I have a different type of service but I’m going to guess that they probably don’t need to do anything, especially not inside the house. I ended up having to get them to come out after trying the same thing. There’s a utility closet in my apartment complex and it turned out my connection in there wasn’t hooked up. You might try searching the Time Warner forums. I remember reading on there that customer service will often tell you something requires a “truck roll” when it actually doesn’t.
Saturday 12-2 PM Eastern585-966-5299 or 1-800-790-0415Or text us at 585-209-9010And listen live on Jazz 90.1!or watch us on our very own YouTube channel!
Or, of course:
Hey, Google Play Jazz 90.1
Alexa play Jazz 90.1
Enjoy Sound Bytes? Please help keep this site alive!