Another thought on the possible hidden partition. If you bring up the Disk Manager, you should be able to see if there are any partitions not normally visible. If so, maybe you can get to them by simply (temporarily) assigning a drive letter.
One Gateway laptop I had here had such a partition, but the contents were encrypted so you could not directly access the files.
Saturday 12-2 PM Eastern585-966-5299 or 1-800-790-0415Or text us at 585-209-9010And listen live on Jazz 90.1!or watch us on our very own YouTube channel!
Or, of course:
Hey, Google Play Jazz 90.1
Alexa play Jazz 90.1
Enjoy Sound Bytes? Please help keep this site alive!