the best way? | |
| Bill | 11:56:33 | Pittsford, NY | digital camera - short .mov video - wants just the audio - how? | |
| Steve | 12:00:19 | Rochester, NY | son taking laptop to college - how protect? | |
| Jerry | 12:16:03 | Penn Yan, NY | switched to Intel iMac - no Adobe Photoshop 2 - equiv? | |
| Brian | 12:19:14 | Spencerport, NY | dell desktop winxp - started getting the login screen - no password, but why is he getting that prompt? | |
| Sal | 12:29:14 | Fairport, NY | login - Mac OS X - mail starts up w/ system - can have it hide - but it won't hide | |
| Andy | 12:33:19 | Bloomfield, NY | new PC - came w/ McAfee AV - activated it - also have Norton - which is better? | |
| Richard | 12:35:47 | Rochester, NY | email dead - AVG says it's functional - no error message - | |
| Frank | 12:38:21 | Rochester, NY | Dell Dimension Desktop - DVD keeps opening | |
| Al | 12:40:10 | Austin, TX | Freeflow Software comes w/ Xerox multifuncs | |
| Keith | 12:49:44 | Batavia, NY | iPods - Nano 4G ~$250 30G for $50 more - which? | |
| Richard | 12:56:42 | Penn Yan, NY | was working, shut down, when powered up, fans move a bit them stop | |
| Kim | 12:59:11 | Hamlin, NY | CD XP Home SP2 - won't recognize disc in drive - DVD works | |
| 2006-08-20 - 12 callers | ||||
| Chuck | 11:15:50 | Web | W2KPro registry "not working correctly" - clean install? - external drive - wants to copy IE favorites & email to it | |
| Bob | 11:28:01 | Pittsford, NY | backup - after creating a doc, back up? is it an ongoing process? what am I recovering if I create a recovery disk? | |
| Michael | 11:37:59 | Clarion, Iowa | tdurl.com/y - his talk show list - old equipment that W2K & XP can't recognize? Grab a program like VMWare, load old OS (98), activate the ports, and there you go! | |
| Mike | 11:43:11 | Buffalo, NY | abit KW7 motherboard - reports right proc, mem, then freezes "press F2 to setup" | |
| Bob | 11:53:04 | Rochester, NY | HP printer - when scan, the data are altered - formatting is changed - size, columns, etc. | |
| Lance | 12:16:54 | Rochester, NY | new XP on Acer notebook - trying to run DOS programs - how print to prn:? | |
| Marty | 12:23:39 | Niagara Falls, NY | Ubuntu | |
| Jim | 12:34:40 | Louisville, Kentucky | stumbled on us - love it! | 10 million procs start up w/ PC - how can I see what's starting? Which should we allow? | how do these things start up? | |
| Jerry | 12:47:30 | Henrietta, NY | new MacBook w/ SuperDrive - read 8x, write 4x - speed of the medium? | |
| Mary | 12:51:12 | Mumford, NY | "this copy of Windows is not Genuine" | |
| Tom | 12:56:53 | Rochester, NY | installing new CD drive - how set jumper? | |
| Matt | 13:00:13 | Pittsford, NY | correction: Jim from Louisville - MSCONFIG is confusing - autoruns from SysInternals - much more extensive | |
| 2006-08-13 - 10 callers | ||||
| Rick | 11:24:48 | Churchville, NY | Norton ran out - go to Mozilla & download safely? | |
| Frank | 11:26:34 | Rochester, NY | upgraded to XP from 98 - had bad install - set up FAT32 - reformatted - license | |
| Dave | 11:39:28 | Greece, NY | Linux - Windows easier | |
| Andrew | 11:49:29 | Ambrosia Software! -> people get a license code - if don't enter it, they have to get an updated code - they keep log - over half are pirated | ||
| Burt | 12:18:15 | Palmyra, NY | Linux - load Linux on a machine while Win still on? | |
| Rhonda | 12:29:07 | Geneseo, NY | trying to update Ad-Aware - when updates, freezes | |
| Dave | 12:32:37 | Rochester, NY | MBR infection - W2KPro | |
| Bob | 12:34:23 | Pittsford, NY | HP 8230 laptop - recovery disk - files waiting to be written to CD | |
| Barbara | 12:36:54 | Albion, NY | trying to read ecard - need plugin - took 12 hours - still not done - went into control panel - adobe - update? | |
| Gray | 12:39:33 | Farmington, NY | Mac - autorun CD??? | |
| 2006-08-06 - 16 callers | ||||
| Karen | 11:16:38 | Wayland, NY | new PC - how protect? | 6 mo ago - going thru files - loaded w/ porn | |
| John | 11:27:53 | Pittsford, NY | audio to PC -> convert to digital externally or internally? | |
| John | 11:37:43 | Greece | Mac Performa 6300 CD - need to change battery - self? | |
| Trudy | 11:39:44 | Greece, NY | popup - spy subtract | |
| Ginny | 11:49:48 | Pittsford, NY | AVG vs Norton - can download & try while have another AV on your system? | |
| Jeannie | 11:52:05 | cell | Road Runner to Mac - she has PC laptop | |
| Keith | 11:59:55 | Farmington, NY | Google Earth - didn't work on laptop - works great on desktop | router: w/ home net, can share files | |
| Scott | 12:19:49 | Geneva, NY | CD burner in HP pavilion - works in other PC, won't work in HP | |
| Lauren | 12:28:19 | Penfield, NY | deleted a word file from a flash drive | |
| Terry | 12:32:27 | Rochester, NY | Tango Problems | |
| Len | 12:35:47 | Fairport, NY | looking for new iMac - has old 98 machine - would like both machines on the net - Frontier - | |
| John | 12:44:12 | Bloomfield, NY | new HD - got a worm while reloading - Dell 8200 XPSP2 AgoBot.ch | |
| Dave | 12:49:55 | Lima, NY | Pavilion laptop - overheats - idles at 50C - goes to 70s when used - fan always on & off | |
| Bob | 12:54:25 | Livonia, NY | checksum area - date is very wrong | |
| Marcy | 12:56:49 | Rochester, NY | fed up w/ Publisher - PagePress - way better than Publisher - under $100 | |
| Bob | 12:59:05 | Webster, NY | Media Center PC - every once in a while loses ability to watch TV on it - can d/l guide - video error | |
| 2006-07-30 - 13 callers | ||||
| John | 11:27:53 | Greece, NY | Performa 6300CD - how increase memory? | |
| Steve | 11:38:30 | Webster, NY | re: Tango CD - getting laptop for school - before connect to Internet, want to get the CD - what's best way? | |
| Vito | 11:40:38 | Chili, NY | building new HD w/ XP - IrfanView 3.98 - when open jpeg, seems to be VGA mode | |
| Bob | 11:54:10 | Greece, NY | XP - missing Word feature - attempts to load feature - get disk & load it - he does that - happens 4 out of 5 times he starts Win | |
| Dennis | 12:11:39 | Honeoye, NY | HP Office Jet D145 - intermittent scanner failures - un/plug is their fix - doesn't work - un/reinstalled - HP says don't use surge protector | |
| Sue | 12:14:36 | Geneseo, NY | only dialup - been researching - what's the best option? | son has new Dell - college says it needs to have Ethernet - does it? | |
| Tom | 12:18:00 | Niagara Falls, NY | PC keyboard - get gunky & sticky after a while - dishwasher? | |
| Keith | 12:32:47 | cell | re: washing components - flushed his pager | can the average person change the fan in a laptop? change the RAM? has Works - likes it - | want to turn video tapes into DVDs - HP Media Center - how? | |
| Bruce | 12:35:35 | LeRoy, NY | Media Center - lifedrive not compatible | |
| Jeff | 12:40:32 | cell | re: Keith's Q - | |
| Jim | 12:49:27 | Webster, NY | 3 yr old Dell 2.4G P4 533 bus - socket 478 - higher front side bus speed processor work? | |
| Gerry | 12:57:10 | Rochester, NY | Music Match - keeps doing strange things - won't close, etc. - error, need to reload - have system disk from Dell | start thing at bottom - round funky thing - google desktop search | |
| Armond | 12:58:29 | Farmington, NY | hit F10 system recovery button - nothing current | |
| 2006-07-16 - 14 callers | ||||
| Andy | 11:25:02 | Rochester, NY | W2KPro - does the Tango - Norton System Works - home page redirected to MSN.COM - won't fix - did the Tango | |
| Chris | 11:28:33 | Canandaigua, NY | can't download Adobe Reader error 1316.A | |
| Rod | 11:37:58 | Rochester, NY | ZA - window for updates - wants to save updates into file | AC in bedroom - also computer on same outlet - when AC kicks on, will there be a drain on the power supply | |
| Lauren | 11:40:02 | Greece, NY | Lauren | |
| Keith | 11:48:53 | Farmington, NY | re: Ron - figure out the watts of the AC, divide watts by volts (120) which gives the amps - add up all the amps on the line & look at your breaker | do you have to dance the Tango in every user login? | |
| Sam | 11:59:51 | Greece, NY | what's a good computer to buy? | |
| Dan | 12:17:21 | Colesville, NY | W98SE - ZA update - won't work because it's 98 - | |
| Edgar | 12:20:52 | North Chili, NY | Inspiron - won't recognize it's plugged in | |
| Dave | 12:30:08 | Perry, NY | W98SE - finally networked w/ XP laptop - when startup SE, error 5733 - Protocol Manager | |
| Matt | 12:32:42 | Rochester, NY | Dad crashed hard drive - HP recovery disk - when reboot, "needs DLL files for kernel" | if put own corp copy on? | |
| Kip | 12:35:54 | Webster, NY | HD problem - Mac LC3 - sad face - won't start | |
| Monty | 12:39:29 | Rochester, NY | did restore from external HD - XPHome - program still didn't work - next day, booted normally, but no start, no icons, no desktop - reloaded XPSP1 - did repair - no problems | |
| Ross | 12:51:42 | Rochester, NY | ftp.bat.downloader virus | |
| John | 12:59:47 | Fairport, NY | loves DSL! Popcorn.net - | |
| 2006-07-09 - 19 callers | ||||
| Victor | 11:13:21 | Irondequoit, NY | 41 emails about eBay - saying you've listed purses for sale | |
| Bob | 11:19:06 | Buffalo, NY | d/l'd Norton 2006 - took 2002 out - can't send email or anything | |
| Bob | 11:33:52 | Pittsford, NY | HP Laptop - 8280 - | |
| Melissa | 11:37:41 | Rochester, NY | little sister's computer - Dell Inspiron 1150 - warranty gone a year - trouble started 6 mo ago - DVD/burner not recognized - could not listen, burn, nothing - iTunes - started running very slow - 11,000 songs - getting really hot | |
| John | 11:41:15 | Canandaigua, NY | Norton 2006 - Windows Restore & GoBack on simultaneously | |
| Tom | 11:51:30 | Penfield, NY | Ubuntu - trying to get the live disk to drive - ThinkPad P3 500 | |
| Richard | 11:57:06 | Angelica, NY | Mac - had Street Atlas | |
| Barbara | 12:03:54 | Albion, NY | WinME Dell - abandoned by Microsoft! What to do? | |
| Ron | 12:13:21 | Webster, NY | Dell - tower sounds like it's in overdrive - green lights - one stays on, the other blinks, when go to close down, hourglass stays on - Windows XP | |
| Lance | 12:15:11 | Rochester, NY | new laptop - XP Pro - want to run some old DOS programs | |
| Ronald | 12:20:04 | Rochester, NY | Gateway - 2 wks old - powerpack had to be replaced - gets really hot & shuts off - the problem is back - desktop | |
| Tom | 12:31:11 | Wolcott, NY | crashed - reloading - Media Players - | |
| Mike | 12:33:24 | Webster, NY | trying to control startup programs on Dell laptop - MSCONFIG - XP | |
| Fred | 12:35:22 | Penfield, NY | stinger safe? | |
| Jeff | 12:43:06 | Rochester, NY | build new PC - Athlon 64 - ordered Win64 - a lot of the drivers won't work, a lot of his programs won't work | |
| Joe | 12:45:41 | Buffalo, NY | 64-bit Linux | switching advice - one or two Win apps - WINE or PC emulators like QEMU | |
| John | 12:47:59 | Fairport, NY | AMD64 - trying to load Linux - d/l'd it to ISO | |
| Bob | 12:50:08 | Fairport, NY | run spybot regularly - finds the same over & over | |
| Joe | 12:59:12 | Rochester, NY | Vista - free VoIP phone in it? | |
| 2006-07-02 - 18 callers | ||||
| John | 11:15:54 | Webster, NY | IBM ThinkPad 600e - case broke - looking to replace it - choices very confusing - PowerPoint - need speed - where to go? | |
| John | 11:26:01 | Gates, NY | ext HD - XP Pro - was recognizing it as Drive E - thumb drive - now thinks it's drive F | |
| Dave | 11:32:12 | Hilton, NY | Gateway AMD 1.1G 5-6 yrs old - 768M - clean regularly Google Earth crashes machine - 64M Nvidia | |
| Dave | 11:35:44 | Greece, NY | danced the Tango - got CWShredder - run in safe mode? | |
| Carl | 11:38:47 | Fairport, NY | WinME - Tango helped - AMD Duron - still very slow - 128M RAM - Registry Mechanic - lots of games were on it | |
| Paul | 11:41:45 | Brighton, NY | when shut down - Thor Conn Wnd CLass | |
| Drew | 11:44:48 | Perry, NY | wireless laptop - "new wireless network detected - what do you want to name it" - named it home - now has few | |
| Phil | 11:51:18 | Rochester, NY | want new PC - wait for new Windows - and new chip | |
| Fred | 11:54:29 | Bergen, NY | HP Pavilion - bought printer - XPPro - can't get it to do anything | |
| Harold | 11:59:06 | cell | 58 yr old - only have one cuz small business man - Presario - Norton thing on there - keeps coming up on screen - SYM attack - got to close the program - can't remove it | |
| Steve | 12:16:08 | Orchard Park, NY | trying to install Firefox on 64-bit computer - NVidia GForce 6400 - cutting off part of the box in order to install | |
| Angelo | 12:20:04 | down in Georgia | had good success with the Apple folks - they say it's the directory structure, and he's getting Disk Warrior - tech said Disk Warrior is "infallible" | |
| Jack | 12:34:24 | Pittsford, NY | Firefox - when go to some Web sites, can't find it | |
| Nick | 12:35:59 | Spencerport, NY | wife wants to download a game from Pogo.com - according to Google, it's okay | |
| Bill | 12:45:23 | Henrietta, NY | error loading explorer.exe - must reload Windows | |
| Dar | 12:46:25 | Toronto | re: Carl | |
| Brian | 12:48:07 | Caledonia, NY | AOL - getting bouncebacks for email she never sent - also addresses she's never put in | |
| Justin | 12:57:27 | Henrietta, NY | downloading - caught in P2P | |
| 2006-06-25 - 14 callers | ||||
| Barry | 11:15:32 | Pittsford, NY | Dell - bought used - just out of warranty - would like to get the restore disk - how get one? | |
| Clyde | 11:24:30 | Rochester, NY | virus - redirects home page to a "security" site - popups window re: "security" antispywarebox.com | |
| Linda | 11:28:01 | Greece, NY | laptop to play poker online | |
| Lori | 11:44:11 | Albion, NY | Dell desktop XPHome - registry file failure C000218 | |
| Mark | 11:48:45 | Irondequoit, NY | DVD ROM drive - how hook up? - audio need Y jack? | |
| Ken | 11:49:54 | Rochester, NY | antivirus that works in safe mode? | |
| Eli | 11:59:03 | cell | been PC owner - thinking of Mac laptop | |
| moody | 12:15:05 | New Jersey | installing RAM - 2x512 - bought 2x1G PC3200 - blue screens - ASUS mbrd - works until plug in wireless adapter - gets driver not less than error - USBECHI.sys | |
| Dave | 12:17:54 | Spencerport, NY | Networking XP & 98 also Mac (currently working w/ 98) | |
| Dave | 12:19:43 | Lima, NY | HP Laptop - freezes irregularly - powers off - when power back up, get a 20 sec beep & no display - repower, works fine for a few days | |
| Dave | 12:32:08 | cell | updating Windows - scanning to see what he had - on dial-up - froze - shut it off - when rebooted, nothing's there - monitor is blinking | |
| Mike | 12:34:23 | Webster, NY | new iMac - would like to get wireless router - want to get Internet on all three - Linksys or Apple? | |
| Dar | 12:38:16 | Toronto | ME system - kept seizing up - no AV, no firewall, using IE - d/l'd Opera - PC runs flawlessly | got it cleaned - 15 viruses, 5K-6K spyware | |
| Ken | 12:57:26 | Farmington, NY | bought used machine - XP Pro - rename? - log in w/ no password? | |
| 2006-06-18 - 14 callers | ||||
| John | 11:14:40 | Canandaigua, NY | XP - mouse pointer - automatically selects a link | |
| Mike | 11:26:13 | Chili, NY | online financial stuff - error establishing encrypted connection | |
| John | 11:28:46 | Chili, NY | Dell Dimension 4700 XPHome - trouble running the tour in animated version | |
| Bob | 11:41:17 | cell | moved home movie to C: - 60.1G -> 32.1 - burned to DVD - deleted it, but didn't get back to room | |
| Amy | 11:46:49 | Rochester, NY | Happy Father's Day to Dave! | |
| Steve | 12:04:15 | Rochester, NY | USB swapping - sometimes the program won't stop to remove the USB device | |
| Ron | 12:12:05 | Albion, NY | when boot up, get msg: PUP found (McAfee) - cannot be removed | |
| Ray | 12:15:28 | Brockport, NY | how get into Safe Mode? | online banking - copy statement - paste to Word - looks like a paragraph, not a bank statement | |
| Burt | 12:17:17 | Palmyra, NY | wants laptop for fleet maintenance - Panasonic ToughBook? | |
| Lance | 12:19:31 | cell | Firefox - archived programs - click on Listen - fatal error - program terminates - older version didn't do that | |
| Erik | 12:32:05 | cell | XPHome & MacBook w/ latest OS - trying to network - can see shared folders from PC - able to network PC w/ other PCs in house, but cannot get from Mac to other PC - username/password not accepted | |
| George | 12:37:07 | Penfield, NY | XPHome RoadRunner startup from cold - once Windows logo disappears "Windows is starting up" for 5 mins, then get login window, then 3 or so minutes until ready to go | |
| Dan | 12:39:29 | Rochester, NY | monitor - XP - lower half white, upper half blue | System 6 opens on desktop | |
| Mark | 12:56:01 | Irondequoit, NY | Aptiva - noisy hard drive - changed out the HD - icons are all large & grainy | |
| 2006-06-11 - 16 callers | ||||
| Brian | 11:25:18 | Caledonia, NY | trying to put Prom videos - Mac G4 1.3GHz - iMovies, iDVD, etc. - when burn DVD, only first video has sound | |
| Mike | 11:27:37 | Rochester, NY | bought video game - graphic driver not compatible | |
| Rick | 11:35:39 | Albion, NY | Gateway w/ 932 Lexmark printer | |
| Mateo | 11:38:03 | Oakfield, NY | how do you switch hard drives in iBook? | |
| Will | 11:48:52 | Fairport, NY | special characters in Word? | |
| Jon | 11:50:07 | Webster, NY | switched to Mac - network - has one PC laptop - can't get on the network | |
| Ken | 11:59:16 | Rochester, NY | HP - motherboard died - HD in other machine - needs a password | |
| Matt | 12:16:40 | Rochester, NY | Knoppix boot - when go to NHL.com - have to d/l Windows media player | if put Windows on half of MacBook, can I run Knoppix live? | |
| Bill | 12:19:58 | Rochester, NY | if use Thunderbird, how bring mail from Yahoo! into Thunderbird? | |
| Bob | 12:29:14 | Rochester, NY | doing online banking - not touching keyboard - HD started racing - browser progression bar increasing - shut off the power to the DSL | |
| John | 12:32:21 | Orchard Park, NY | Office 2K - file used to give drop-down w/ last 9 files used - now, can't see them at all. Tried to run repair, but nothing happened. | |
| Ed | 12:35:42 | Henrietta, NY | better: Mac or PC? | icon that disappears - how do you get that back? | |
| Ken | 12:38:52 | Nunda, NY | XPHome - VCLSID | |
| Ron | 12:49:24 | Honeoye, NY | 98 - new PC? - faster on dialup? | pull it out & set it up for no Internet access? | |
| Lance | 12:56:43 | Rochester, NY | why does Tango take so darn long? | |
| Bob | 12:59:17 | Rush, NY | downloader AUX trojan -> need haxfix | |
| 2006-06-04 - 12 callers | ||||
| Phil | 11:15:20 | Buffalo, NY | external Firewire drives - Mac OS - if move large files or large folders - after command is complete, it seems to still be in use | |
| Tim | 11:24:51 | Rochester, NY | Amateur photog - burns DVDs w/ JPEGs - worked fine until 2 wks ago - 50th wed anniv - can't read it | |
| Charlie | 11:28:00 | Rushford, NY | laptop freezes - boots, Start menu won't open - safe mode - start menu works - did some parts of the Tango - corrupt CD drivers | |
| David | 11:37:41 | Fairport, NY | Powerbook - startup disk almost full - doesn't know how to clear it | |
| Connie | 11:48:12 | Perry, NY | answer for Tim - when her husband burns DVD, one won't take anything faster than 8 speed - if put in 16x, get error message | |
| off-air | 11:54:53 | can't download Stinger | ||
| Gary | 12:05:36 | Rochester, NY | SONY camcorder -> DVD - HD first? miniDVs | |
| Diane | 12:18:44 | Gates, NY | Quicken - has all he checks - started adding/subtracting at random - got them on the line - last backup was 5/9 - reconcile didn't back up either! | |
| Lee | 12:32:38 | Rochester, NY | issue w/ DSL - Thunderbird - Firefox - last Tuesday | |
| Denny | 12:37:54 | Perinton NY | going from dialup to Frontier - MacG4 - will he go crazy -> 256K w/ bells & whistles? | |
| Gary | 12:50:35 | Rochester, NY | re: Frontier mail - same problem | how create Adobe form? | |
| Jim | 12:59:04 | LeRoy, NY | Norton 2006 - problems? | |
| 2006-05-28 - 8 callers | ||||
| Dan | 11:16:36 | Brighton, NY | Mac OS X - Eudora - Password issue - RR reset it, works fine on Web, won't work in Eudora. Wants to have Eudora forget the old password and learn the new one. | |
| Barry | 11:39:15 | Pittsford, NY | video iPod - can d/l TV shows from iTunes - 200K - look great on iPod - can run them on TV? called last week & knows could buy cable - how good will that look on his TV? | |
| Fred | 11:47:59 | Rochester, NY | Safari - Mac - can Admin disable "clear history" for users? | |
| Hank | 11:49:58 | Henrietta, NY | RealPlayer - obnoxious - what to do? | |
| Bill | 12:44:33 | Atlanta, NY | old laptop - Compaq - W95 - if put Linux - more nimble? | |
| John | 12:47:19 | Rochester, NY | W2KPro - spybot - threat found in command service - click to repair - IDs 3 reg keys - cleaned one - reboot - rescan - still three keys - says it's going to close command svcs - should go to command control panel | |
| Bill | 12:49:25 | Rochester, NY | when start, get blue Dell pic - then black, then in white - all kinds of info, model, etc. - then "DEL to continue" - then boots - how get rid of that? | |
| Phil | 12:56:23 | Pittsford, NY | Linksys G to replace B | |
| 2006-05-21 - 14 callers | ||||
| Bob | 11:24:44 | Rochester, NY | Western Digital USB HD - sftwr for PC so there's be a password? - go to Web site - what??? | |
| Mike | 11:28:52 | Webster, NY | Outlook - import contacts via Excel - now whenever go to check email, locks up & pegs his resources | |
| Mike | 11:40:00 | Rochester, NY | work in IT - hard time convincing Firefox & Linux | |
| Gil | 11:49:49 | Rochester, NY | old 1800MHz machine Tyan mbrd - replace mb, leave drives - trouble? | |
| Melissa | 12:05:47 | Brockport, NY | on gamer - window would minimize "out of nowhere" - tried everything - new memory, new video card - new monitor - still having minimizing problems | |
| Scott | 12:20:32 | Avon, NY | d/l'd Fx, Tbrd, how dump IE? | passwd protected PDF files become a problem | |
| Tony | 12:29:45 | Webster, NY | new PC - wait for Jan? | |
| Barry | 12:31:15 | Pittsford, NY | iTunes, iPod, can burn, all works - can also use iTunes for TV shows - bought a couple - can't burn 'em to DVD | |
| Paul | 12:35:36 | cell | wireless - 2 PC - host keeps crashing when get on inet or print - does not crash when doing email | |
| Bob | 12:36:59 | Henrietta, NY | another Everquest player! re: Melissa - us_ | |
| Wayne | 12:44:26 | Irondequoit, NY | buddy has iPod/iTunes to do Podcasts - Podcast Aggregators? | |
| Steve | 12:46:46 | Rochester, NY | old printers & old fax - anyplace that will recycle them? | |
| Doug | 12:53:28 | Rochester, NY | Thnkpad - DVD - when playing DVD, uses WinDVD - also WinMedia - plays, shows up, but when try to project, pic doesn't transfer | |
| Barb | 12:58:51 | Marilla, NY | Dell - black screen, sometimes says invalid config - can't click on anything | |
| 2006-05-14 - 15 callers | ||||
| George | 11:27:53 | Webster, NY | Linux - old PC - needs to wipe old drive - d/l Linux to CD, wipe? | |
| Barbara | 11:37:26 | Rochester, NY | .eml attachments open in NotePad | |
| Don | 11:39:29 | Greece, NY | eMac 10.3 had dialup, hooked to RR - getting nothing | |
| Milt | 11:47:48 | Rochester, NY | Dell 9300 laptop - boot takes 5 mins between desktop coming up & icons appearing | |
| Walter | 11:49:57 | Greece, NY | retailer has low price 98 -> XPHome - if corrupted, need to reload 98 first? 600MHz, 512M | |
| Dave | 12:19:50 | Old Forge, NY | Adobe update messed up - System Restore didn't work - XP | |
| Patty | 12:23:01 | Rochester, NY | IE Beta 7 - XP - when open, can't get past the main page | |
| Ben | 12:26:35 | Perinton, NY | G4 laptop - dialup - DVD SuperDrive replaced for $700 worth of labor | |
| Patty | 12:31:52 | Kendall, NY | can't play DVDs any more - problem w/ copyright protection | |
| Steve | 12:35:53 | Fairport, NY | did MSConfig - W2K - can't find msconfig | re: DVD - P3 800 - when put DVDs in, is there a minimum RAM, etc. you should have? | |
| Al | 12:37:13 | Webster, NY | new PC - Firefox - can't find media players | |
| John | 12:38:51 | Canandaigua, NY | W98SE - buying new - which version of XP will run Office 97? | |
| Jeff | 12:49:04 | Rochester, NY | virus? run spybot/adaware - AVG picks it up - says it heals it - when start back up, it's back | |
| Colleen | 12:57:05 | Perry, NY | QuickTime video - tried to burn digital camera video clips, when tries to read it "no disc in the drive" | |
| Andrew | 12:59:24 | Irondequoit, NY | laptop for college | |
| 2006-05-07 - 14 callers | ||||
| Rob | 11:14:49 | Rochester, NY | 2 computers, DLink router - when phone rings, cuts them both off | |
| Penny | 11:25:34 | Warsaw, NY | d/l'd ebook- PDF - blank screen, then back to desktop | |
| Dave | 11:38:09 | Fairport, NY | WEP or WPA wireless encryption - how to tell? | |
| Robert | 11:39:24 | Spencerport, NY | keeps coming up w/ connecction window - have RR - wants to dial out - changed to never dial a connection | |
| Zack | 11:49:00 | Brighton, NY | HD failure on XP laptop - imp files backed up - when repl'd HD, they ghosted it - big "recovered data" file - redundant files are in it - cherry pick? | |
| Brian | 11:55:29 | Caledonia, NY | Mac - AOL - occasionally, see names of email, but no body - sign off/on fixes the problem | |
| Andrew | 11:59:57 | Rochester, NY | Ambrosia Software - Mac viruses - VERY badly written | |
| Mike | 12:15:37 | Perinton, NY | W2K Laptop - ~ every 5/10 mins - some random wav file plays | |
| Steve | 12:19:18 | Rochester, NY | can't add a printer on XP - spooler won't keep running | |
| Joe | 12:31:08 | Chili, NY | laptop - blue screen | |
| Terry | 12:36:08 | Rochester, NY | truck driver - wants a laptop | |
| Barb | 12:43:46 | Marilla, NY | Norton expired, tried to get AVG - on desktop - when double-click - | |
| Ron | 12:49:31 | cell | 2 - company laptop & desktop - has MP3 player - loaded songs/CDs onto laptop - wants to move all the personal stuff onto the desktop - put MusicMatch - sync'd - nothing - can't move from MP3 to tower? | |
| Terry | 12:58:16 | Ontario, NY | re: wifi - offshore in a boat? | |
| 2006-04-30 - 11 callers | ||||
| Billy | 11:17:42 | Rochester, NY | which laptop? | |
| Dennis | 11:19:23 | Rochester, NY | Norton wants to charge him extra to remove a spyware! | |
| Al | 11:41:15 | Rochester, NY | spyware detection/removal - Acronis? | |
| Pat | 11:53:06 | Newark, NY | Norton 2004 - due to renew in July - can renew 2004 but NOT update to 2006? ZoneLabs - | |
| Mark | 12:16:06 | Chili, NY | laptop changes color - black becomes red, etc. | |
| Chris | 12:28:09 | Canandaigua, NY | could not open from My Documents - had this trouble for a couple of weeks | Data Miner | |
| Lance | 12:32:33 | Rochester, NY | programming languages - BASIC, assembler, Pascal, C, - wrote assembly programs to turn off the keypad during bootup | |
| Jeff | 12:37:01 | Avon, NY | USB Flash Drive - doesn't show up on My Computer in her user - shows up fine in his user - XPHome - she's an admin | |
| Coleen | 12:49:13 | Perry, NY | good CDs - gold? | |
| Claude | 12:56:08 | Rochester, NY | data encryption - wireless - WEP - how change to WPA? | |
| Frank | 12:59:32 | Fairport, NY | XPPro - McAfee unexpectedly quits - disabled - Tango - no problems - will restart, but stops again after a random time - | |
| 2006-04-23 - 15 callers | ||||
| Bill | 11:15:35 | Manchester, NY | what's with this Win32 host process? | PC, Mac, Canon printer, router - would like to put the printer on the router so both can use it | |
| Dan | 11:28:16 | Marion, NY | Firefox & Netscape - no flash - it comes up with a QuickTime logo | |
| Vito | 11:38:22 | Chili, NY | PictureIt! 2001 - 2735shoebox.dll error - c:blahblah - delete the shoebox folder | |
| Ed | 11:48:25 | Fairport, NY | My Computer/Drives/filefolder - want to copy - highlight, copy doesn't work, move hangs | |
| Al | 11:54:39 | Grand Island, NY | Restore - doesn't work - when click on System Restore | |
| Marcy | 11:56:35 | Rochester, NY | it's a corruption caused by the update - AVG found shell32.dll had been changed KB908351 | |
| Bill | 11:59:58 | Fairport, NY | stinger update - following update - turning off system restore on all drives | |
| Jim | 12:29:22 | Fairport, NY | ME - can only boot in safe mode - if boot normally, only get a grey screen | |
| Dan | 12:31:52 | Henrietta, NY | Norton AV 2006 - missing components from DLL | |
| Bob | 12:33:31 | Rochester, NY | issue saving files in Microsoft Office | |
| Howard | 12:36:44 | Pittsford, NY | installed printer - took over the printing - can't use the other printer - canon | |
| Ginny | 12:38:33 | Pittsford, NY | upgraded from Office 97 to 2003 - used to be Outlook Express, now gets Outlook | |
| Paul | 12:46:50 | Livonia, NY | icons on desktop - every time reboots, things are rearranged | |
| Will | 12:49:27 | Fairport, NY | OE will not allow to send msg out | |
| Dick | 12:58:07 | Greece, NY | Thinkpad - won't go into standby - can't get screensaver | |
| 2006-04-16 - 14 callers | ||||
| Bob | 11:14:18 | Walworth, NY | Win64 trial version - removed, but still on the option | |
| Jay | 11:25:11 | Rochester, NY | when start up, restarts about six times before he can use it - about an hour into the session, it starts restarting again | |
| Steve | 11:41:29 | Greece, NY | 10 yr old computer - how best to dispose of it? | |
| 11:43:40 | ||||
| Jerry | 11:50:27 | East Rochester, NY | want to get some digital equipment- camera, video, etc. wants to connect to laptop - what do you recommend? also output for video out for drop camera | |
| Dan | 11:55:59 | Geneseo, NY | XPHome - firewall off - keep getting security box that comes up - turn it off? | |
| Ed | 12:24:25 | Webster, NY | desktop - ME - on boot: McAfee not installed or missing info - reinstall | |
| Peter | 12:28:19 | Fairport, NY | error: explorer caused fault in Kernel32.dll - won't close | |
| Rich | 12:32:53 | Rochester, NY | XPHome - new w/ XPMediaCenter - on internal network - won't talk to each other - both talk to the Internet - installed NWLink | XPPro - want to move to another machine - "access denied" | |
| Mike | 12:35:15 | Avon, NY | last week - CD w/ SONY - their virus | |
| Roger | 12:37:12 | Irondequoit, NY | XPHome - Tango - run for each profile? - two accounts - one for admin, one for Roger - still run on both? | |
| Dave | 12:40:08 | Rochester, NY | burned 9 CDs about a year ago (Nero) - on 3, can only read the names of the folders, can't get the info | |
| Mark | 12:55:28 | Caledonia, NY | new desktop - comes w/ McAfee - bought Norton Security 2006 | |
| Mike | 12:59:23 | Rochester, NY | who, what, where, cost, Linux box | |
| 2006-04-09 - 18 callers | ||||
| Tom | 11:15:43 | China | just outside Beijing!!! - want to copy VCR tapes to DVD - how best? Have vid cap card - 2.6GHz - 512M | |
| Mike | 11:24:03 | Gates, NY | off IE? | |
| Mike | 11:27:46 | Gates, NY | java - in Mozilla | |
| Dave | 11:45:18 | Lima, NY | laptop - HP - XP - error message - consistently the same error - even after reformat - took 4G drive out of other machine & it boots - is it fixable? | |
| Bruce | 11:46:55 | Canandaigua, NY | have to install firefox on multiple machines, or share? | |
| Debbie | 11:49:55 | Webster, NY | print preview - checked, but doesn't do it - now stuck on custom - Canon printer driver | |
| Rob | 11:55:27 | Rochester, NY | Mac AV - recommendations? | |
| Dan | 12:14:28 | Rochester, NY | XP - when boot, folder system32 always shows up even before "get to home page" | |
| Rick | 12:16:38 | cell | how long should a normal install of linux/etc. take? | |
| Jason | 12:19:45 | Irondequoit, NY | bought laptop online - HP - XP Pro - can't run live updates - MS thinks its bootleghttp://securitytango.com/news.php | |
| Steven | 12:27:50 | Kendall, NY | Tango - went to d/l the files - did the first step - d/l'd stinger - whenever try to run it, says it's not a valid Win32 app - XP | |
| Jeff | 12:29:21 | Rochester, NY | JVC HandiCam w/ 30G HD in them - heard anything bad? | |
| Ann | 12:32:39 | Fairport, NY | black monitor - total - can't get anything - light is green - 9 yrs old | |
| Chuck | 12:35:43 | East Rochester, NY | "blind as a bat" - daughter going to set him up w/ wireless - would screenreader read iTunes? doesn't seem to | |
| Ron | 12:38:12 | Webster, NY | likes Outlook - when attempt to send new email - press TO: button - opens address book - would prefer it opens contact folder | |
| Bob | 12:49:57 | Webster, NY | MP3 player - daughter - music CDs are not being recognized - only one of the CDs was recognized | |
| Bob | 12:50:22 | Webster, NY | monitor goes from green to orange | |
| Jack | 12:57:36 | Hilton, NY | ZoneAlarm or Windows firewall? | |
| 2006-04-02 - 13 callers | ||||
| Bill | 11:15:24 | Honeoye, NY | Microsoft lawsuit | |
| Keith | 11:19:30 | cell | found a laptop in the trash | |
| Lynn | 11:30:01 | Rochester, NY | Firefox & Tbird! Tango! Trend Micro AV - son has it, can't run IE or OE - when NOT running Trend, CAN run them! | |
| Colleen | 11:39:41 | Perry, NY | laptop - yesterday, nothing happened when tried to turn it on - machine was running, but screen black - today, booted normally - April Fools? | |
| Bob | 11:49:14 | Greece, NY | longtime Firefox user - went back to IE - could not use Firefox because of invasion by another search service called ABOUT - home page came up & when you did anything, sent you to about - anything you did w/ normal Firefox left you w/ a GIF image of Firef | |
| Bill | 12:03:24 | Rochester, NY | installing XPHome SP2 - every time he installs it, nothing works right | |
| Rick | 12:18:31 | Churchville, NY | Norton AV - opened an email by mistake - it seems to have disabled his AV | |
| Ron | 12:21:03 | Rochester, NY | Quicken DOS - can back up on floppies, but not onto CD | |
| Jim | 12:35:59 | Greece, NY | 78 yr old father - PC taken over by viruses or whatever - spyware quake | |
| Rich | 12:39:29 | Rochester, NY | new P4 XP Media wants to copy from old 98 machine connected by USB - recognized, but no drive letters assigned nor able to read files - connected drive via ATA - found it, but can't read it | W98 Lexmark 75% of page then stops | |
| Eric | 12:49:49 | Hilton, NY | 2nd HD for backup - using Chronos True Image 9.0 - need sep backup disk? - XP | |
| John | 12:56:53 | Pittsford, NY | archiving huge library of VHS video tapes - got to write them to DVD video got to save the video file for later use to make more DVDs also view them via the Web | |
| Dorothy | 12:59:06 | Honeoye Falls, NY | Pogo Games - after installing Norton antispyware, games don't play - Java not found | |
| 2006-03-26 - 17 callers | ||||
| Victor | 11:13:41 | Irondequoit, NY | If I want to restore backed up data, how? | |
| Doug | 11:16:28 | Hilton, NY | How use Firefox in AOL? | |
| Gary | 11:26:20 | Canandaigua, NY | what AV etc? | |
| Rod | 11:31:37 | Rochester, NY | IE - RR says he's a spammer - many other popups, also combo.exe | |
| Bruce | 11:36:09 | Canandaigua, NY | started to load Firefox, but toolbar would not download | |
| Dan | 11:39:29 | Greece, NY | ||
| Gale | 11:56:28 | Rochester, NY | AOL - update? | |
| Jack | 12:15:55 | Goshan, NY | home-built computer, very slow to boot | |
| Phil | 12:18:16 | Fairport, NY | copy files from folder to folder, roxio tries to run | |
| Chris | 12:21:08 | Rochester, NY | hobbit.ru virus, can't delete it | |
| Debbie | 12:28:11 | Webster, NY | preview before printing doesn't work any more | |
| Mike | 12:34:14 | Buffalo, NY | need a better monitor? | |
| Thomas | 12:35:20 | Newark, NY | Thunderbird, problems sending/receiving email | |
| Heather | 12:52:13 | Brockport, NY | SecurityTango, stinger not found in safe mode. | |
| Art | 12:53:57 | Hamlin, NY | Crashed, Restored, lost personal documents | |
| Bill | 12:57:40 | Bath, NY | Restore CD not working, NAV live update won't work | |
| Ed | 12:58:59 | Rochester, NY | hard drive failed, told bios wrong settings. | |
| 2006-03-19 - 17 callers | ||||
| Phil | 11:19:00 | Rochester, NY | Web browser - Mozilla - ZoneAlarm - when PC sits for a while, Tbird or Ffox can't get to the net - on DSL - XP SP2 | |
| Laurie | 11:27:46 | Webster, NY | static v dynamic IP | |
| Phil | 11:35:21 | Honeoye, NY | how get the Tango bits to run automatically? | |
| Rich | 11:37:50 | Rochester, NY | does Tango - has all the bits & updates them - NIS suite - got malware anyway | |
| Dave | 11:39:51 | Rush, NY | XPHome - 4 users - all 4 admins - desktop wallpaper - two can put whatever they want up - two others seem linked in some way - | |
| John | 11:50:03 | Rochester, NY | backing up - never did it - how? | |
| Ed | 11:58:37 | Rochester, NY | old ME system - need a system that can do email/google/etc. | |
| Bob | 12:16:14 | Greece, NY | sick modem - dialup - 45-50Kbps usually - over the last month, v slow to connect - 24-21-12Kbps - while online, can disconnect or freeze for a few seconds | |
| Fred | 12:20:16 | Chili, NY | Mac - thumb drive - G3 -> G4 - icons have changed & it doesn't open | |
| John | 12:26:53 | Byron, NY | HP Pavilion - ME - crashed - window root/system32/hal.dll | |
| Ed | 12:33:44 | Hermitage, NY | Dual Proc - video surveillance system - as the disk gets full, deletes old stuff - 185G of pics - reformat the area/delete/ what? | |
| Charlie | 12:37:53 | Geneva, NY | Thunderbird - takes forever to load up | |
| Mark | 12:44:37 | cell | Outlook - Holidays | |
| Caleb | 12:47:08 | cell | Linux on any computer? - older MEt | |
| Mike | 12:49:43 | Lakeville, NY | Mac - AV software - what's free? | |
| Ernie | 12:56:56 | Shortsville, NY | access home PC from on the road - PCAnywhere? GoToMyPC.com? | |
| Kent | 12:59:20 | Webster, NY | WAN - mail server? | |
| 2006-03-12 - 14 callers | ||||
| Bill | 11:16:11 | cell | switched from AOL to Netscape - when try to send photos via email - takes forever to download & then it never sends | |
| George | 11:18:48 | Penfield, NY | CanoScan? toolbox - copy icon - shuts down toolbox completely - XP - changed printer: Epson to HP | |
| Ron | 11:37:55 | Rochester, NY | XP - Netscape 7.2 - problems w/ To; & CC: - protocol error | |
| Dave | 11:40:37 | Rochester, NY | A+ class - lot of dirt & dust in PCs - what's the best way to clean them out? | |
| John | 11:48:00 | Penfield, NY | updated XP to SP2 - lost use of CD/ROM & DVD driver - SONY VAIO - finger pointing | |
| Ernie | 12:13:10 | Perinton, NY | P3 system - trying to upgrade to XP - SCSI HD - SCSI CD - reformatted HD - half-way thru install - DI386ASMS error message - | |
| Janice | 12:17:08 | Rochester, NY | Desktop & laptop - whenever get a phone call wireless goes out | sometimes mouse stalls or won't move | |
| Carolyn | 12:32:44 | Greece, NY | went from CRT to LCD - dotted line going across the screen - comes & goes | Firefox - after 1/2 hr starts to freeze up | |
| Don | 12:35:28 | Rochester, NY | delete temp Internet files - new Dell XP - older w/ 98 - does Tango - McAfee online - when try to delete temp Inet files - either IE or temp folder - couple weeks ago, it takes longer for tango to run on older computer | |
| Chris | 12:38:31 | Cohocton, NY | Zango - devmgr - 4 unknown - 1394 bus - 98 | |
| John | 12:48:20 | Hilton, NY | XP - had Panda Platinum Security - trying to install McAfee Security Suite - still detecting Panda & won't install | |
| Tim | 12:49:49 | Greece, NY | HP w/ XP Pro - Sony CD - warning - only 3 copies - installed something | |
| Mike | 12:56:32 | Webster, NY | kVM | |
| Glen | 12:57:47 | Penfield, NY | DVDs he made - wants to reedit them | |
| 2006-03-05 - 6 callers | ||||
| Richard | 11:13:50 | Rochester, NY | HP Notebook - 15" screen - screen is larger | |
| Jim | 11:18:55 | Rochester, NY | from Norton 2006 to Norton Internet Security - every time he sends an email, it scans the email - each scan doesn't stop, so he can end up with hundreds of scans on screen at the same time | |
| Scott | 11:35:22 | Chili, NY | VAIO XP - AOL - uninstalled - win32 error - whenever start get scandisk check all temp files are cross-ref'd - has to skip the scan | |
| Bill | 11:38:15 | Honeoye Falls, NY | mbrd on 6-yr-old Dell fried; ME gone! XP on new Dell - Tbird & Ffox - McAfee, EZArmor - too much protection? | kill temp files automatically? | |
| Preston | 11:40:25 | Rochester, NY | Norton Internet Security - when run Spybot, says Win Sec Firewall Notify is a problem | scratched LCD - ruined for life? | |
| Brian | 11:53:11 | Rochester, NY | Dell - 2nd machine - wireless - worked fine - suddenly stopped - would NOT connect - un/reinstalled - nothing | primary machine: dropped hard drive w/ boot partition - can't set Eudora as primary mail | |
| 2006-02-26 - 18 callers | ||||
| Bob | 11:15:29 | Penfield, NY | tried cleaning out Norton Pro so could install other AV - couldn't do it - went into files & removed anything w/ Symantec or Norton attached to it | |
| Darrell | 11:23:27 | Gates, NY | reformatted & reloaded 98SE - wks fine - when shuts down, shuts down immediately | |
| Steve | 11:26:39 | Henrietta, NY | Mac 9.2 - | |
| Rich | 11:28:01 | Livonia, NY | new monitor - playing w/ adjustments - "all of a sudden" the computer went off & he can't restart it | |
| Linda | 11:38:36 | Greece, NY | DSL vs. Cable - pros & cons | |
| Rose | 11:41:11 | Lyons, NY | prefetch? | |
| Lynn | 11:52:04 | Clymer, NY | lost part of task manager - only thing left is send message in lower right corner of one of the pages | |
| Ron | 11:55:56 | Avon, NY | blank recording - - or + - never took off - CD or DVD? | |
| Annie | 11:59:04 | Fairport, NY | first computer - public wireless - concerned w/ security | |
| Tom | 12:18:12 | Canandaigua, NY | 2 yr old XP Home HD starting to get noisy esp. during startup - can I replace myself? | |
| Mark | 12:20:52 | Webster, NY | Alfa Cleaner - ????? | |
| dan | 12:27:47 | Ontario, NY | time changes on his PC - always says 4:20 | |
| David | 12:32:06 | Lima, NY | startup: "connection to server has been reset while pages are loaded" - XP Home - Firefox - 56K to Frontier | if connection is good, best is 24K | |
| Rich | 12:35:01 | Rochester, NY | P4 1.8GHz 5 yrs old 768M RAM XP Pro - every so often, when reboot, machine comes to black screen - only way is to use Norton or any CD - has to repartition the hard drive | USB Photosmart printer - every so often, doesn't recognize it - can usually recon | |
| Matt | 12:38:17 | Gasport, NY | had virus on laptop - teenagers - gets gradually worse - | |
| John | 12:48:46 | Ithaca, NY | iBook - won't boot | |
| Jim | 12:51:07 | Lima, NY | NMI parity check error - XP - coming up at shutdown - blue screen | |
| Marie | 12:59:51 | Victor, NY | iBook - iMac - want to back up both - ext HD - what's the process? | |
| 2006-02-19 - 17 callers | ||||
| Dave | 11:29:22 | Penfield, NY | Many different processors - please explain | |
| Mike | 11:40:12 | Greece, NY | Tango - Spybot - 3 programs - fixes 2 - alt.net setting registry keys - nothing done | |
| Matt | 11:48:35 | cell | dropped iPod into water - screen is just sort of hazy grey - any hope? | |
| Steve | 11:51:27 | Fairport, NY | images via email - xp home - 56K modem - text no problem - try sending image - SMTP server error - | |
| Keith | 11:58:22 | Farmington, NY | Opera user - great product - using older version - if try to upgrade - will it retain bookmarks? | re: Matt & his iPod - Keith had a similar problem w/ his pager | |
| Jerry | 12:02:44 | Greece, NY | W2KPro - firefox can't send email thru Yahoo | |
| Irene | 12:15:10 | Pavilion, NY | wants to change from IE to Firefox - how? | |
| Jim | 12:19:11 | Irondequoit, NY | Thanks | Norton Internet Security - DSL - CA software?? | |
| Steve | 12:21:53 | Fairport, NY | when to replace the battery in a desktop? | |
| Dana | 12:29:49 | Pembroke, NY | looking for 20something inch LCD TV to be used primarily for computer monitor - what type of connector am I looking for? | |
| Dick | 12:31:37 | Perry, NY | Compaq Presario 98SE - dialup surfing - when try to open link in new window, comes up 3/4 size screen | |
| John | 12:36:42 | Greece, NY | opinion on hardware - has Sempron - what's better? AMD better than Intel? ASUS okay? | |
| Dave | 12:39:39 | cell | firefox - AOL - | updates? | Ad-Aware - same stuff keeps showing up | |
| Tim | 12:45:13 | Pavilion, NY | Irene's husband! How to know what the kids are doing online? | |
| Charlie | 12:48:34 | Geneva, NY | intermittent monitor blackouts | |
| Peter | 12:50:33 | Pittsford, NY | firewall XPsp2 windows firewall keeps turning itself off | |
| Alan | 12:57:07 | Victor, NY | Outlook - on two computers - one PC gives option of how many items in each folder, new mail coming in - can't see that on the other computer | |
| 2006-02-12 - 15 callers | ||||
| Tim | 11:27:38 | Romulus, NY | Radon video card - blanks the screen - PCI | how prevent XP firewall from talking to you? | |
| Jim | 11:29:01 | Rochester, NY | bought emachine 5 yrs ago - has printer, Frontiernet.net, who talk to? | |
| JD | 11:46:05 | Irondequoit, NY | had free Symantec - has run out - now freezes when try to update - Win98 | |
| Mike | 11:50:53 | Lima, NY | trying to fix a 98SE machine w/ Tango - got to step four - runs stinger and the system blue screens | |
| Bill | 11:56:37 | Manchester, NY | DVD/CD writer - can read anything, but won't write - says it is, but doesn't - no error - tried several programs | |
| Sal | 12:12:46 | Fairport, NY | re: Intel Macs - the problem is in the 1171 build - reduce the colors from millions to thousands | |
| Mike | 12:16:00 | Avon, NY | security/passwords - okay to have windows remember my passwords? | |
| Joe | 12:17:18 | Batavia, NY | ME - no sound for about three months | |
| Larry | 12:20:21 | Honeoye Falls, NY | backed up, installing XP - trying to get Outlook Express 6 to work | |
| Karl | 12:33:03 | Victor, NY | 250G NAS drive - secure? | |
| Rob | 12:36:36 | Erie, PA | Webmail - attachments shut down his browser - Mozilla, Firefox - doesn't happen w/ IE - | |
| Brian | 12:46:10 | Fairport, NY | followup: Firefox wasn't opening - XCOM: event receiver | |
| Bill | 12:48:24 | Rochester, NY | Tango - Mozilla - went to update McAfee Security Suite - wasn't able to - couldn't ujpdate - IE locked - report the error to MS | |
| Steven | 12:54:34 | Chili, NY | DVD/CDR 6 mo old - first time using DVD to play movies - snd works for games, CDs, but no sound when playing movies | |
| John | 12:58:50 | Greece, NY | when playing CD, music cuts out when typing 1G RAM doesn't cut out in Word, but does in PrintShop when putting in text box NVidia GForce 4600 | |
| 2006-02-05 - 19 callers | ||||
| Brian | 00:00:00 | Scottsville, NY | can't load OS on computer - ~ 3 wks ago, got a virus - used AVAST - found it, couldn't elim it - turned off PC - when turned on, had trouble w/ WinXP - HP Pavilion 9870 - figured to wipe & reinstall ME - but modules kept closing Windows - stop code 0x000 | |
| John | 00:00:00 | Greece, NY | called a week or 2 ago - save or run? We said save. Google Earth: please upgrade - he saved - where's the best place to save? | |
| Ron | 00:00:00 | Rochester, NY | what's diff btwn + & - CDs? | email - how best to save pictures that come in email? | |
| Tom | 00:00:00 | Rochester, NY | MP3 player via USB - seems to be connected - MyComputer is removable drive E: - save song there - no removable drive E anymore | |
| Sherwin | 00:00:00 | Webster, NY | XP - admin password wouldn't work - in winlogin - if press numeric key, get accented char - need to hold shift to get number | |
| Angelo | 00:00:00 | Irondequoit, NY | in network box Win2K local area cable disconnected - Norton 2K6 | |
| Chris | 00:00:00 | Rochester, NY | doing Tango - shut down all programs - bkgnd had changed - powered off, but now won't accept any passwords - reset the passwords - Peter Hagan Linux utils | |
| Nick | 00:00:00 | Henrietta, NY | when boot: config error - line missing in 14 - himem.sys missing - Win98SE | |
| John | 00:00:00 | Penfield, NY | Tango - 1st time - did Stinger - | |
| Mark | 00:00:00 | Hamlin, NY | family computer - thunderbird - somebody must have responded to a site & they're now running OE as the default | |
| Dave | 00:00:00 | Greece, NY | McAfee - installed in November - can't register - won't accept his email & password - can't find a phone number | |
| Joe | 00:00:00 | Geneseo, NY | XPHome - Tango'd - cannot get programs from task bar when minimized - don't show up on task bar | |
| Mark | 00:00:00 | Rochester, NY | couple of PCs - want to give them away - want to completely erase all data | |
| Mike | 00:00:00 | Henrietta, NY | wants to upgrade to a gig of RAM, but doesn't know processor speed | |
| Mike | 00:00:00 | Avon, NY | Audacity - can't get it to record in stereo | |
| Lance | 00:00:00 | cell | how to elim something from startup routine | |
| Jason | 00:00:00 | Perinton, NY | XP - Dell - 3 yrs Old = P4 - tried to remove McAfee - tried to put new verison of XP on - in 640x480 | |
| Mark | 00:00:00 | Conesus, NY | dxdiag will tell him the maker of the motherboard & chip set also at boot | |
| Test | 23:00:53 | Test | Test | |
| 2006-01-29 - 15 callers | ||||
| David | 00:00:00 | Rochester, NY | disc imaging program - used Ghost - verified okay - PQI file damaged or corrupt | |
| Leo | 00:00:00 | Webster, NY | Spyware Strike infection - ran the Tango "as far as I could" - something interfered | |
| Klaus | 00:00:00 | Trenton, Ontario | switched from Norton to AVG - once a day, usually in the AM, a little window pops up in lower right: "connected to MX10.WLINET.COM" | |
| Tony | 00:00:00 | Rochester, NY | WinXPHome - when reboot, often get Sys32 window | |
| Glen | 00:00:00 | Batavia, NY | beige G3 Tower - 17" Sony monitor - resolution has gone down to 640x480 - that's the only resolution there is avail | |
| Jason | 00:00:00 | Gates, NY | 14 yr old daughter - IMing - got a keylogger - chat thing in a Java window - not logging her keys - now what? | |
| Brian | 00:00:00 | Fairport, NY | Firefox - W2KPro - open - won't open - end task in bkgnd - have to restart | |
| Bruce | 00:00:00 | Fairport, NY | 2 yr old E machine - new HD - put old HD back in - Windows dies at Welcome screen | |
| Craig | 00:00:00 | Rochester, NY | putting new PC together - Gigabyte MB, WD HD - WXPPro - won't recognize drive over 127G | |
| Susan | 00:00:00 | Honeoye, NY | Firefox & Thunderbird - working great - Frontier - never actually connects - having problems w/ Firefox, too | |
| Vito | 00:00:00 | Chili, NY | Firefox - seems like 1.5 getting forgetful - sometimes doesn't open - or doesn't open full-screen | |
| Chris | 00:00:00 | Williamson, NY | Tagno - XPHome - empty temp files - | |
| Kevin | 00:00:00 | Rochester, NY | computer gets slower - XP - 256M | Add/Remove Pgms - tried to remove & get msg saying "unable to remove" | |
| Dick | 00:00:00 | Greece, NY | Jerry: email - how to handle so you don't have problems | |
| John | 00:00:00 | Rochester, NY | wants to break into computer security | |
| 2006-01-22 - 13 callers | ||||
| Steve | 00:00:00 | Rochester, NY | Mac - older laptop 9.2 - intermittent - cable modem light goes off - it's the cable light | |
| John | 00:00:00 | Greece, NY | dialog box - want to run or save - difference? | old - 3 yrs - never cleaned it out - should I? | |
| Walt | 00:00:00 | Greece, NY | Linux firewall confusion | |
| Linda | 00:00:00 | Greece, NY | iTunes as primary music storage - like burning w/ it - can't burn w/ any of those, but can burn w/ Nero - has DVR - burns DVR movies to DVD - | |
| Andy | 00:00:00 | Rochester, NY | problem copying and printing - prints in color, copies in color, but won't do either in black & white - Dell A940 | |
| Robert | 00:00:00 | Farmington, NY | Windows concern - RR - after 15-20 mins, lose Internet connection - log off/on, he's good. Windows Parking Form Windows | |
| Rich | 00:00:00 | Rochester, NY | problem downloading spybot - checksum error | |
| Frank | 00:00:00 | Greece, NY | DVD reader - will play music & see pics, won't play movies | |
| Mike | 00:00:00 | Avon, NY | system locks up intermittently - running PC - Celeron 731MHz 256M RAM - reinstalled, reformatted, reinstalled from clean slate XP Home LSASS.EXE | |
| Tony | 00:00:00 | Greece, NY | XP Pro - McAfee 9.0 - Tango every week - running 4 antivirus programs! - AVG | stinger doesn't update often | |
| Warren | 00:00:00 | Rochester, NY | trying to install XP over 2K - "filter & driver may not be compatible" Adaptec CDR filter driver | |
| Dan | 00:00:00 | Laurel, MD | tasks running - is there a site I can go to? | |
| Ed | 00:00:00 | Henrietta, NY | VDR - what type of disk? put old Beta on disk - DVD-R or what? Diff DVD-RAM vs. DVD-R/W | |
| 2006-01-15 - 13 callers | ||||
| Ed | 00:00:00 | Canandaigua, NY | issue w/ Windows - XPHomeSP2 - running on battery backup - shut down once a week - CardReaderLookupWindow won't shut down | |
| Rich | 00:00:00 | Rochester, NY | bought hd for a guy P4 2.4G 512M IDE - bought SATA drive - Maxtor - installed i/f card - XPHome - hw wizard - looking for a file it couldn't find - found a driver on Maxtor's site - SATA & IDE (PATA) in same system | |
| Jeff | 00:00:00 | Webster, NY | newbie to hardware - looking to buy or build his own computer - when looking to replace - better to build or buy? | |
| Larry | 00:00:00 | Hamlin, NY | drivers - relative in FLA - 98SE - bunch of photos - bought external HD - set it up - took it to FLA - d/l'd drivers to her machine - machine insists on using wizard, and wants to go to CD drive | |
| Rick | 00:00:00 | Williamson, NY | Dell laptop XPS - XPPro - Norton AV - can't get to any secure Websites | |
| Tony | 00:00:00 | Hilton, NY | computer won't shut down - turned itself back on about three times - | |
| Dan | 00:00:00 | Rochester, NY | movieland popup - trial expired - owner/cookies - | |
| Joyce | 00:00:00 | Victor, NY | system intrusion detected popup - can't get rid of it | |
| Mel | 00:00:00 | Brighton, NY | XP Media Center - got a camera - wizard won't come up | |
| Robert | 00:00:00 | Palmyra, NY | go to certain site - topographic d/l site - see a map - the point that's past the end of the screen is gone | |
| Steven | 00:00:00 | Rochester, NY | XP Pro - screen capture? | research - click/drag images - used to be able to do that - recently, asks do you want to xfer? y/n - why the change? | |
| Patricia | 00:00:00 | Rochester, NY | loves Dave's service | |
| Charlie | 00:00:00 | Geneva, NY | Thunderbird disappeared - where did it go? | |
| 2006-01-08 - 21 callers | ||||
| Lisa | 00:00:00 | Albion, NY | when in safe mode, can't find Stinger | fake email from CIA & FBI | runner error invalid backweb application ID | |
| Peter | 00:00:00 | Canandaigua, NY | 2 DVD drives - trying to copy original - some old home movies of his own - takes the original, when put in blank DVD+R, won't work | |
| John | 00:00:00 | Pittsford, NY | has a friend's laptop - when first boot, after 10 mins shut down - does it again after 4-5 mins, 3rd time won't boot at all | |
| Marty | 00:00:00 | Niagara Falls, NY | trying to clean up laptop - virus - spybot S&D | |
| Walter | 00:00:00 | Rochester, NY | cooling pad works great with laptop | |
| Paul | 00:00:00 | Dansville, NY | spyware strike 2.5 | |
| Jerry | 00:00:00 | Albion, NY | Linspire 5.0 | |
| Bob | 00:00:00 | Brighton, NY | spy Sheriff - removed some McAfee, can't print, etc. - going through the Tango - has popups - if don't get all, can reinstall? | |
| Jim | 00:00:00 | Irondequoit, NY | computer shut down & restarted on its own - when restarted got error message - spy sweeper - keep or delete kernel fault check | |
| Michele | 00:00:00 | Rochester, NY | XP Pro & XP Home - DSL - wants to network | |
| Doug | 00:00:00 | Victor, NY | IBM Laptop - had problems w/ XP Pro files accidentally deleted - reinstalled, wants to install SP2 - did it 3 times - half of apps don't work, can't get to net | |
| George | 00:00:00 | Fairport, NY | bought educ CD for grandson - error: wrong disc inserted - got new one - same problem - can't uninstall program | |
| Mick | 00:00:00 | B uffalo, NY | new video card - has All-In-Wonder, new is better Radeon - unisntall first, then install new? | |
| Keith | 00:00:00 | cell | memory seats in car - sometimes doesn't remember where he set it - other times it's fine - didn't readjust until after car warmed up - cold related? | RR - couldn't connect - | |
| Ginny | 00:00:00 | Pittsford, NY | Net Craft Toolbar | |
| Dan | 00:00:00 | Rochester, NY | popup: "trial to MovieLand has expired" | |
| Larry | 00:00:00 | cell | 21 programs running on the background | |
| Brian | 00:00:00 | Bloomfield, NY | forgot password - W2kPro | |
| Jack | 00:00:00 | Rochester, NY | virus scanner - updated McAfee on 2 PCs - run Tango 1/mo - set for weekly scan after weekly update - version 7 | |
| Steve | 00:00:00 | Rochester, NY | storage - data & wave files - CD-Rs & external HD - | |
| Ben | 00:00:00 | Hemlock, NY | Linux - broadband - router - Linux file server | |
| 2006-01-01 - 18 callers | ||||
| Dan | 00:00:00 | Brockport, NY | old game - graphics are very bad - XP ATI Radeon 256M system has 1G - Diablo I | |
| Mike | 00:00:00 | Batavia, NY | 2600 magazine - rootkit problem | |
| Linda | 00:00:00 | Greece, NY | VHS->DVD recorder | |
| Terry | 00:00:00 | Penfield, NY | cell phone headset - boys d/l something for iPod - coolwwwsearch - changed internet to its own site - running Norton, stinger, ad-aware, spybot, cwshredder | |
| John | 00:00:00 | Greece, NY | Mac clone - no images on monitor - does get a flash of light going from left to right - both button on case and from keyboard does the same thing - can hear 3 "burps" and a click like a switch is closing - monitor known good | |
| Leonard | 00:00:00 | Niagara Falls, NY | can't use mouse & keyboard - neither USB nor regular | |
| Ace | 00:00:00 | Rochester, NY | new laptop - two PCs - one permanently connected to RR - one on wireless via Vonage hub/router | |
| Scott | 00:00:00 | Buffalo, NY | 2.5GHz G5 30" mon, 2.5G RAM, dual core - old machine G3 running 8.6! on it is 15,000 MS Word files - none of which have a .doc ending | |
| Mark | 00:00:00 | Irondequoit, NY | 4 hrs on a telescope in New Mexico!!! - forgot his password - XP | |
| Matt | 00:00:00 | Gasport, NY | Nikon digital camera - laptop - reloaded Windows XP - display is huge | |
| Sal | 00:00:00 | Fairport, NY | new hard drive - moved library, followed the directions, tried to consolidate, iTunes has lost track of the entire library | |
| Jeff | 00:00:00 | North Rose, NY | bought inlaws a Mac mini - crossover cable did it for him | |
| Diane | 00:00:00 | Dansville, NY | Web site use all the time, "certificate invalid" | |
| Joe | 00:00:00 | Brighton, NY | WinFixer popups - hate them | |
| Jeff | 00:00:00 | Gates, NY | tree stand for deer hunting - XP Pro SP2 - does the Tango - NIS - spy ax trojan | |
| Lynn | 00:00:00 | Rochester, NY | Thunderbird - installed it a week ago - love it - won't accept any outgoing mail - incoming okay - Outlook works fine - "sending failed - connect smtp-server.rochester.rr.com failed" | |
| Joe | 00:00:00 | Greece, NY | XP - ran Ad-Aware - 412 critical issues - goes to delete them, and everything freezes | |
| Bob | 00:00:00 | Fairport, NY | trying to set up a machine to do data aquisition - Win95 - trying to network it | |
| 2005-12-18 - 17 callers | ||||
| Gunnar | 00:00:00 | Honeoye Falls, NY | XPHome - corrupt/missing Sys32 driver - no CD-ROM - now what? | |
| Dave | 00:00:00 | Pittsford, NY | XP Pro - | |
| Marty | 00:00:00 | Niagara Falls, NY | laptop - XP - can you change the user setup? | |
| Mike | 00:00:00 | Bristol, NY | Web browser won't connect - 98SE | |
| Brian | 00:00:00 | Rochester, NY | Alexa Virus on their business network | |
| Joan | 00:00:00 | Greece, NY | Just turned on her computer for the first time, they have no passwords. Now what? | |
| Vito | 00:00:00 | Chili, NY | Firefox upgrade to 1.5 - conflict w/ resident AV? | |
| Elsie | 00:00:00 | Greece, NY | free AV | |
| Bob | 00:00:00 | Gillitt, PA | safe to use a pen drive at the library? | |
| Brian | 00:00:00 | Scottsville, NY | wireless router - laptop - older model - new problem - network connection cuts out on her - even if using it actively - after 20-30 mins - has to restart/reboot | |
| Steve | 00:00:00 | cell | filesharing on network - some other computer was in "some sort of server mode" - encryption was getting screwed up - disaster - backups insufficient - 5 PCs - XPSP2 | |
| Colleen | 00:00:00 | Perry, NY | Mac AV? | |
| Doug | 00:00:00 | Rochester, NY | new Dell - what AV? | |
| John | 00:00:00 | Henrietta, NY | got spyware - replaced motherboard & on/off switch - still couldn't connect to Internet - has W2k - bought XP Pro - have to reformat? | |
| Tom | 00:00:00 | Rochester, NY | Tried to uninstall IE | |
| Pam | 00:00:00 | Avon, NY | hard drive burned out - replaced - some kind of backup system - MP3 player w/ space for files? | |
| Linda | 00:00:00 | Greece, NY | wants a job to pay for health insurance | |
| 2005-12-11 - 16 callers | ||||
| John | 00:00:00 | Rochester, NY | WinME - want to boot from the CD, not the hard drive | |
| Victor | 00:00:00 | Rochester, NY | can't get on a specific Website | |
| Dick | 00:00:00 | Penfield, NY | 3-4 yr old PC - SpyBotter - each has own login - purchasing screen says you have to purchase it for her login | |
| Rick | 00:00:00 | Rochester, NY | diff btwn wireless access point and router | in XP, how change default that opens a program? | |
| Ginny | 00:00:00 | Pittsford, NY | email - if go into email & have preview pane off - right-click - click details - click message source | |
| Dennis | 00:00:00 | cell | "ideal" computer for home use? | |
| Russ | 00:00:00 | Spencerport, NY | monitor goes black "for no reason" | |
| Suzanne | 00:00:00 | Rochester, NY | W2K on a Dell - OE - can't receive/send unless disable Norton firewall | |
| Brian | 00:00:00 | Attica, NY | Thunderbird - won't work w/ PeoplePC - sending password did not succeed | |
| Scott | 00:00:00 | Rochester, NY | Yahoo Mail - Firefox - pick up spyware - when go through IE, don't | |
| John | 00:00:00 | Rochester, NY | Yahoo! Games - particular game - applet - freezes after 5 mins - XP 512M | upgrade to 1G? | |
| Henry | 00:00:00 | Rochester, NY | Spybot errors - XP SP2 - ZoneAlarm - McAfee - Win firewall off McAffee on ZA on - Spybot - 2 entries - win service center disable | |
| Chris | 00:00:00 | cell | info for Brian - they use nonstandard ports | |
| Bryan | 00:00:00 | Victor, NY | Firefox! - Parental controls on IE - what about firefox? | |
| David | 00:00:00 | Henrietta, NY | Mac monitor? | |
| Eric | 00:00:00 | Hilton, NY | SpyBot not updating | |
| 2005-12-04 - 20 callers | ||||
| Linda | 00:00:00 | Greece, NY | souped up computer 250G HD 64-bit proc - | |
| Frank | 00:00:00 | Rochester, NY | AVG - ok to vault viruses? | |
| Ann | 00:00:00 | Fairport, NY | how do I stop popups? | |
| Bob | 00:00:00 | Churchville, NY | Compaq - 3 or 4 different computers - virus up-to-date - came w/ MS Works | |
| Elmer | 00:00:00 | Webster, NY | 56K internal fax/modem - seems to work - but starts the PC | |
| Jim | 00:00:00 | Syracuse, NY | any program to tune my system? | |
| Sandy | 00:00:00 | Rochester, NY | Service Pack 2 - Firewall won't turn on - icon in control panel - everything comes up dark | |
| Jim | 00:00:00 | Irondequoit, NY | last week: suspected virus - Internet slow - AdAware froze at a specific DLL file | |
| Vito | 00:00:00 | Rochester, NY | MacAfee 10 - uses IE - | |
| Jim | 00:00:00 | Wayland, NY | Gateway - XP - d/l McAfee updates - now won't start up ISASS.EXE error - | |
| Debbie | 00:00:00 | Brockport, NY | new laptop w/ wireless - can access other wireless networks - can they get to my machine? | |
| Dick | 00:00:00 | Spencerport, NY | email - started receiving delivery failure notices | |
| Dale | 00:00:00 | Rochester, NY | Mac cube - wants 2 monitors - one reg Mac screen, 1 reg 19" monitor - Jaguar | |
| Ed | 00:00:00 | Webster, NY | PC on cable - illegal site visit warnings | |
| Jim | 00:00:00 | Alberquerque, NM | sniffing wirless networks - yagi antenna - war driving! - LA, Phenix, Los Vegas | |
| Ed | 00:00:00 | Webster, NY | thinks wireless networking is okay | |
| Argyle | 00:00:00 | |||
| Jerry | 00:00:00 | Fairport, NY | could not get on the Internet - wired - LAN connection is there - support tab has no default gateway - repair button says can't renew | |
| Rick | 00:00:00 | Rochester, NY | can't get on any secure Web sites | |
| Rich | 00:00:00 | Brockport, NY | broadband secure? | |
| 2005-11-27 - 17 callers | ||||
| Ken | 00:00:00 | Rochester, NY | "Black Friday" | iPod Mini - recognizing files as WAVs, not MP3s - only 127 songs as opposed to 1,000 | |
| Bruno | 00:00:00 | Greece, NY | Compaq laptop - game demos - "outbreak alert" - "not protected" | |
| Cindy | 00:00:00 | Geneseo, NY | Trojan "Vundoo"??? virus - Norton doesn't seem to be able to help her | |
| Steve | 00:00:00 | Webster, NY | which DVD format? DVD-R | |
| Frank | 00:00:00 | Rochester, NY | losing any protection moving to AVG? | |
| Bill | 00:00:00 | Rochester, NY | FBI/CIA worm | |
| Jim | 00:00:00 | Irondequoit, NY | doing the Tango - CWShredder - DUMPREP.EXE ???? - DLL init failed | |
| Ron | 00:00:00 | Albion, NY | cassette tapes - xfer to CDs | PC RegCleaner - | |
| Mark | 00:00:00 | Spencerport, NY | Firefox - Hyperlinks - | |
| Doug | 00:00:00 | Pittsford, NY | new "computer station" - if move it, do I lose my info? | |
| David | 00:00:00 | Pittsford, NY | G4 Titanium - battery power issue - replaced 4 times in 3 years - only get 1 hr battery life | |
| Jack | 00:00:00 | Pittsford, NY | laptop - wireless - once in a while it tries to dial in! | |
| Larry | 00:00:00 | Irondequoit, NY | Security Tango on Mac? | |
| Ken | 00:00:00 | Fairport, NY | 60G laptop wireless XP - external HD backup? | |
| Ken | 00:00:00 | Nunda, NY | lost trash can | |
| Hugh | 00:00:00 | Rochester, NY | P4 2.8 512M - if don't reboot, some of the icons won't start their programs - XP Home | |
| Dave | 00:00:00 | Rochester, NY | sister-in-law accessing her email - playing around w/ security levels - says she put everything back - now he gets no progress bar | |
| 2005-11-20 - 14 callers | ||||
| Kyle | 00:00:00 | Perinton, NY | computer won't autoplay | |
| Mark | 00:00:00 | Fairport, NY | re: Kyle | |
| Scott | 00:00:00 | Chili, NY | Hook DVR to laptop? | |
| Bill | 00:00:00 | Rochester, NY | HTTP error - forbidden | |
| Stewart | 00:00:00 | Webster, NY | HiJackThis 1.99.1 | how do I stop programs running in the background? | |
| Randy | 00:00:00 | Churchville, NY | older PC - Registry config error - restarts only in Safe Mode | |
| Joe | 00:00:00 | Penfield, NY | XP Pro - photos of kids - gonna transfer to CD - Windows shut down - could not reboot - | |
| Jonathan | 00:00:00 | Rochester, NY | Norton expiring - had McAfee - brother deleted it - | |
| Lou | 00:00:00 | Fairport, NY | 8MM to DVD - won't play | |
| Bob | 00:00:00 | Greece, NY | 2nd HD to back up | registry cleaners okay? | |
| Bob | 00:00:00 | Rochester, NY | XP - after a couple of hours, on the Internet - if go idle, cuts off from the Internet | |
| Barbara | 00:00:00 | Fairport, NY | offer ringtones from CD of own band | |
| Robert | 00:00:00 | Palmyra, NY | save graphics files in a new format | |
| Dave | 00:00:00 | Rochester, NY | people in addr book that he didn't put there - Outlook Express | |
| 2005-11-13 - 14 callers | ||||
| Ed | 00:00:00 | Fairport, NY | Notebook - black screen - safe mode works XP | |